Portmore Dental Office reviews and feedback - independently hosted by CustomerSure

Excellent as always – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Hi Doug

Thank you for taking the time to give us your feedback, it is much appreciated as it enables us to improve the service we provide for our patients.

Thanks also for the kind comments, I'm so pleased to hear that you are a happy patient.

Have a great day.

Best wishes
--
Nikki Berryman

Nikki Berryman – 23 Jun 16

excellent – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Roger – 22 Jun 16

Hi Roger

Thank you for taking the time to give us your feedback, it is much appreciated as it enables us to improve the service we provide for our patients.

Thanks also for the kind comments, I'm so pleased to hear that you are a happy patient.

Have a great day.

Best wishes
--
Nikki Berryman

Nikki Berryman – 23 Jun 16

Excellent as usual – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Michael – 22 Jun 16

Hi Michael

Thank you for taking the time to give us your feedback, it is much appreciated as it enables us to improve the service we provide for our patients.

Thanks also for the kind comments, I'm so pleased to hear that you are a happy patient.

Have a great day.

Best wishes
--
Nikki Berryman

Nikki Berryman – 23 Jun 16

Great as always – How would you describe your overall experience?

8/10 – How useful are our communications and booking systems?
8/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?

Quentin – 17 Jun 16

Hi Quentin

Thank you for taking the time to give us your feedback, it is much appreciated as it enables us to improve the service we provide for our patients.

Thanks also for the kind comments, I'm so pleased to hear that you are a happy patient.

Have a great day.

Best wishes
--
Nikki Berryman

Nikki Berryman – 23 Jun 16

Calm and as pleasant as going to the dentist can be!!! – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Marjorie S. – 16 Jun 16

Hi Marjorie

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide for our patients.

Have a wonderful weekend

Best wishes
--
Nikki Berryman

Nikki Berryman – 17 Jun 16

Excellent experience, calming enviroment, very welcoming and pleasant staff, and also understanding to my extreme nervous reaction to the dental chair. Considering that I have not visited a dental practice for over 10years due to my reaction. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Carmelo Cimino – 16 Jun 16

Hi Carmelo

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide for our patients.

Thank you also for you really wonderful comments, I will pass this on to the team. I'm so pleased to know that you are a happy patient.

Have a wonderful weekend

Best wishes
--
Nikki Berryman

Nikki Berryman – 17 Jun 16

Very good – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Gary – 16 Jun 16

Hi Gary

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide for our patients.

Have a wonderful weekend

Best wishes

--
Nikki Berryman

Nikki Berryman – 17 Jun 16

8/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
8/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?

Corinne – 15 Jun 16

Hi Corrine

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide for our patients.

Have a wonderful weekend

Best wishes

--
Nikki Berryman

Nikki Berryman – 17 Jun 16

I continually have a pleasant experience with my visits twice a year and leave feeling confident in the care I have been given. – How would you describe your overall experience?

8/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
8/10 – How did you rate the comfort of your treatment today?

Patti – 15 Jun 16

Hi Patti

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide for our patients.

Thank you also for you really kind comments, I'm so pleased to know that you are a happy patient.

Have a wonderful weekend

Best wishes
--
Nikki Berryman

Nikki Berryman – 17 Jun 16

excellent as always – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

simon hunt – 15 Jun 16

Hi Simon

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

Thank you also for the wonderful comments, I'm so pleased to know that you are a happy patient.

Have a great day.

Best wishes
--
Nikki Berryman

Nikki Berryman – 15 Jun 16

Great – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
8/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Etienne – 13 Jun 16

Hi Etienne

Thank you for taking the time to give us your feedback, it is much appreciated and enables us to improve the service we provide for our patients.

Thank you also for the great ratings - I'm so glad to know that you are a happy patient.

Have a great day.

--
Nikki Berryman

Nikki Berryman – 15 Jun 16

Fantastic if you can say that about the dentist. Dale is very good at his job and very caring. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Dominic – 10 Jun 16

Morning Dominic

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide to our patients.

As you know we have air-conditioning units in every treatment room, it is always difficult to maintain a temperature to suit everyone. Please feel free to ask your clinician to alter the temperature at your next appointment if you wish, it is no bother at all, we want to make sure you feel comfortable.

Thank you for your lovely comments about Dayle, yes, he is a super Therapist, a really great addition to our team - I will pass this feedback onto him.

Have a great day

Best wishes

--
Nikki Berryman

Nikki Berryman – 13 Jun 16

Good! – How would you describe your overall experience?

9/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
8/10 – How did you rate your welcome into the practice today?
8/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
8/10 – How did you rate the comfort of your treatment today?

Caroline – 09 Jun 16

Hi Caroline

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide to our patients.

May I ask what we would need to improve on in order for you to rate us 10/10 in all areas? I would be genuinely very interested to hear your suggestions.

Best wishes

--
Nikki Berryman

Nikki Berryman – 13 Jun 16

Satisfactory – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

John – 09 Jun 16

Morning John

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide to our patients.

Very best wishes
--
Nikki Berryman

Nikki Berryman – 13 Jun 16

fine – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Joan – 09 Jun 16

Morning Joan

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide to our patients.

Thank you also for the wonderful ratings! I'm so glad to know that you are a happy patient.

Best wishes
--
Nikki Berryman

Nikki Berryman – 13 Jun 16

Brilliant lovely staff – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Rachel – 09 Jun 16

Hi Rachel

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide to our patients.

Thanks also for the wonderful comments! So glad to know that you are a happy patient.

Best wishes

--
Nikki Berryman

Nikki Berryman – 13 Jun 16

First class,as always – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Geoff – 07 Jun 16

Morning Geoff

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide to our patients.

Thank you for the wonderful ratings! So glad to know that you are a happy patient.

Best wishes
--
Nikki Berryman

Nikki Berryman – 13 Jun 16

Very good – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Kathryn – 06 Jun 16

Hi Kathryn

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide to our patients.

Thank you for the wonderful ratings, so glad to know that you are a happy patient.

Best wishes

--
Nikki Berryman

Nikki Berryman – 13 Jun 16

Excellent – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
8/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Gerald – 06 Jun 16

Morning Gerald

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide to our patients.

Thank you for your kind comment, glad to know that you are a happy patient.

Best wishes

--
Nikki Berryman

Nikki Berryman – 13 Jun 16

Very relaxed – How would you describe your overall experience?

8/10 – How useful are our communications and booking systems?
8/10 – How well did we keep to time today?
8/10 – How did you rate your welcome into the practice today?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?

Leslie – 06 Jun 16

Hi Lesley

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide to our patients.

Glad to hear that you are a happy patient.

Best wishes
--
Nikki Berryman

Nikki Berryman – 13 Jun 16

A Good job carried out – How would you describe your overall experience?

9/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?

James – 04 Jun 16

Hi James

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

I am very pleased to know that you are a happy patient :)

Have a great day

--
Nikki Berryman

Nikki Berryman – 06 Jun 16

Brilliant – How would you describe your overall experience?

9/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Dave – 03 Jun 16

Afternoon Dave

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

Thank you also for your kind comments, I'm so pleased to know that you are a happy patient.

Very best wishes

--
Nikki Berryman

Nikki Berryman – 06 Jun 16

10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Alvin – 01 Jun 16

Afternoon Alvin

Thank you for the great feedback on our services, very happy to know that you are a happy patient.

Very best wishes
--
Nikki Berryman

Nikki Berryman – 06 Jun 16

Although the hygienist was fairly good she was clearly a temp/stand in? I was not made aware of this. During the (non manual) scaling process there was too much in my mouth. Another nurse was moving the suction around and the hygienist seemed to be haphazard. I was uncomfortable but it didn't hurt. I much prefer my usual hygienist. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
6/10 – How did you rate the comfort of your treatment today?

Valerie – 01 Jun 16

Morning Valerie

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide for our patients.

The hygienist that you saw was indeed a locum, however we have used her on other occasions such as holiday cover etc, and we usually have great feedback. Your Therapist, Gemma has since left the practice, but we still have Lois working with us who you have seen before. I do take your concerns seriously and would like to offer a free of charge follow-up visit with Lois, just to ensure that you are a) happy with the treatment we provide and b) see a familiar face, someone you already feel comfortable and confident with.

I will give you a call shortly to get this booked in the diary.

I do hope this helps

Very best wishes
--
Nikki Berryman

Nikki Berryman – 01 Jun 16

7/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
8/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?

Iain – 31 May 16

Morning Iain

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide for our patients.

I note you rated us 7/10 for communications/bookings, what would we need to do in order for you to rate us 10/10 in this area? Your suggestions would be really valuable.

Thanks again for your time

Best wishes

--
Nikki Berryman

Nikki Berryman – 01 Jun 16

Great as usual! – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Mark – 31 May 16

Morning Mark

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

Thanks also for the fantastic ratings, we are so pleased to know that you are a happy patient.

With regards to on-line booking, this is something that we are looking into at the moment, and would hope to have up and running by the end of the year.

Have a great day

Best wishes
--
Nikki Berryman

Nikki Berryman – 01 Jun 16

9/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Andrew – 31 May 16

Morning Andrew

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

Have a great day

Best wishes
--
Nikki Berryman

Nikki Berryman – 01 Jun 16

Despite fairly major work today it was an easy experience - painless & I was well looked after... As I always am at Portmore 😃 – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Jane – 27 May 16

Afternoon Jane

Thank-you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide for our patients.

Thank you also for the fantastic ratings and kind comments, we are so pleased to know that you are a happy patient.

Best wishes
--
Nikki Berryman

Nikki Berryman – 31 May 16

7/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
7/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?

Mat Lown – 27 May 16

Afternoon Mat

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide for our patients.

What would we need to do in order for you to rate us 10/10 in all areas? Your ideas and suggestions are really important to us.

Look forward to hearing from you

Best wishes
--
Nikki Berryman

Nikki Berryman – 31 May 16

Very Good. Mouth very comfortable after numbness wore off. – How would you describe your overall experience?

8/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
8/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
8/10 – How did you rate the comfort of your treatment today?

Derek – 27 May 16

Afternoon Derek

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

So glad to hear that you were comfortable following your treatment.

Out of interest, what would we need to do in order for you to rate us a 10/10 in all areas?

Look forward to hearing from you

Have a wonderful day.

Best wishes
--
Nikki Berryman

Nikki Berryman – 31 May 16

I am completely satisfied. Thank you! – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Alexey – 25 May 16

Hi Alexey

Thank you for taking the time to give us your feedback, it is much appreciated and allows us to improve the service we provide for our patients.

Thank you also for the wonderful ratings, so pleased to know that you are a happy patient.

Best wishes
--
Nikki Berryman

Nikki Berryman – 27 May 16

I would like to thank John and all the staff for making what wasn't a pleasant experience - having teeth removed - a most pleasant experience given the circumstances! The procedure was pain free and fully explained and I could not have wished for better – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Beccy – 25 May 16

Hi Beccy

Thank you for taking the time to give us your feedback, it is much appreciated and allows us to improve the service we provide for our patients.

Thank you also for your wonderful comments, I am so glad to hear that you are a happy patient.

Very best wishes

--
Nikki Berryman

Nikki Berryman – 27 May 16

Goid – How would you describe your overall experience?

9/10 – How useful are our communications and booking systems?
7/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?

Susan Cassell – 24 May 16

Hi Susan

Thank you for taking the time to give us your feedback, it is much appreciated and allows us to improve the service we provide for our patients.

Best wishes
--
Nikki Berryman

Nikki Berryman – 27 May 16

Good – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
5/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Kineeta – 24 May 16

Hi Kineeta

Thank you for taking the time to give us your feedback, it is much appreciated and allows us to improve the service we provide for our patients.

Apologies if we kept you waiting a little for your appointment , sometimes there is a 'knock on' effect to the whole day if the first patients of the session arrive a little late. Please be assured that we try to run to time wherever possible as we appreciate how frustrating it is for patients to be kept waiting. Thank you for your patience.

Best wishes
--
Nikki Berryman

Nikki Berryman – 27 May 16

Excellent in every respect. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Jenny Billen – 24 May 16

Hi Jenny

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, so glad to know that you are a happy patient.

Best wishes
--
Nikki Berryman

Nikki Berryman – 24 May 16

Everybody was kind and helpful – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Gladys – 24 May 16

Hi Gladys

Thank you for taking the time to give us your feedback, it is much appreciated and enables us to improve the service we provide for our patients.

Thank you also for the wonderful ratings, so glad to know that you are a happy patient.

Best wishes
--
Nikki Berryman

Nikki Berryman – 24 May 16

Good – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
5/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Anne-Marie – 24 May 16

Hi Anne-Marie

Thank you for taking the time to give us your feedback, it is much appreciated and allows us to improve the service we provide for our patients.

Apologies if we kept you waiting a little for your appointment yesterday, sometimes there is a 'knock on' effect to the whole day if the first patients of the session arrive a little late. Please be assured that we try to run to time wherever possible as we appreciate how frustrating it is for patients to be kept waiting. Thank you for your patience.

Best wishes

--
Nikki Berryman

Nikki Berryman – 24 May 16

10/10 – How useful are our communications and booking systems?
7/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Vicky – 24 May 16

Hi Vicky

Thank you for taking the time to give us your feedback, it is much appreciated and enables us to improve the service we provide for our patients.

Sorry if we kept you waiting a little for your appointment yesterday, sometimes there is a 'knock on' effect to the whole day if the first patients of the session arrive a little late. We appreciate your patience, and please be assured that we try to run to time wherever possible.

Have a great day

Best wishes
--
Nikki Berryman

Nikki Berryman – 24 May 16

Very good – How would you describe your overall experience?

9/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?

Jane – 24 May 16

Morning Jane

Thank you for taking the time to give us your feedback, it is much appreciated and it allows us to improve the service we provide for our patients.

Thank you also for the great ratings, we are so pleased to know that you are a happy patient.

Have a great day.

Best
--
Nikki Berryman

Nikki Berryman – 24 May 16

Good. – How would you describe your overall experience?

8/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
8/10 – How did you rate your welcome into the practice today?
8/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
8/10 – How did you rate the comfort of your treatment today?

Caroline – 23 May 16

Hi Caroline

Thank you for taking the time to give us your feedback, it is much appreciated and allows us to improve the service we provide for our patients.

Out of interest, what would we need to do from your point of view to rate 10/10 in all areas of our service?

I would be genuinely very interested to hear your thoughts

Very best wishes
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Nikki Berryman

Nikki Berryman – 24 May 16

I was very happy, but always have been. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
0/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Lesley – 23 May 16

Morning Lesley

Thank you for taking the time to give us your feedback, it is much appreciated and allows us to improve the service we provide for our patients.

Thank you also for the great ratings, we are so pleased to know that you are a happy patient.

best
--
Nikki Berryman

Nikki Berryman – 24 May 16

9/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?

David – 23 May 16

Morning David

Thank you for taking the time to give us your feedback it is much appreciated and allows us to improve the service we provide for our patients.

Thanks also for the great ratings, very pleased to know that you are a happy patient.

Have a great day.

Best
--
Nikki Berryman

Nikki Berryman – 24 May 16

All very friendly and helpful – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Natalie – 22 May 16

Morning Natalie

Thank you for taking the time to give us your feedback, it is much appreciated and allows us to improve the service we provide for our patients.

Thank you also for the great ratings! So pleased to hear that you are a happy patient.

Have a great day

Best
--
Nikki Berryman

Nikki Berryman – 24 May 16

I like coming to the port more clinic, they have been good to me – How would you describe your overall experience?

8/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?

Cliff – 19 May 16

Morning Cliff

Thank you for taking the time to give us your feedback, it helps us to improve the service we provide for our patients.

Thank you also for the great ratings, glad to know that you are a happy patient.

In terms of cost, we do offer a monthly payment plan for £18 p/m, this means that patients can budget for all their routine dental care/maintenance, there is also the added benefit of a 15% discount on all future treatment provided at the practice. Please give Naomi, our Treatment Coordinator, a call and she can give you all the details.

Have a lovely day

Best wishes

--
Nikki Berryman

Nikki Berryman – 24 May 16

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

John – 18 May 16

Afternoon John

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide for our patients.

Thank you also for the wonderful rating! Very glad to hear that you are a happy patient.

Best wishes
--
Nikki Berryman

Nikki Berryman – 18 May 16

10/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Geoffrey – 18 May 16

Afternoon Mr Hayes

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

Glad to note that you are a happy patient.

Best wishes
--
Nikki Berryman

Nikki Berryman – 18 May 16

Very pleasant – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
7/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Mark – 16 May 16

Hi Mark

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

Very glad to note that you are a happy patient.

Have a wonderful day

Best wishes
--
Nikki Berryman

Nikki Berryman – 18 May 16

Hi Mark

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

So glad to hear that you are a happy patient.

Have a great day

Best wishes
--
Nikki Berryman

Nikki Berryman – 16 May 16

Very good but some rooms the air conditioning temperature is too low – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?

Robert – 15 May 16

Morning Robert

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide for our patients.

Regarding the air-conditioning, we try as best we can to regulate the temperature to suit all our patients, if you feel it a little cool when you next visit, please don't hesitate to let the clinician know, we are more than happy to alter it to ensure that you are comfortable.

Have a wonderful day.

Best wishes
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Nikki Berryman

Nikki Berryman – 16 May 16

Excellent hygienist (Louise?) – How would you describe your overall experience?

7/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Christine – 14 May 16

Morning Christine

Thank you for taking the time to give us your feedback, it is much appreciated and allows us to improve the service we provide for our patients.

Have a great day

Best wishes
--
Nikki Berryman

Nikki Berryman – 16 May 16

9/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?

Sue – 14 May 16

Morning Sue

Thank you for taking the time to give us your feedback, it allows us to improve the service we provide for our patients.

Have a great day
--
Nikki Berryman

Nikki Berryman – 16 May 16

Portmore Dental Office Reviews

Based on 3331 reviews and 3331 ratings our customers rate us 9.7/10.

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