Portmore Dental Office reviews and feedback - independently hosted by CustomerSure

10/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
0/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Outstanding as always! – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Dear Jane,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 14 Aug 17

Best dental practice that i have ever been to. Friendly and helpful and always make you feel at ease. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Rachel Fountain – 11 Aug 17

Dear Rachel,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 14 Aug 17

10/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Alasdair – 11 Aug 17

Dear Alasdair,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 14 Aug 17

excellent, caring service – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Victor Chapple – 11 Aug 17

Dear Victor,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 14 Aug 17

Very pleasant – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Chris – 11 Aug 17

Dear Chris,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 14 Aug 17

Very good, thank you. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Elza – 10 Aug 17

Dear Elza,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 14 Aug 17

9/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
8/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Martin – 10 Aug 17

Dear Martin,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

I see that you rated the comfort of your treatment an 8/10. I am very sorry to hear you experienced discomfort during your appointment. Can you tell me what was specifically uncomfortable (i.e. dental chair, treatment itself, etc) so we can try and improve? Next time please do let the treating clinician know during treatment and we will do everything we can to ensure you are more comfortable.

Best wishes,

Katie
Treatment Coordinator

Katie – 14 Aug 17

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Yvette – 10 Aug 17

Dear Yvette,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 10 Aug 17

Great as always – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Jennifer – 10 Aug 17

Dear Jennifer,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 10 Aug 17

Always excellent and helpful advice always extended. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Jacqueline – 10 Aug 17

Dear Jacqueline,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 10 Aug 17

Comfortable and pain free – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
8/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Gerald – 09 Aug 17

Dear Gerald,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Regarding your rating for timekeeping, I am so sorry if we kept you waiting a little, we really do try our best to keep to time, however sometimes circumstances arise and we find ourselves running late. Huge apologies for any inconvenience caused.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 10 Aug 17

9/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Jackie – 09 Aug 17

Dear Jackie,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 10 Aug 17

I was very well received and made comfortable. I was informed of the potential treatment and offered advice on an additional implant for which I may consider in the future. – How would you describe your overall experience?

7/10 – How useful are our communications and booking systems?
7/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
7/10 – If treatment has been recommended today how well was it explained?
7/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
7/10 – How did you rate the comfort of your treatment today?
6/10 – How happy are you to recommend us to friends & family?

Catherine – 08 Aug 17

Very pleasant atmosphere with good staff. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Marion – 08 Aug 17

Dear Marion,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 08 Aug 17

Good. – How would you describe your overall experience?

8/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
8/10 – How did you rate your welcome into the practice today?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
8/10 – How did you rate the comfort of your treatment today?
8/10 – How happy are you to recommend us to friends & family?

Matthew Phillip Haines – 08 Aug 17

Dear Matthew,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Out of interest, what would we need to improve on in order for you to rate us 10/10 in all areas?

Best wishes,

Katie
Treatment Coordinator

Katie – 08 Aug 17

Very friendly and very professional. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

George – 08 Aug 17

Dear George,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 08 Aug 17

Great, very easy – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Nicola – 07 Aug 17

Dear Nicola,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 07 Aug 17

Very professional and very supportive and I have an amazing new smile. Thank you very much. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Caroline – 04 Aug 17

Dear Caroline,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are so happy with your new smile!

Best wishes,

Katie
Treatment Coordinator

Katie – 07 Aug 17

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Lorraine – 04 Aug 17

Dear Lorraine,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 07 Aug 17

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Salvatore – 03 Aug 17

Dear Salvatore,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 04 Aug 17

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Yvette – 03 Aug 17

Dear Yvette,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 04 Aug 17

Excellent – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

John – 02 Aug 17

Dear John,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!
Best wishes,

Katie
Treatment Coordinator

Katie – 02 Aug 17

8/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
8/10 – How did you rate the comfort of your treatment today?
8/10 – How happy are you to recommend us to friends & family?

Jeremy – 01 Aug 17

Dear Jeremy,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

I would be very grateful if you could let me know what we would need to improve on in order for you to rate us 10/10 in all areas. As a team, we are very keen that every patient experience is top notch at every visit.

Best wishes,

Katie
Treatment Coordinator

Katie – 01 Aug 17

Nice to have things explained in simple english. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Paul – 01 Aug 17

Dear Paul,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 01 Aug 17

Excellent. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Derek Turner – 01 Aug 17

Dear Derek,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 01 Aug 17

Overall was very good, but I tend to be a bit nervous at the dentist, which is not the fault of the dentist but does make it a difficult experience for me as I go to the dentist and try to overcome my nerves just by tackling them head on by attending. Don't take anything for them, just hope that I can beat them with my head on approach and hope they don't get the better of me. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
7/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
8/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

John – 31 Jul 17

Dear John,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Regarding your rating for timekeeping, I am so sorry if we kept you waiting a little, we really do try our best to keep to time, however sometimes circumstances arise and we find ourselves running late. Huge apologies for any inconvenience caused.

It is great that you are overcoming your dental anxiety to maintain your oral health. I see that you rated your comfort during your appointment 8/10. Out of interest, can you tell me what was specifically uncomfortable (i.e. dental chair, treatment itself, etc) so we can try and improve? Next time please do let the treating clinician know during treatment and we will do everything we can to ensure you are more comfortable.

Best wishes,

Katie
Treatment Coordinator

Katie – 01 Aug 17

While a dentist visit will never feature as one of my "looking forward to" experiences of life, sorry but probably true for the majority of patients, thankyou for the care and attention you give, it's the best I've experienced... – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Peter – 31 Jul 17

Dear Peter,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings and comments. I am delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 31 Jul 17

Excellent, all the team are professional,very friendly, helpful. Always ready with a smile , makes you feel at ease. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Marilyn – 30 Jul 17

Dear Marilyn,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings and comments. I am delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 31 Jul 17

Excellent as always (you are all so professional) – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
5/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Carl – 29 Jul 17

Dear Carl,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Regarding your rating for timekeeping, I am so sorry if we kept you waiting a little, we really do try our best to keep to time, however sometimes circumstances arise and we find ourselves running late. Huge apologies for any inconvenience caused.

Best wishes,

Katie
Treatment Coordinator

Katie – 31 Jul 17

The usual excellent, pleasant care I have been receiving for over 20 years – How would you describe your overall experience?

9/10 – How useful are our communications and booking systems?
8/10 – How well did we keep to time today?
8/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Janet – 28 Jul 17

Dear Janet,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Out of interest, what would we need to improve on in order for you to rate us 10/10 in all areas?

Thank you for the nice comments. I am delighted to know that you continue to be a happy patient after coming to us for 20 years!

Best wishes,

Katie
Treatment Coordinator

Katie – 31 Jul 17

PERFECTION ............ made to feel at ease every time. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Marilyn – 28 Jul 17

Dear Marilyn,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 31 Jul 17

Always a pleasure! – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Diane – 28 Jul 17

Dear Diane,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 28 Jul 17

10/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Nigel – 28 Jul 17

Dear Nigel,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Regarding your rating for timekeeping, I am so sorry if we kept you waiting a little, we really do try our best to keep to time, however sometimes circumstances arise and we find ourselves running late. Huge apologies for any inconvenience caused.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 28 Jul 17

This is a terrific dental practice where outstanding patient care is delivered by a team of friendly professionals backed up by the deployment of advanced technology and efficient processes. Have been a patient for over 3 decades... no reason to go elsewhere. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Andy – 28 Jul 17

Dear Andy,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings and comments. We are very lucky to have you as a patient and I am delighted to know that you are so happy with Portmore Dental!

Best wishes,

Katie
Treatment Coordinator

Katie – 28 Jul 17

The overall experience is good and very professional and personal. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Annemiek – 27 Jul 17

Dear Annemiek,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

With regards to your comments about our fees - let me explain. Our fees are calculated after addressing a number of variables - 1) Viewing pay scales of other practices who offer similar treatments - 2) Taking into account the training and vast experience of our clinicians 3) the standard/level of care that we provide 4) the quality of materials used 5) the technological innovation available at the practice.

Our aim is not to compete with other practice's on cost, but to provide the very highest standard of care/dentistry possible whilst continuing to invest in team training / development and innovation.

We do understand that this may be out of reach for some patients. This is why we offer a monthly membership plan to enable clients to budget monthly for their routine care whilst enjoying healthy discounts of any treatment they may require. We also offer extended payment options for patients undergoing lengthier courses of treatment.

I do hope that explains things, as ever, I am very happy to chat more with you should you wish.

Best wishes,

Katie
Treatment Coordinator

Katie – 28 Jul 17

My appointment was delayed slightly today because Dr Brazier had an emergency to deal with. The receptionist explained the reason for the delay right away and was very apologetic. As I said to her it was absolutely not a problem for me. The overall experience of my visit was excellent as usual. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

John – 27 Jul 17

Dear John,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Regarding your rating for timekeeping, I am so sorry if we kept you waiting a little, we really do try our best to keep to time, however sometimes circumstances arise and we find ourselves running late. Huge apologies for any inconvenience caused. We appreciate you being so understanding yesterday!

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 27 Jul 17

Portmore Perfect – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Emmett – 26 Jul 17

Dear Emmett,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 27 Jul 17

A thoroughly professional and friendly appointment. Staff are welcoming, very polite and helpful. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Linda – 25 Jul 17

Dear Linda,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings and comments. I am delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 26 Jul 17

Informative and gentle. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Joanne – 25 Jul 17

Dear Joanne,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 26 Jul 17

I have already recommended you to my parents. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Peter – 25 Jul 17

Hi Peter,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings and for recommending us. I am delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 26 Jul 17

Excellent service from arrival to departure! A thorough and friendly team. Thank you Portmore. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Jacquline – 24 Jul 17

Dear Jacqueline,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings and complimentary comments. I am delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 24 Jul 17

The best dentists ever !! – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Suzanne Fox – 24 Jul 17

Dear Suzanne,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings and comment. I am delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 24 Jul 17

Excellent. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Ken – 20 Jul 17

Dear Ken,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 24 Jul 17

9/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
9/10 – How happy are you to recommend us to friends & family?

Jennifer – 19 Jul 17

Dear Jennifer,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the nice ratings. I am delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 20 Jul 17

Great service, great people, and highest quality dentistry – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Louis – 19 Jul 17

Dear Louis,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings and comments. I am delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 20 Jul 17

Excellent – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Brian – 19 Jul 17

Dear Brian,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 20 Jul 17

Great practice! – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Neena – 19 Jul 17

Dear Neena,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 20 Jul 17

Very good. Had phoned 2 weeks before my treatment to inform a proplem but no 1 informed Johan . – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Terence Hartley – 18 Jul 17

Dear Terry,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Regarding your comment, I am seeing that your concerns from the phone call were noted on your records.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 19 Jul 17

Very satisfied – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Geoffrey – 18 Jul 17

Dear Geoffrey,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 19 Jul 17

Portmore Dental Office Reviews

Based on 3849 reviews and 3849 ratings our customers rate us 9.7/10.

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