Portmore Dental Office Reviews

Based on 3331 reviews and 3331 ratings our customers rate us 9.7/10.

  • 10/10 – How useful are our communications and booking systems?
  • 10/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 10/10 – If treatment has been recommended today how well was it explained?
  • 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?

– 14 May 16

Person’s avatar

Morning Hannah

Thank you for taking the time to give us your feedback.

So glad to hear that you are a happy patient.

Have a great day

Best wishes

--
Nikki Berryman

Nikki Berryman –

excellent , trusted, friendly staff – How would you describe your overall experience?

  • 8/10 – How useful are our communications and booking systems?
  • 9/10 – How well did we keep to time today?
  • 8/10 – How did you rate your welcome into the practice today?
  • 10/10 – If treatment has been recommended today how well was it explained?
  • 8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 8/10 – How did you rate the comfort of your treatment today?

– 13 May 16

Person’s avatar

Morning Baki

Thank you for taking the time to give us your feedback and for your very kind comments.

Glad to know that you are a happy patient.

Have a great day.

--
Nikki Berryman

Nikki Berryman –

Better dan expected – How would you describe your overall experience?

  • 9/10 – How useful are our communications and booking systems?
  • 10/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 9/10 – If treatment has been recommended today how well was it explained?
  • 8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 7/10 – How did you rate the comfort of your treatment today?

– 13 May 16

Person’s avatar

Morning Marie-Jose

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide for our patients.

Glad to hear you are happy with the service.

Have a great day.

Best wishes
--
Nikki Berryman

Nikki Berryman –

  • 6/10 – How useful are our communications and booking systems?
  • 7/10 – How well did we keep to time today?
  • 7/10 – How did you rate your welcome into the practice today?
  • 7/10 – If treatment has been recommended today how well was it explained?
  • 7/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 7/10 – How did you rate the comfort of your treatment today?

– 11 May 16

Person’s avatar

Hi Janet

Thank you for taking the time to give us your feedback, we really appreciate it as it enables us to improve the service we provide to all our patients.

We try to aim for 10/10 in all areas of our service - what could we have done differently or better to make you rate us 10/10?

Best wishes
--
Nikki Berryman

Nikki Berryman –

Always a relaxing, calm experience. Professional yet friendly, would make even the most nervous of patients feel at ease. – How would you describe your overall experience?

  • 10/10 – How useful are our communications and booking systems?
  • 7/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 10/10 – If treatment has been recommended today how well was it explained?
  • 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?

– 11 May 16

Person’s avatar

Hi Carla

Thank you for your wonderful feedback. So glad that you are a happy patient!

Best wishes
--
Nikki Berryman

Nikki Berryman –

Always looked after by the Portmore team – How would you describe your overall experience?

  • 10/10 – How useful are our communications and booking systems?
  • 10/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 10/10 – If treatment has been recommended today how well was it explained?
  • 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?

– 11 May 16

Person’s avatar

Hi Suzanne

I meant 'Suzanne' not Carla!!!! Sorry!
--
Nikki Berryman

Nikki Berryman –

Person’s avatar

Hi Carla

Thank you for taking the time to give us your feedback, it is very much appreciated.
So glad that you are a happy patient!

Have a great day

Best wishes
--
Nikki Berryman

Nikki Berryman –

All staff were extremely helpful, supportive and professional. My treatment has been excellent. – How would you describe your overall experience?

  • 10/10 – How useful are our communications and booking systems?
  • 10/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 10/10 – If treatment has been recommended today how well was it explained?
  • 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?

– 10 May 16

Person’s avatar

Morning Ellis

Thank you for taking the time to give us your feedback, it is much appreciated.

So glad to know that you are happy with your treatment.

Have a great day.

--
Nikki Berryman

Nikki Berryman –

Even though going to the dentist is one of my least favourite necessities, at Portmore all of the staff are very calm, friendly and welcoming. They make the whole experience a bit more bearable and I truly appreciate this. – How would you describe your overall experience?

  • 10/10 – How useful are our communications and booking systems?
  • 10/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 10/10 – If treatment has been recommended today how well was it explained?
  • 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 8/10 – How did you rate the comfort of your treatment today?

– 10 May 16

Person’s avatar

Morning Elaine

Thank you for taking the time to give us your feedback, we really appreciate it.

So glad to hear that you are happy with the service at the practice, thank you for your lovely comments

Have a great day
--
Nikki Berryman

Nikki Berryman –

  • 10/10 – How useful are our communications and booking systems?
  • 5/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 8/10 – If treatment has been recommended today how well was it explained?
  • 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?

– 10 May 16

Person’s avatar

Hi Katie

Thank you for taking the time to give us your feedback, we really appreciate it.

Apologies for keeping you waiting yesterday, sometimes if previous patients turn up a couple of mins late it can have a 'knock on' effect on our whole session. We try our best to run to time wherever possible as we understand it can be frustrating for patients to be kept waiting, especially if they have to go back to work.

Look forward to seeing you at your next visit.

Best wishes
--
Nikki Berryman

Nikki Berryman –

  • 10/10 – How useful are our communications and booking systems?
  • 10/10 – How well did we keep to time today?
  • 7/10 – How did you rate your welcome into the practice today?
  • 8/10 – If treatment has been recommended today how well was it explained?
  • 8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?

– 09 May 16

Person’s avatar

Hi Rebekah

Thank you for taking the time to give us your feedback, it is much appreciated.

Out of interest, what did we need to do to make the 'welcome' rating 10/10?

Thanks again
--
Nikki Berryman

Nikki Berryman –

Everything went well. – How would you describe your overall experience?

  • 10/10 – How useful are our communications and booking systems?
  • 10/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 10/10 – If treatment has been recommended today how well was it explained?
  • 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?

– 09 May 16

Person’s avatar

Morning John

Thank you for taking the time to give us your feedback, it is much appreciated. So pleased to know that you are a happy patient.

Have a great day

Very best
--
Nikki Berryman

Nikki Berryman –

  • 10/10 – How useful are our communications and booking systems?
  • 10/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 10/10 – If treatment has been recommended today how well was it explained?
  • 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?

– 09 May 16

Person’s avatar

Morning Jane

Thank you for taking the time to give us your feedback, it is very much appreciated.

So glad to know that you are a happy patient.

Very best wishes
--
Nikki Berryman

Nikki Berryman –

Person’s avatar

Hi Jane

Thank you for taking the time to give us your feedback, it really does help us to improve the service we provide to our patients. We are so glad that you are a happy patient.

Best wishes
--
Nikki Berryman

Nikki Berryman –

  • 10/10 – How useful are our communications and booking systems?
  • 10/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?

– 06 May 16

Person’s avatar

Morning Yvonne

Thank you for taking the time to give us your feedback, thank you also for the wonderful rating. Glad to know that you are a happy patient.

Very best
--
Nikki Berryman

Nikki Berryman –

Good – How would you describe your overall experience?

  • 10/10 – How useful are our communications and booking systems?
  • 8/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 10/10 – If treatment has been recommended today how well was it explained?
  • 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?

– 06 May 16

Person’s avatar

Morning Neena

Thank you for taking the time to give us your feedback, thank you also for the wonderful rating. Glad to know that you are a happy patient.
--
Nikki Berryman

Nikki Berryman –

Very good – How would you describe your overall experience?

  • 10/10 – How useful are our communications and booking systems?
  • 10/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 10/10 – If treatment has been recommended today how well was it explained?
  • 7/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?

– 06 May 16

Person’s avatar

Morning Peter

Thank you for taking the time to give us your feedback, thank you also for the wonderful rating. Glad to know that you are a happy patient.
--
Nikki Berryman

Nikki Berryman –

Pleasant and professional as always. – How would you describe your overall experience?

  • 8/10 – How useful are our communications and booking systems?
  • 10/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 8/10 – If treatment has been recommended today how well was it explained?
  • 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?

– 05 May 16

Very good, friendly and all explained well by John – How would you describe your overall experience?

  • 9/10 – How useful are our communications and booking systems?
  • 9/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 10/10 – If treatment has been recommended today how well was it explained?
  • 8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 9/10 – How did you rate the comfort of your treatment today?

– 04 May 16

Person’s avatar

Hi Diane

Thank you for taking the time to give us such great feedback, so pleased that you are a happy patient.

Have a great day.

Very best wishes

--
Nikki Berryman

Nikki Berryman –

excellent – How would you describe your overall experience?

  • 8/10 – How useful are our communications and booking systems?
  • 10/10 – How well did we keep to time today?
  • 8/10 – How did you rate your welcome into the practice today?
  • 10/10 – If treatment has been recommended today how well was it explained?
  • 8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?

– 04 May 16

Person’s avatar

Hi Clive

Thank you for taking the time to give us such wonderful feedback.

Have a great day

Very best wishes
--
Nikki Berryman

Nikki Berryman –

Excellent – How would you describe your overall experience?

  • 10/10 – How useful are our communications and booking systems?
  • 10/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 10/10 – If treatment has been recommended today how well was it explained?
  • 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?

– 04 May 16

Person’s avatar

Hi Frances

Thank you for taking the time to give us such lovely feedback, so pleased that you are a happy patient.

We will look into changing the music up a bit :)

Have a great day

Very best wishes

--
Nikki Berryman

Nikki Berryman –

Excellent as usual – How would you describe your overall experience?

  • 10/10 – How useful are our communications and booking systems?
  • 10/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 10/10 – If treatment has been recommended today how well was it explained?
  • 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?

– 04 May 16

Person’s avatar

Morning Pauline

Thank you for the wonderful feedback. So glad that you are a happy patient.

Have a great day.

Very best wishes
--
Nikki Berryman

Nikki Berryman –

Good – How would you describe your overall experience?

  • 10/10 – How useful are our communications and booking systems?
  • 9/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 10/10 – If treatment has been recommended today how well was it explained?
  • 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?

– 04 May 16

Person’s avatar

Hi Gladys

Thank you for taking the time to give us your feedback - much appreciated.

Very pleased to know that you are a happy patient.

Have a great day

Very best
--
Nikki Berryman

Nikki Berryman –

Hate the hygienist, but it's nothing personal!! A necessary evil, and Dale is excellent!! Always nice when the dentist says that all is well. – How would you describe your overall experience?

  • 10/10 – How useful are our communications and booking systems?
  • 10/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 7/10 – How did you rate the comfort of your treatment today?

– 29 Apr 16

Person’s avatar

Hi Judith

Thank you for taking the time to complete our survey, it really does enable us to improve our service to our patients.

Thank-you also for you lovely comment about Dayle, he's a great Therapist, so conscientious and a great addition to our team.

Have a wonderful day.

Very best wishes

--
Nikki Berryman

Nikki Berryman –

very good, a competent and freindley practice and staff – How would you describe your overall experience?

  • 10/10 – How useful are our communications and booking systems?
  • 10/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?

– 29 Apr 16

Person’s avatar

Hi Marilyn

Thank you so much for taking the time to complete our survey, it helps us to improve our service to our patients.

Thank you also for the wonderful feedback, so glad you are a happy patient.

We will make sure we get some sugar free mints again!

Have a great day

Very best wishes
--
Nikki Berryman

Nikki Berryman –

As good as going to the dentist can be – How would you describe your overall experience?

  • 10/10 – How useful are our communications and booking systems?
  • 10/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 9/10 – If treatment has been recommended today how well was it explained?
  • 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 8/10 – How did you rate the comfort of your treatment today?

– 28 Apr 16

Person’s avatar

Morning Ron

Thank you for taking the time to complete our survey. It helps us to improve the service to our patients. It's wonderful to read your great feedback, we are so pleased that you are a happy patient.

Have a great day

Very best
--
Nikki Berryman

Nikki Berryman –

Very caring and professional with lots of kindness – How would you describe your overall experience?

  • 10/10 – How useful are our communications and booking systems?
  • 10/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 10/10 – If treatment has been recommended today how well was it explained?
  • 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?

– 27 Apr 16

Person’s avatar

Hi Lesley

Thank you for taking the time to complete the feedback form, it is much appreciated, thank you also for your wonderful comments, glad to hear that you are a happy patient.

Very best wishes
--
Nikki Berryman
Practice Manager

Nikki Berryman –

  • 10/10 – How useful are our communications and booking systems?
  • 9/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 10/10 – If treatment has been recommended today how well was it explained?
  • 9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 8/10 – How did you rate the comfort of your treatment today?

– 22 Apr 16

Person’s avatar

Hi Emily

Thank you for taking the time to complete our survey, it's really valuable to us as this is how we improve our service to our patients.

I see you scored us 8/10 for 'comfort of treatment' - what do we need to do at your next visit for it to be 10/10?? (it is important to us that your treatment at the practice is as comfortable as possible).

Thanks again for giving us the feedback, it is much appreciated.

Very best wishes
--
Nikki Berryman
Business Development Manager

Nikki Berryman –

Excellent – How would you describe your overall experience?

  • 10/10 – How useful are our communications and booking systems?
  • 10/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 10/10 – If treatment has been recommended today how well was it explained?
  • 8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?

– 22 Apr 16

Person’s avatar

Hi Stuart

Thank you for taking the time to complete our survey and for the wonderful feedback!

So pleased that you are a happy patient :)

Have a wonderful day.

Very best wishes
--
Nikki Berryman
Business Development Manager

Nikki Berryman –

Fantastic experience, great advice and made to feel really relaxed! Reception were amazing and really helpful in arranging my next appointment. 10/10 – How would you describe your overall experience?

  • 10/10 – How useful are our communications and booking systems?
  • 10/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 10/10 – If treatment has been recommended today how well was it explained?
  • 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?

– 21 Apr 16

Person’s avatar

Hi Ross

Thank you for taking the time to complete our survey and for the wonderful feedback!!

I'm so very glad that you are a happy patient, long may it continue!

Have a great week.

Very best wishes
--
Nikki Berryman
Business Development Manager

Nikki Berryman –

Very good – How would you describe your overall experience?

  • 8/10 – How useful are our communications and booking systems?
  • 10/10 – How well did we keep to time today?
  • 8/10 – How did you rate your welcome into the practice today?
  • 7/10 – If treatment has been recommended today how well was it explained?
  • 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 8/10 – How did you rate the comfort of your treatment today?

– 21 Apr 16

Person’s avatar

Hi Mel

Thank you so much for taking the time to give us feedback, we rely on this to help us to improve the service we provide for our patients.

You mentioned a better explanation of treatment options would be useful, can we arrange a convenient time for a phone-call with our Treatment Coordinator to discuss this? I just want to make sure you are 100% happy with the treatment that we have recommended and that you fully understand the risks & benefits involved.

Thanks again for taking the time to complete the survey, it is much appreciated.

Very best wishes
--
Nikki Berryman
Business Development Manager

Nikki Berryman –

Dental excellent loung seating terrible reception girls first class – How would you describe your overall experience?

  • 10/10 – How useful are our communications and booking systems?
  • 6/10 – How well did we keep to time today?
  • 9/10 – How did you rate your welcome into the practice today?
  • 9/10 – If treatment has been recommended today how well was it explained?
  • 4/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 9/10 – How did you rate the comfort of your treatment today?

– 20 Apr 16

Person’s avatar

Hi Anthony

Thank you for your feedback, it is very much appreciated.

Regarding the seating in the patient lounge, we are looking to get the whole waiting area refurbished in the late Summer. With that in mind, what aspect of the seating do you not like?

Very best
--
Nikki Berryman

Nikki Berryman –

Fantastic - thank you – How would you describe your overall experience?

  • 10/10 – How useful are our communications and booking systems?
  • 10/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 10/10 – If treatment has been recommended today how well was it explained?
  • 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?

– 20 Apr 16

Person’s avatar

Hi Elaine

Thank you so much for your wonderful feedback, we really do appreciate it!

Have a great day

Very best wishes
--
Nikki Berryman

Nikki Berryman –

Overall very pleasant (as pleasant as a dental appointment can be). Friendly staff and consultants – How would you describe your overall experience?

  • 10/10 – How useful are our communications and booking systems?
  • 6/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 8/10 – If treatment has been recommended today how well was it explained?
  • 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 8/10 – How did you rate the comfort of your treatment today?

– 20 Apr 16

Person’s avatar

Hi Kanwaldeep

Thank you for taking the time to give us your feedback - it is much appreciated.

I see that you rated us 6/10 for timekeeping - huge apologies if we kept you waiting yesterday, sometimes there is a 'knock-on effect' to our whole day if our first patients arrive a little late.

We try wherever possible to run on time - I do hope this did not cause you any inconvenience.

Have a wonderful day

Very best
--
Nikki Berryman

Nikki Berryman –

  • 8/10 – How useful are our communications and booking systems?
  • 9/10 – How well did we keep to time today?
  • 9/10 – How did you rate your welcome into the practice today?
  • 9/10 – If treatment has been recommended today how well was it explained?
  • 6/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 9/10 – How did you rate the comfort of your treatment today?

– 19 Apr 16

I felt very comfortable and reassured re my Dentist and also the Hygienist. I know sometimes people are late with their appointments which has a "knock-on effect" and I know this cannot be helped, but I always come away satisfied. – How would you describe your overall experience?

  • 10/10 – How useful are our communications and booking systems?
  • 9/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?

– 19 Apr 16

Person’s avatar

Hi Joyce

Thank you for your lovely feedback - it is much appreciated.

Yes, sometimes there is an unavoidable 'knock on' effect when patients run late - so nice to hear that you understand this, we try and 'catch-up' wherever possible as we hate to keep our patients waiting!

Glad that you are a happy patient :)

Very best wishes
--
Nikki Berryman

Nikki Berryman –

  • 10/10 – How useful are our communications and booking systems?
  • 10/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 10/10 – If treatment has been recommended today how well was it explained?
  • 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?

– 19 Apr 16

Person’s avatar

Hi Pauline

Thank you for your wonderful feedback - so glad that you are a happy patient.

Very best wishes

--
Nikki Berryman

Nikki Berryman –

Everyone is very friendly, professional and helpful – How would you describe your overall experience?

  • 7/10 – How useful are our communications and booking systems?
  • 9/10 – How well did we keep to time today?
  • 9/10 – How did you rate your welcome into the practice today?
  • 9/10 – If treatment has been recommended today how well was it explained?
  • 9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 5/10 – How did you rate the comfort of your treatment today?

– 19 Apr 16

Person’s avatar

Hi John

Thank you for your feedback today - it is much appreciated and helps us to improve our service to our patients.

I would really like to discuss your 'pain-free' comments with you in a bit more detail - please let me know when you are free for a phone-call, I just want to make sure you are comfortable, happy and 'pain-free' in the future.

Very best wishes

--
Nikki Berryman

Nikki Berryman –

very good – How would you describe your overall experience?

  • 10/10 – How useful are our communications and booking systems?
  • 10/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?

– 19 Apr 16

Person’s avatar

Hi Jill

Thank you for your wonderful feedback - glad to know you are a happy patient.

Very best wishes
--
Nikki Berryman

Nikki Berryman –

I felt reassured by the friendly and very professional service. – How would you describe your overall experience?

  • 10/10 – How useful are our communications and booking systems?
  • 10/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 10/10 – If treatment has been recommended today how well was it explained?
  • 9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?

– 19 Apr 16

  • 6/10 – How useful are our communications and booking systems?
  • 9/10 – How well did we keep to time today?
  • 6/10 – How did you rate your welcome into the practice today?
  • 6/10 – If treatment has been recommended today how well was it explained?
  • 6/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?

– 18 Apr 16

Person’s avatar

Good Morning Nicola

Thank-you for taking the time to complete our customer feedback form, all feedback is greatly appreciated as it allows us to improve the service we provide for our patients.

We strive for excellence at the practice at all times, what do we need to do to ensure a 10/10 rating in all areas in the future?

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Nikki Berryman
Business Development Manager

Nikki Berryman –

It is very good – How would you describe your overall experience?

  • 9/10 – How useful are our communications and booking systems?
  • 10/10 – How well did we keep to time today?
  • 9/10 – How did you rate your welcome into the practice today?
  • 10/10 – If treatment has been recommended today how well was it explained?
  • 9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?

– 15 Apr 16

John Brazier has been my dentist for over 25 years and I would never dream of changing practices. However in spite of dental plan I feel £800 is very expensive for a replacement crown! – How would you describe your overall experience?

  • 10/10 – How useful are our communications and booking systems?
  • 10/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 10/10 – If treatment has been recommended today how well was it explained?
  • 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?

– 15 Apr 16

  • 10/10 – How useful are our communications and booking systems?
  • 10/10 – How well did we keep to time today?

– 15 Apr 16

  • 10/10 – How useful are our communications and booking systems?
  • 10/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 10/10 – If treatment has been recommended today how well was it explained?
  • 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?

– 15 Apr 16

very good – How would you describe your overall experience?

  • 10/10 – How useful are our communications and booking systems?
  • 8/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?

– 14 Apr 16

  • 10/10 – How useful are our communications and booking systems?
  • 9/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 9/10 – If treatment has been recommended today how well was it explained?
  • 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 9/10 – How did you rate the comfort of your treatment today?

– 13 Apr 16

  • 10/10 – How useful are our communications and booking systems?
  • 10/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 10/10 – If treatment has been recommended today how well was it explained?
  • 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?

– 13 Apr 16

Person’s avatar

Hi Ian

Thank you so much for your wonderful feedback. So pleased that you are a happy patient :)

Very best

Nikki
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Nikki Berryman

Nikki Berryman –

Very pleased. As always. – How would you describe your overall experience?

  • 10/10 – How useful are our communications and booking systems?
  • 9/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 10/10 – If treatment has been recommended today how well was it explained?
  • 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?

– 13 Apr 16

Great – How would you describe your overall experience?

  • 10/10 – How useful are our communications and booking systems?
  • 10/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 10/10 – If treatment has been recommended today how well was it explained?
  • 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?

– 13 Apr 16

Person’s avatar

Hi Michael

Thank you for taking the time to complete the survey - we really appreciate the feedback and I am delighted to see you have given us 10/10 in all areas, thank you.

The patient bathroom was designed as a mixed bathroom when the building was constructed a few years ago. Unfortunately we do not have the space to create seprarate bathrooms, we do have a disabled bathroom downstairs so if you would feel more comfortable using this, please do let me know. I hope this helps.

Thank you again for the wonderful feedback, it's always great to hear from a happy patient.

Very best wishes

Nikki
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Nikki Berryman

Nikki Berryman –

  • 10/10 – How useful are our communications and booking systems?
  • 10/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 10/10 – If treatment has been recommended today how well was it explained?
  • 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?

– 01 Apr 16

Marvellous ! – How would you describe your overall experience?

  • 10/10 – How useful are our communications and booking systems?
  • 9/10 – How well did we keep to time today?
  • 9/10 – How did you rate your welcome into the practice today?
  • 10/10 – If treatment has been recommended today how well was it explained?
  • 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?

– 31 Mar 16

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