Portmore Dental Office reviews and feedback - independently hosted by CustomerSure

very good – How would you describe your overall experience?

9/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
9/10 – How happy are you to recommend us to friends & family?

Dear Roger,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

In terms of the waiting area, what would we need to change/improve on, in order for you to rate us 10/10?

Thank you for the nice ratings. I am delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 17 Jul 17

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Gary – 14 Jul 17

Dear Gary,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!
Best wishes,

Katie
Treatment Coordinator

Katie – 17 Jul 17

6/10 – How useful are our communications and booking systems?
8/10 – How well did we keep to time today?
8/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
8/10 – How did you rate the comfort of your treatment today?
8/10 – How happy are you to recommend us to friends & family?

Christian – 14 Jul 17

Dear Christian,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Out of interest, what would we need to improve on in order for you to rate us 10/10 in all areas and in particular, the communications and booking category?

Best wishes,

Katie
Treatment Coordinator

Katie – 17 Jul 17

Very pleasant, as trips to the dentist go. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Rebecca – 14 Jul 17

Dear Rebecca,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 17 Jul 17

10/10 – How useful are our communications and booking systems?
8/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
8/10 – How did you rate the comfort of your treatment today?
9/10 – How happy are you to recommend us to friends & family?

Ron – 14 Jul 17

Dear Ron,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Regarding your rating for timekeeping, I am so sorry if we kept you waiting a little, we really do try our best to keep to time, however sometimes circumstances arise and we find ourselves running late. Huge apologies for any inconvenience caused.

In terms of comfort of your treatment, what would we need to change/improve on, in order for you to rate us 10/10?

Thank you for the nice ratings. I am delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 14 Jul 17

Very good – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Frances Davies – 13 Jul 17

Dear Francis,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 14 Jul 17

As always......superb! – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Michael Andrew – 13 Jul 17

Dear Michael,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!
Best wishes,

Katie
Treatment Coordinator

Katie – 13 Jul 17

Glad I didn't know I was having it done. No time to worry. It was quicker than I expected & not quite as bad. Face was swollen and bottom right bled and are sore but the others no pain. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Yvonne – 13 Jul 17

Dear Yvonne,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

I am going to give you a call today to make sure you are doing okay and are comfortable after your appointment.

Best wishes,

Katie
Treatment Coordinator

Katie – 14 Jul 17

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Madeleine – 13 Jul 17

Dear Madeline,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

In terms of the waiting area, what would we need to change/improve on, in order for you to rate us 10/10?

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!
Best wishes,

Katie
Treatment Coordinator

Katie – 13 Jul 17

Good. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
8/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Deborah – 13 Jul 17

Dear Deborah,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

I was disappointed to note that you rated us 8/10 for your welcome into the practice and the patient lounge, what would we need to improve upon in order for you to rate us 10/10?

Thank you for the nice ratings. I am delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 13 Jul 17

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Jason – 13 Jul 17

Dear Jason,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 13 Jul 17

9/10 – How useful are our communications and booking systems?
8/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
9/10 – How happy are you to recommend us to friends & family?

Rodney – 13 Jul 17

Dear Rodney,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Regarding your rating for timekeeping, I am so sorry if we kept you waiting a little, we really do try our best to keep to time, however sometimes circumstances arise and we find ourselves running late. Huge apologies for any inconvenience caused.

In terms of the waiting area, what would we need to change/improve on, in order for you to rate us 10/10?

Thank you for the nice ratings. I am delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 13 Jul 17

Perfect as ever! – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

T Warren – 12 Jul 17

Dear Torquil,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings and nice comment. I am delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 13 Jul 17

As pleasant as a visit to the dentist could be. Not cheap but I guess you get what you pay for. Reception very efficient and friendly – How would you describe your overall experience?

10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Mark – 12 Jul 17

Dear Mark,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

With regards to your comments about our fees - let me explain. Our fees are calculated after addressing a number of variables - 1) Viewing pay scales of other practices who offer similar treatments - 2) Taking into account the training and vast experience of our clinicians 3) the standard/level of care that we provide 4) the quality of materials used 5) the technological innovation available at the practice.
Our aim is not to compete with other practice's on cost, but to provide the very highest standard of care/dentistry possible whilst continuing to invest in team training / development and innovation.
We do understand that this may be out of reach for some patients. This is why we offer a monthly membership plan to enable clients to budget monthly for their routine care whilst enjoying healthy discounts of any treatment they may require. We also offer extended payment options for patients undergoing lengthier courses of treatment.
I do hope that explains things, as ever, I am very happy to chat more with you should you wish.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!
Best wishes,

Katie
Treatment Coordinator

Katie – 13 Jul 17

Very pleasant - all staff friendly and welcolming – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
8/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

David – 11 Jul 17

Dear David,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Regarding your rating for timekeeping, I am so sorry if we kept you waiting a little, we really do try our best to keep to time, however sometimes circumstances arise and we find ourselves running late. Huge apologies for any inconvenience caused.

Thank you for the nice ratings and comments. I am delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 12 Jul 17

Very good – How would you describe your overall experience?

10/10 – How did you rate your welcome into the practice today?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Philippa – 07 Jul 17

Dear Philippa,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Regarding your comment, w do apologise for having to move your appointment on this occasion. When we have to cancel or change appointments, we do try our best to contact patients to make them aware in advance.

Thank you again for your feedback and for the nice ratings.

Best wishes,

Katie
Treatment Coordinator

Katie – 10 Jul 17

Very good – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Stephen – 07 Jul 17

Dear Stephen,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 07 Jul 17

Great from start to finish. Very pleased with the results of my braces. Very well looked after every step of the way. Thank you! – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Natalie – 06 Jul 17

Dear Natalie,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings and comment. I am delighted to know that you are happy with your smile!

Best wishes,

Katie
Treatment Coordinator

Katie – 11 Jul 17

You provided a calm and relaxing atmosphere. I was made to feel welcome and well informed. – How would you describe your overall experience?

9/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
9/10 – How happy are you to recommend us to friends & family?

Matt – 06 Jul 17

Dear Matt,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the nice ratings and comment. I am delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 07 Jul 17

Very friendly – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Sheila – 06 Jul 17

Dear Sheila,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 07 Jul 17

From the beginning to the end of my visit my treatment the care I receive is second to none. Professional and friendly,caring with helpful advice.. - I know that whatever treatment I or my family receive it will be the best! :) – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Joanne – 06 Jul 17

Dear Joanne,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Thank you for the wonderful ratings and comments. I will be sure to share them with the team.
I am delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 07 Jul 17

Good – How would you describe your overall experience?

9/10 – How useful are our communications and booking systems?
7/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
8/10 – How did you rate the comfort of your treatment today?
9/10 – How happy are you to recommend us to friends & family?

Diane – 05 Jul 17

Dear Diane,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Regarding your rating for timekeeping, I am so sorry if we kept you waiting a little, we really do try our best to keep to time, however sometimes circumstances arise and we find ourselves running late. Huge apologies for any inconvenience caused.

Best wishes,

Katie
Treatment Coordinator

Katie – 06 Jul 17

Perfect. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Sarah – 05 Jul 17

Dear Sarah,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings and nice comment. I am delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 05 Jul 17

Very good. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Stephen – 05 Jul 17

Dear Stephen,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings and comment. I am delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 05 Jul 17

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
9/10 – How happy are you to recommend us to friends & family?

David – 05 Jul 17

Dear David,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 05 Jul 17

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
8/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

M. – 05 Jul 17

Dear Martina,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

With regards to your rating of 8/10 for explanation of treatment, did you feel the explanation not detailed enough?

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 05 Jul 17

9/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Gareth – 04 Jul 17

Dear Gareth,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 05 Jul 17

although the treatment itself isn't very nice, they made everything as relaxed and calm as possible. I even got to watch Netflix whilst they worked! – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Alan – 04 Jul 17

Dear Alan,

Thank you for taking the time to give us feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I'm delighted to know that you are a happy patient and that you liked our Netflix perk during your treatment.

Best wishes,

Katie
Treatment Coordinator

Katie – 04 Jul 17

We're so glad to have found Portmore Dental and recommend it to folks looking for a dentist in this area – How would you describe your overall experience?

8/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Carl – 04 Jul 17

Dear Carl,

Thank you for taking the time to give us feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

With regards to your 8/10 rating for our communications and booking systems, what would we need to change/improve on, in order for you to rate us 10/10?

Thank you for the wonderful ratings, I'm delighted to know that you are a happy patient and would recommend us to your friends!

Best wishes,

Katie
Treatment Coordinator

Katie – 04 Jul 17

10/10 – How useful are our communications and booking systems?
7/10 – How well did we keep to time today?
8/10 – How did you rate your welcome into the practice today?
8/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Jatinder – 02 Jul 17

Dear Jatinder,

Thank you for taking the time to give us feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Regarding your rating for timekeeping, I'm so sorry if we kept you waiting a little, we really do try our best to keep to time, however sometimes circumstances arise and we find ourselves running late. Huge apologies for any inconvenience caused.

With regards to your 8/10 rating for our communications & booking systems what would we need to change/improve on, in order for you to rate us 10/10?

With regards to your rating of 8/10 for explanation of treatment, did you feel the explanation not detailed enough?

Thank you again for your feedback.

Best wishes,

Katie
Treatment Coordinator

Katie – 03 Jul 17

very satisfactory – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Brenda – 30 Jun 17

Dear Brenda,

Thank you for taking the time to give us feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings, I'm delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 03 Jul 17

Perfect – How would you describe your overall experience?

8/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
8/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Gibriel – 26 Jun 17

Dear Gibriel,

Thank you for taking the time to give us feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Out of interest, what would we need to improve on in order for you to rate us 10/10 in communications & booking system?

Regarding your comment about the cost, we do offer a monthly payment plan for patients who wish to budget for their routine treatment, this plan also offers a discount on some treatments. In addition, we offer a finance facility for those patients opting to spread the cost of larger courses of treatment over a longer time period. If you would like any further information on either of these points, please do not hesitate to give me a call.

Thank you again for your feedback and the mostly nice ratings.

Best wishes,

Katie
Treatment Coordinator

Katie – 27 Jun 17

Spot on. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Howard – 23 Jun 17

Dear Howard,

Thank you for taking the time to give us feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings, I'm delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 26 Jun 17

Although my appointment was running 25 minutes late, I appreciate this can be unavoidable. Everything else was 100% ! – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
4/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Jonathan – 23 Jun 17

Dear Jonathan,

Thank you for taking the time to give us feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Regarding your rating for timekeeping, I'm so sorry if we kept you waiting a little, we really do try our best to keep to time, however sometimes circumstances arise and we find ourselves running late. Huge apologies for any inconvenience caused.

Thank you for the mostly wonderful ratings, I'm delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 26 Jun 17

8/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
5/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
9/10 – How happy are you to recommend us to friends & family?

Robert – 23 Jun 17

Dear Robert,

Thank you for taking the time to give us feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

I was disappointed to note that you rated us 5/10 for your welcome into the practice, what would we need to improve upon in order for you to rate us 10/10?

Thank you again for your feedback and for the mostly nice ratings.

Best wishes,

Katie
Treatment Coordinator

Katie – 23 Jun 17

No treat ment so no comment – How would you describe your overall experience?

8/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How happy are you to recommend us to friends & family?

Peter – 23 Jun 17

Dear Peter,

Thank you for taking the time to give us feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Regarding your 8/10 rating for timekeeping, I'm so sorry if we kept you waiting a little, we really do try our best to keep to time, however sometimes circumstances arise and we find ourselves running late. Huge apologies for any inconvenience caused.

Thank you for the wonderful ratings, I'm delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 23 Jun 17

Very good. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

John – 22 Jun 17

Dear John,

Thank you for taking the time to give us feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings, I'm delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 23 Jun 17

Well, my family have used this practice for over 20 years...that must say something! – How would you describe your overall experience?

5/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

A E – 22 Jun 17

Dear Alexandra,
Thank you for taking the time to give us feedback, it is much appreciated and really does help us to improve the service we offer to our patients.
With regards to your 5/10 rating for our communications and booking systems, what would we need to change/improve on, in order for you to rate us 10/10?
Thank you for the mostly wonderful ratings, I'm delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 22 Jun 17

Very good. They found me an appointment very quickly . – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Isobel – 22 Jun 17

Dear Isobel,

Thank you for taking the time to give us feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings, I'm delighted to know that you are a happy patient!

Best wishes,
Katie
Treatment Coordinator

Katie – 22 Jun 17

7/10 – How useful are our communications and booking systems?
6/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
8/10 – If treatment has been recommended today how well was it explained?
7/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
7/10 – How did you rate the comfort of your treatment today?
7/10 – How happy are you to recommend us to friends & family?

Robert – 22 Jun 17

Dear Robert,

I am so sorry to hear you were unhappy with your appointment.

I will give you a call to discuss your comments and so that we can find a solution you are happy with.

Thank you for taking the time to give us feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Best wishes,

Katie
Treatment Coordinator

Katie – 22 Jun 17

Very professional. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Kari – 22 Jun 17

Dear Kari,

Thank you for taking the time to give us feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings, I'm delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 22 Jun 17

Good if you like going to dentist! – How would you describe your overall experience?

9/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
8/10 – How did you rate the comfort of your treatment today?
9/10 – How happy are you to recommend us to friends & family?

Susan – 21 Jun 17

Dear Susan,

Thank you for taking the time to give us feedback, it is much appreciated and really does help us to improve the service we offer to our patients.
Regarding your comment about music or watching television, we apologise if the music was not on during your appointment. We usually always have music playing in the background unless there is an internet connectivity problem.
Thank you again for your feedback.

Best wishes,

Katie
Treatment Coordinator

Katie – 22 Jun 17

Very good, hygienist was extremely thorough. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Ellis – 21 Jun 17

Dear Ellis,
Thank you for taking the time to give us feedback, it is much appreciated and really does help us to improve the service we offer to our patients.
Regarding your rating for timekeeping, I'm so sorry if we kept you waiting a little, we really do try our best to keep to time, however sometimes circumstances arise and we find ourselves running late. Huge apologies for any inconvenience caused.
Thank you for the wonderful ratings, I'm delighted to know that you are a happy patient!
Best wishes,

Katie
Treatment Coordinator

Katie – 22 Jun 17

If any visit to the dentist can be described as pleasant, this one was. – How would you describe your overall experience?

9/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
9/10 – How happy are you to recommend us to friends & family?

Philip – 21 Jun 17

Dear Philip,
Thank you for taking the time to give us feedback, it is much appreciated and really does help us to improve the service we offer to our patients.
Out of interest, what would we need to improve on in order for you to rate us 10/10 in all areas?
Thank you for the nice ratings, I'm delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 22 Jun 17

Great atmosphere and very professional staff who put you at ease and are friendly – How would you describe your overall experience?

4/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Rosie – 19 Jun 17

Dear Rosie,

Thank you for taking the time to give us feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

With regards to your 4/10 rating for our communications and booking systems, what would we need to change/improve on, in order for you to rate us 10/10?

Thank you for the mostly wonderful ratings, I'm delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 20 Jun 17

What I have grown to expect from Portmore Dental. 1st Class. – How would you describe your overall experience?

9/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
9/10 – How happy are you to recommend us to friends & family?

James – 19 Jun 17

Dear James,

Thank you for taking the time to give us feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings and comments, I am delighted to know you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 19 Jun 17

Excellent – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

David – 17 Jun 17

Dear David,

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients. Thanks also for the mostly wonderful ratings, I'm so pleased to know that you are a happy patient. With regards to your rating of 8/10 for the patient lounge in terms of cleanliness, relaxation and calm- what would we need to improve on in order for you to rate us 10/10?
Best wishes,

Katie
Treatment Coordinator

Katie – 19 Jun 17

So far I have found Portmore to be excellent. I have been given clearly explained choices and I have felt confident in the treatments. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Clare – 16 Jun 17

Dear Clare,

Thank you for taking the time to give us feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings and comments, I am delighted to know you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 16 Jun 17

10/10 – How useful are our communications and booking systems?
8/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Chris – 16 Jun 17

Dear Chris,

Thank you for taking the time to give us feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Regarding your rating for timekeeping, I'm so sorry if we kept you waiting a little, we really do try our best to keep to time, however sometimes circumstances arise and we find ourselves running late. Huge apologies for any inconvenience caused.

Best wishes,

Katie
Treatment Coordinator

Katie – 16 Jun 17

9/10 – How useful are our communications and booking systems?
7/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
9/10 – How happy are you to recommend us to friends & family?

Geoffrey – 15 Jun 17

Dear Geoffrey,

Thank you for taking the time to give us feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Regarding your rating for timekeeping, I'm so sorry if we kept you waiting a little, we really do try our best to keep to time, however sometimes circumstances arise and we find ourselves running late. Huge apologies for any inconvenience caused.

Best wishes,

Katie
Treatment Coordinator

Katie – 15 Jun 17

Portmore Dental Office Reviews

Based on 3849 reviews and 3849 ratings our customers rate us 9.7/10.

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