Portmore Dental Office reviews and feedback - independently hosted by CustomerSure

Superb! Had first stage of full implant and already forgotten that it happened only yesterday. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Emmet – 21 Jul 16

Morning Emmet

Thank you for taking the time to give us your feedback, it is much appreciated and enables us to improve the service we provide for our patients.

Thank you also for the great ratings and wonderful comments. I'm so pleased to know that you are a happy patient and that your treatment is progressing well.

We look forward to seeing you at your next visit, have a wonderful day.

Best wishes

Nikki
--
Nikki Berryman

Nikki Berryman – 22 Jul 16

I took the treatment 2 days back, but my tooth pain is increased after taking the treatment from ur clinic. I m really suffering from the tooth pain heavily. – How would you describe your overall experience?

8/10 – How useful are our communications and booking systems?
8/10 – How well did we keep to time today?
0/10 – How did you rate your welcome into the practice today?
8/10 – If treatment has been recommended today how well was it explained?
5/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
0/10 – How did you rate the comfort of your treatment today?

Manoj – 21 Jul 16

Morning Manoj

Following on from our phone conversation a moment ago, we have scheduled you a follow-up appointment at 3pm today. I'm sure we will be able to make you comfortable at this visit.

I will also take the time to discuss your other comments in more detail today.

With kind regards
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Nikki Berryman

Nikki Berryman – 21 Jul 16

Fine – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
2/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Michael – 21 Jul 16

Hi Mr Reynolds

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

With regards to your rating of 2/10 for timekeeping - and following our phone conversation a moment ago - I think it was a combination of you arriving a little early and us keeping you waiting a little while (8 mins) that culminated to you waiting a while longer than necessary. Huge apologies on our part, we really dislike keeping our patients waiting as we know ourselves how valuable time is - unfortunately, if the first patients of the day run a little late this has a knock-on effect on our whole session which can be out of our control.

Again, huge apologies for keeping you waiting and look forward to seeing you at your next appointment.

Have a great day

With very best wishes
--
Nikki Berryman

Nikki Berryman – 21 Jul 16

Excellent as usual – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

John – 21 Jul 16

Morning John

Thank you for taking the time to give us your feedback, it is much appreciated and allows us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Regarding your comments about the wifi, I totally agree, the patient wifi can be a little weak at times. Our IT guys & internet provider have looked into it on numerous occasions and it seems there is a glitch in the system somewhere, but no-one seems to know where! I'm hoping that in the near future we can sort this once and for all - I will keep you posted!

In the meantime, we look forward to seeing you at your next visit.

Have a wonderful day.

Best wishes

--
Nikki Berryman

Nikki Berryman – 22 Jul 16

Good. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
8/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
7/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Deborah – 20 Jul 16

Hi Deborah

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

I notice you rated us 7/10 for waiting room comfort, what would we need to do in order for you to rate us a 10/10 in this area? Your comments and thoughts would be genuinely appreciated and acted upon where possible.

Very best wishes

Very best wishes
--
Nikki Berryman

Nikki Berryman – 20 Jul 16

Excellent – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Anna – 20 Jul 16

Hi Anna

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

Thank you also for the wonderful ratings and lovely comments, I'm so pleased to know that you are a happy patient.

Very best wishes
--
Nikki Berryman

Nikki Berryman – 20 Jul 16

Fantastic – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Angela – 20 Jul 16

Hi Angela

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

Thank you also for the wonderful ratings and lovely comments, I'm so pleased to know that you are a happy patient.

Very best wishes
--
Nikki Berryman

Nikki Berryman – 20 Jul 16

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Finola – 15 Jul 16

Hi Finola

Thank you for taking the time to give us your feedback, it is much appreciated and enables us to improve the service we provide for our patients.

Thank you also for the great ratings, I'm so pleased to know that you are a happy patient.

Have a wonderful day.

Best wishes
--
Nikki Berryman

Nikki Berryman – 20 Jul 16

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Yvette – 15 Jul 16

Dear Yvette

Thank you for taking the time to give us your feedback, it is much appreciated and enables us to improve the service we provide for our patients.

Thank you also for the great ratings, I'm so pleased to know that you are a happy patient.

Have a wonderful day.
--
Nikki Berryman

Nikki Berryman – 20 Jul 16

First class service, very reassuring and extremely kind. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Josephine – 15 Jul 16

Dear Josephine

Thank you for taking the time to give us your feedback, it is much appreciated and enables us to improve the service we provide for our patients.

Thank you also for the great ratings and lovely comments, I'm so pleased to know that you are a happy patient.

Have a wonderful day.
--
Nikki Berryman

Nikki Berryman – 20 Jul 16

9/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Drummond – 14 Jul 16

Dear Drummond

Thank you for taking the time to give us your feedback, it is much appreciated and enables us to improve the service we provide for our patients.

Thank you also for the great ratings, I'm so pleased to know that you are a happy patient.

Have a wonderful day.
--
Nikki Berryman

Nikki Berryman – 20 Jul 16

8/10 – How useful are our communications and booking systems?
8/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?

Gill – 14 Jul 16

Dear Gill

Thank you for taking the time to give us your feedback, it is much appreciated and enables us to improve the service we provide for our patients.

Thank you also for the great ratings, I'm so pleased to know that you are a happy patient.

Have a wonderful day.
--
Nikki Berryman

Nikki Berryman – 20 Jul 16

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

John – 14 Jul 16

Dear John

Thank you for taking the time to give us your feedback, it is much appreciated and enables us to improve the service we provide for our patients.

Thank you also for the great ratings, I'm so pleased to know that you are a happy patient.

Have a wonderful day.
--
Nikki Berryman

Nikki Berryman – 20 Jul 16

very good – How would you describe your overall experience?

8/10 – How useful are our communications and booking systems?
8/10 – How well did we keep to time today?
8/10 – How did you rate your welcome into the practice today?
8/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
8/10 – How did you rate the comfort of your treatment today?

Ian – 13 Jul 16

Morning Ian

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide for our patients.

Have a great day

Best wishes

Nikki Berryman

Nikki Berryman – 13 Jul 16

8/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
8/10 – How did you rate the comfort of your treatment today?

David – 11 Jul 16

Morning David

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide for our patients.

Have a great day

Best wishes
--
Nikki Berryman

Nikki Berryman – 13 Jul 16

It's a pleasure to come to see Eben. I have a lot if dental work to come, but it is explained really well. Every member of staff are delightful. Kind and friendly, just perfect. May thanks. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Margaret – 11 Jul 16

Morning Yvonne

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

Thank you also for the wonderful ratings and your very kind comments, I shall pass these onto the team. I'm so pleased to know that you are a happy patient.

Have a great day

Best wishes
--
Nikki Berryman

Nikki Berryman – 13 Jul 16

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?

Laura – 08 Jul 16

Always a pleasure,even after nearly 30 years as a patient of the practice!! – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Ornella – 07 Jul 16

Top drawer – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Brad – 06 Jul 16

Morning Brad

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Best wishes
--
Nikki Berryman

Nikki Berryman – 07 Jul 16

Very positive one – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Anna – 06 Jul 16

Morning Anna

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Best wishes

--
Nikki Berryman

Nikki Berryman – 07 Jul 16

10/10 – How useful are our communications and booking systems?
8/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Nils – 04 Jul 16

Hi Nils

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

Thank you also for the great ratings, I'm so pleased to know that you are a happy patient.

Best wishes
--
Nikki Berryman

Nikki Berryman – 06 Jul 16

Good but the actual hygiene clean was very un pleasant. It felt like they were not used to the equipment and water was spraying everywhere and not running down my neck. I also the salt spray was very salty (felt like they put too much in as it was not ready to go). I have have had better experiences in the past – How would you describe your overall experience?

7/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
4/10 – How did you rate the comfort of your treatment today?

Adam – 04 Jul 16

Morning Adam

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

With regards to your recent hygiene appointment, I am going to have a chat to your hygienist today to ask for their feedback on your visit, and will get back to you via telephone to discuss in more detail.

We have actually used invested about £25'000 on 2 new hygiene chairs which have ben installed fairly recently. The chairs are wonderful, very state of the art, but we have had a few minor teething issues with them as you may expect. The 'salty' taste was in fact the 'airflow' powder that is part of the stain removal process. The airflow system is a great technique to remove stains and to whiten the teeth, but agreed, the taste is a little salty - let me do some research to see if we can come up with an alternative.

I am so sorry to hear that your visit did not live up to your expectations, not our intention at all, we do try our best to ensure that every patient has a 10/10 visit with us. I will call you today to discuss further, but in the meantime I would like to offer you a 2nd follow-up appointment completely free of charge.

Very best wishes
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Nikki Berryman

Nikki Berryman – 05 Jul 16

Excellent – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Kingsley – 01 Jul 16

Morning Kingsley

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the see we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Best wishes
--
Nikki Berryman

Nikki Berryman – 05 Jul 16

excellent – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Paula – 01 Jul 16

Hi Paula

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide for our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a great day.

Best
--
Nikki Berryman

Nikki Berryman – 05 Jul 16

Most satisfactory thank you. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
8/10 – How did you rate the comfort of your treatment today?

Clive – 01 Jul 16

Hi Clive

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

I'm so pleased to know that you are a happy patient.

Have a great weekend.

Best wishes
--
Nikki Berryman

Nikki Berryman – 01 Jul 16

Overall - good, but no one was there to greet me, there was also no paper to read though that is not so important) – How would you describe your overall experience?

9/10 – How useful are our communications and booking systems?
8/10 – How well did we keep to time today?
0/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?

David – 30 Jun 16

Morning David

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

I know that Dr van der Walt has called you himself this morning regarding your feedback. Just to let you know, we will also be putting a sign on reception to let early patients know that we are in a team meeting. If I can be of further assistance, please do not hesitate to give me a call.

Have a great weekend.

Best wishes
--
Nikki Berryman

Nikki Berryman – 01 Jul 16

very good – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Alex Lulli – 30 Jun 16

Hi Alex

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

Thank you also for your kind comments, I will pass these onto the team.

Have a great weekend.
--
Nikki Berryman

Nikki Berryman – 01 Jul 16

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Linda – 30 Jun 16

Hi Linda

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a great weekend.

Nikki Berryman

Nikki Berryman – 01 Jul 16

My treatments at Portmore Dental have always been very good and the staff are always very welcoming and helpful. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?

Alex – 29 Jun 16

Hi Alex

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

Thank you also for your kind comments, I will pass these onto the team.

Have a great weekend.

Best wishes
--
Nikki Berryman

Nikki Berryman – 01 Jul 16

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Alicia – 29 Jun 16

Hi Alicia

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I will pass this onto the team.

Have a wonderful day

Best wishes

--
Nikki Berryman

Nikki Berryman – 29 Jun 16

All things considered - 3 extractions and 2 implants - a really good experience! I had complete confidence in Dr Styger and as a surgeon myself, being on the consumer end for a change, that was very important to me. – How would you describe your overall experience?

9/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Sina – 29 Jun 16

Afternoon Sina

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

Thank you also for your kind comments and wonderful ratings, I will pass this onto the team.

I'm so pleased that you felt confident in the care of Dr Styger, it really does mean a lot to us.

Have a wonderful day

Best wishes
--
Nikki Berryman

Nikki Berryman – 29 Jun 16

Good – How would you describe your overall experience?

8/10 – How useful are our communications and booking systems?
7/10 – How well did we keep to time today?
8/10 – How did you rate your welcome into the practice today?
7/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
7/10 – How did you rate the comfort of your treatment today?

Patrick – 29 Jun 16

Hi Patrick

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

We aim to rate at least 9/10 in all areas of our service - can you let me know what you think we need to do in order for you to rate us at 9 or 10/10. Your input is really important to me and will be taken seriously and acted upon where possible.

Thank you again for your time

Best wishes
--
Nikki Berryman

Nikki Berryman – 29 Jun 16

Very good – How would you describe your overall experience?

8/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?

Michael – 29 Jun 16

Hi Michael

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

Have a wonderful day

Best wishes
--
Nikki Berryman

Nikki Berryman – 29 Jun 16

As always 5 star treatment which is why I have been with the same practice since I was a young girl. John has always reassured me with any concerns I've had and always put me at ease. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Hayley – 29 Jun 16

Hi Hayley

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

Thank you also for your kind comments and wonderful ratings, I will pass this onto the team.

I'm so pleased that you are a happy patient, it means a lot to us all.

Best wishes
--
Nikki Berryman

Nikki Berryman – 29 Jun 16

Couldn't be better. I'm not scared coming to the dentist anymore! Thank you Frances Davies may – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Frances – 29 Jun 16

Afternoon Frances

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

Thank you also for your kind comments and wonderful ratings, I will pass this onto the team.

With regards to music, it is so hard to please everyone and we usually try to stick to something rather mellow and soothing, however I will 100% take on board your comments and we will discuss at our next team meeting which is scheduled for next week.

Thanks again for taking the time to respond, I really do appreciate it.

Very best wishes
--
Nikki Berryman

Nikki Berryman – 29 Jun 16

Useful and informative. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
6/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

John – 29 Jun 16

Afternoon John

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

Thank you also for your kind comments and wonderful ratings, I will pass this onto the team.
May I ask what we would need to do in order for you to rate us 10/10 for our waiting room & environment? I would really appreciate your honest input.

Many thanks

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Nikki Berryman

Nikki Berryman – 29 Jun 16

I am an extremely nervous patient and everything possible was done to put me at ease. Going to the dentist is never going to be an enjoyable experience for me but I was so grateful for the service and attention I received from the moment I got there. Eben did a fantastic job and I have asked reception to give a special thank you to the dental nurse who was so calm and reassuring throughout. I was dreading the appointment and they allayed my fears. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
8/10 – How did you rate the comfort of your treatment today?

Elaine – 29 Jun 16

Hi Elaine

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

Thank you also for your very kind comments and wonderful ratings, I will pass this onto the team. I'm so pleased that you were made to feel comfortable and happy, we try our very best to look after nervous patients.

Have a great day

Best wishes
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Nikki Berryman

Nikki Berryman – 29 Jun 16

I always recommend this practice I have never had any issues. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
5/10 – How did you rate your welcome into the practice today?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

CATHERINE WHEATLEY – 29 Jun 16

Morning Catherine

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

Thank you also for your kind comments and wonderful ratings, I will pass this onto the team.

Regarding the welcome, we do pride ourselves on ensuring our patients have a warm welcome into the practice, what could we have done better? Were you referring to your feelings about the TV or news programmes? We do try to accommodate patient preferences where possible, and most patients have advised they prefer the radio rather than the TV. However, we do have a full range of newspapers daily for patients who wish to catch up on the news. Your opinion is valued and I will bring this up as a point of discussion at our next team meeting.

Have a great day

Best wishes

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Nikki Berryman

Nikki Berryman – 29 Jun 16

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
8/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

martina hunter – 29 Jun 16

Morning Martina

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.
.

Have a great day

Best wishes
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Nikki Berryman

Nikki Berryman – 29 Jun 16

Good – How would you describe your overall experience?

8/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
8/10 – How did you rate your welcome into the practice today?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
7/10 – How did you rate the comfort of your treatment today?

Stephen – 29 Jun 16

Morning Stephen

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

As you know, we run a morning team meeting, every day, to ensure that the day ahead runs smoothly & efficiently for our patients and we are equipped to deal with individual patient needs.

Our clinics start at 8am and we 'huddle' at 7.45am each day - very occasionally we may overrun by a minute or 2, but this is by no means a regular occurrence, the last thing we want is to start our clinics late as this impacts on our whole day.

Our records show that you were seated in the chair at 8.01, I'm sorry if we kept you and it caused you any inconvenience.

Have a great day

Best wishes

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Nikki Berryman

Nikki Berryman – 29 Jun 16

Great !!! – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Martin – 29 Jun 16

Morning Martin

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

Thank you also for your kind comment and wonderful ratings, I will pass this onto the team.

Have a great day

Best wishes
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Nikki Berryman

Nikki Berryman – 29 Jun 16

Excellent in all respects from Mandy's welcome and hospitality to the painless treatment - an inspection only! – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

David – 27 Jun 16

Morning David

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

Thank you also for your kind comments and wonderful ratings, I will pass these onto the team, especially Mandy. I'm so pleased that you are a happy patient.

Have a great day

Best wishes
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Nikki Berryman

Nikki Berryman – 29 Jun 16

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
8/10 – How did you rate the comfort of your treatment today?

Derek – 27 Jun 16

Morning Derek

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

Have a great day

Best wishes
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Nikki Berryman

Nikki Berryman – 29 Jun 16

Good – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
8/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Annemiek – 27 Jun 16

Morning Annemiek

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

Have a great day

Best wishes

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Nikki Berryman

Nikki Berryman – 29 Jun 16

Very good – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Frank – 26 Jun 16

Morning Frank

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

Thank you also for your kind comments and wonderful ratings, I will pass this onto the team.

Have a great day

Best wishes
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Nikki Berryman

Nikki Berryman – 29 Jun 16

Excellent. No wait and excellent service. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Joyce – 24 Jun 16

Morning Joyce

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

Thank you also for your kind comments and wonderful ratings, I will pass this onto the team.

Have a great day

Best wishes
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Nikki Berryman

Nikki Berryman – 29 Jun 16

In for a CT head scan, all explained and carried out quite efficiently. – How would you describe your overall experience?

8/10 – How useful are our communications and booking systems?
5/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Dianne – 23 Jun 16

Hi Diane

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide for our patients.

I'm so sorry you were kept waiting a little longer than anticipated, we really do endeavour to run to time wherever possible. Sometimes it can take a bit longer to process & analysis the scans that's all. Huge apologies that were feeling a bit concerned, not our intention at all.

Thank you also for your kind comments, I will pass this onto the team.

Have a great day.

Best wishes
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Nikki Berryman

Nikki Berryman – 24 Jun 16

Spot on once again. :) – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Natalie – 23 Jun 16

Hi Natalie

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide for our patients.

Thank you also for your kind comments, I will pass this onto the team :)

Have a great day.

Best wishes
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Nikki Berryman

Nikki Berryman – 24 Jun 16

The Response to my initial enquire via email and booking was really quick . Naomi was also very friendly and polite on my arrival, she explained the following steps. Lauren was brilliant and she did a great job. I found the practice really clean and well decorated. The post treatment card in the post is a big +++++ Very good. Thank you all – How would you describe your overall experience?

9/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?

Priscilla – 23 Jun 16

Also, please ignore the 'Diane' - apoligies - typo!!
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Nikki Berryman

Nikki Berryman – 24 Jun 16

Hi Priscilla

Hi Diane

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide for our patients.

Thank you also for your wonderful comments, I will pass this onto the team :)

Regarding our fees, I feel these reflect the standard of dentistry and service that we provide. We do invest a lot of money into the practice and into team training and development which in turn ensures that our patients receive the very best of care. We do offer a monthly payment plan which enables our patients to budget for their routine maintenance such as examinations & visits to the hygienist. The membership plan also provides patients with a 15% discount on any treatment needed, if you would like to join the plan, please give Naomi a call and she will happily organise this for you.

Thank you again for your response and if you require any further help, please do not hesitate to contact me at the practice.

Have a great day.

Best wishes
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Nikki Berryman

Nikki Berryman – 24 Jun 16

Always a good experience😄 – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Diane – 23 Jun 16

Hi Diane

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide for our patients.

Thank you also for your kind comments, I will pass this onto the team :)

Have a great day.

Best wishes

Nikki Berryman

Nikki Berryman – 24 Jun 16

Portmore Dental Office Reviews

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