Portmore Dental Office reviews and feedback - independently hosted by CustomerSure

7/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
8/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?

Morning Iain

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide for our patients.

I note you rated us 7/10 for communications/bookings, what would we need to do in order for you to rate us 10/10 in this area? Your suggestions would be really valuable.

Thanks again for your time

Best wishes

--
Nikki Berryman

Nikki Berryman – 01 Jun 16

Great as usual! – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Mark – 31 May 16

Morning Mark

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

Thanks also for the fantastic ratings, we are so pleased to know that you are a happy patient.

With regards to on-line booking, this is something that we are looking into at the moment, and would hope to have up and running by the end of the year.

Have a great day

Best wishes
--
Nikki Berryman

Nikki Berryman – 01 Jun 16

9/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Andrew – 31 May 16

Morning Andrew

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

Have a great day

Best wishes
--
Nikki Berryman

Nikki Berryman – 01 Jun 16

Despite fairly major work today it was an easy experience - painless & I was well looked after... As I always am at Portmore 😃 – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Jane – 27 May 16

Afternoon Jane

Thank-you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide for our patients.

Thank you also for the fantastic ratings and kind comments, we are so pleased to know that you are a happy patient.

Best wishes
--
Nikki Berryman

Nikki Berryman – 31 May 16

7/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
7/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?

Mat Lown – 27 May 16

Afternoon Mat

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide for our patients.

What would we need to do in order for you to rate us 10/10 in all areas? Your ideas and suggestions are really important to us.

Look forward to hearing from you

Best wishes
--
Nikki Berryman

Nikki Berryman – 31 May 16

Very Good. Mouth very comfortable after numbness wore off. – How would you describe your overall experience?

8/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
8/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
8/10 – How did you rate the comfort of your treatment today?

Derek – 27 May 16

Afternoon Derek

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

So glad to hear that you were comfortable following your treatment.

Out of interest, what would we need to do in order for you to rate us a 10/10 in all areas?

Look forward to hearing from you

Have a wonderful day.

Best wishes
--
Nikki Berryman

Nikki Berryman – 31 May 16

I am completely satisfied. Thank you! – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Alexey – 25 May 16

Hi Alexey

Thank you for taking the time to give us your feedback, it is much appreciated and allows us to improve the service we provide for our patients.

Thank you also for the wonderful ratings, so pleased to know that you are a happy patient.

Best wishes
--
Nikki Berryman

Nikki Berryman – 27 May 16

I would like to thank John and all the staff for making what wasn't a pleasant experience - having teeth removed - a most pleasant experience given the circumstances! The procedure was pain free and fully explained and I could not have wished for better – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Beccy – 25 May 16

Hi Beccy

Thank you for taking the time to give us your feedback, it is much appreciated and allows us to improve the service we provide for our patients.

Thank you also for your wonderful comments, I am so glad to hear that you are a happy patient.

Very best wishes

--
Nikki Berryman

Nikki Berryman – 27 May 16

Goid – How would you describe your overall experience?

9/10 – How useful are our communications and booking systems?
7/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?

Susan Cassell – 24 May 16

Hi Susan

Thank you for taking the time to give us your feedback, it is much appreciated and allows us to improve the service we provide for our patients.

Best wishes
--
Nikki Berryman

Nikki Berryman – 27 May 16

Good – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
5/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Kineeta – 24 May 16

Hi Kineeta

Thank you for taking the time to give us your feedback, it is much appreciated and allows us to improve the service we provide for our patients.

Apologies if we kept you waiting a little for your appointment , sometimes there is a 'knock on' effect to the whole day if the first patients of the session arrive a little late. Please be assured that we try to run to time wherever possible as we appreciate how frustrating it is for patients to be kept waiting. Thank you for your patience.

Best wishes
--
Nikki Berryman

Nikki Berryman – 27 May 16

Excellent in every respect. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Jenny Billen – 24 May 16

Hi Jenny

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, so glad to know that you are a happy patient.

Best wishes
--
Nikki Berryman

Nikki Berryman – 24 May 16

Everybody was kind and helpful – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Gladys – 24 May 16

Hi Gladys

Thank you for taking the time to give us your feedback, it is much appreciated and enables us to improve the service we provide for our patients.

Thank you also for the wonderful ratings, so glad to know that you are a happy patient.

Best wishes
--
Nikki Berryman

Nikki Berryman – 24 May 16

Good – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
5/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Anne-Marie – 24 May 16

Hi Anne-Marie

Thank you for taking the time to give us your feedback, it is much appreciated and allows us to improve the service we provide for our patients.

Apologies if we kept you waiting a little for your appointment yesterday, sometimes there is a 'knock on' effect to the whole day if the first patients of the session arrive a little late. Please be assured that we try to run to time wherever possible as we appreciate how frustrating it is for patients to be kept waiting. Thank you for your patience.

Best wishes

--
Nikki Berryman

Nikki Berryman – 24 May 16

10/10 – How useful are our communications and booking systems?
7/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Vicky – 24 May 16

Hi Vicky

Thank you for taking the time to give us your feedback, it is much appreciated and enables us to improve the service we provide for our patients.

Sorry if we kept you waiting a little for your appointment yesterday, sometimes there is a 'knock on' effect to the whole day if the first patients of the session arrive a little late. We appreciate your patience, and please be assured that we try to run to time wherever possible.

Have a great day

Best wishes
--
Nikki Berryman

Nikki Berryman – 24 May 16

Very good – How would you describe your overall experience?

9/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?

Jane – 24 May 16

Morning Jane

Thank you for taking the time to give us your feedback, it is much appreciated and it allows us to improve the service we provide for our patients.

Thank you also for the great ratings, we are so pleased to know that you are a happy patient.

Have a great day.

Best
--
Nikki Berryman

Nikki Berryman – 24 May 16

Good. – How would you describe your overall experience?

8/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
8/10 – How did you rate your welcome into the practice today?
8/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
8/10 – How did you rate the comfort of your treatment today?

Caroline – 23 May 16

Hi Caroline

Thank you for taking the time to give us your feedback, it is much appreciated and allows us to improve the service we provide for our patients.

Out of interest, what would we need to do from your point of view to rate 10/10 in all areas of our service?

I would be genuinely very interested to hear your thoughts

Very best wishes
--
Nikki Berryman

Nikki Berryman – 24 May 16

I was very happy, but always have been. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
0/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Lesley – 23 May 16

Morning Lesley

Thank you for taking the time to give us your feedback, it is much appreciated and allows us to improve the service we provide for our patients.

Thank you also for the great ratings, we are so pleased to know that you are a happy patient.

best
--
Nikki Berryman

Nikki Berryman – 24 May 16

9/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?

David – 23 May 16

Morning David

Thank you for taking the time to give us your feedback it is much appreciated and allows us to improve the service we provide for our patients.

Thanks also for the great ratings, very pleased to know that you are a happy patient.

Have a great day.

Best
--
Nikki Berryman

Nikki Berryman – 24 May 16

All very friendly and helpful – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Natalie – 22 May 16

Morning Natalie

Thank you for taking the time to give us your feedback, it is much appreciated and allows us to improve the service we provide for our patients.

Thank you also for the great ratings! So pleased to hear that you are a happy patient.

Have a great day

Best
--
Nikki Berryman

Nikki Berryman – 24 May 16

I like coming to the port more clinic, they have been good to me – How would you describe your overall experience?

8/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?

Cliff – 19 May 16

Morning Cliff

Thank you for taking the time to give us your feedback, it helps us to improve the service we provide for our patients.

Thank you also for the great ratings, glad to know that you are a happy patient.

In terms of cost, we do offer a monthly payment plan for £18 p/m, this means that patients can budget for all their routine dental care/maintenance, there is also the added benefit of a 15% discount on all future treatment provided at the practice. Please give Naomi, our Treatment Coordinator, a call and she can give you all the details.

Have a lovely day

Best wishes

--
Nikki Berryman

Nikki Berryman – 24 May 16

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

John – 18 May 16

Afternoon John

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide for our patients.

Thank you also for the wonderful rating! Very glad to hear that you are a happy patient.

Best wishes
--
Nikki Berryman

Nikki Berryman – 18 May 16

10/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Geoffrey – 18 May 16

Afternoon Mr Hayes

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

Glad to note that you are a happy patient.

Best wishes
--
Nikki Berryman

Nikki Berryman – 18 May 16

Very pleasant – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
7/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Mark – 16 May 16

Hi Mark

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

Very glad to note that you are a happy patient.

Have a wonderful day

Best wishes
--
Nikki Berryman

Nikki Berryman – 18 May 16

Hi Mark

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

So glad to hear that you are a happy patient.

Have a great day

Best wishes
--
Nikki Berryman

Nikki Berryman – 16 May 16

Very good but some rooms the air conditioning temperature is too low – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?

Robert – 15 May 16

Morning Robert

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide for our patients.

Regarding the air-conditioning, we try as best we can to regulate the temperature to suit all our patients, if you feel it a little cool when you next visit, please don't hesitate to let the clinician know, we are more than happy to alter it to ensure that you are comfortable.

Have a wonderful day.

Best wishes
--
Nikki Berryman

Nikki Berryman – 16 May 16

Excellent hygienist (Louise?) – How would you describe your overall experience?

7/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Christine – 14 May 16

Morning Christine

Thank you for taking the time to give us your feedback, it is much appreciated and allows us to improve the service we provide for our patients.

Have a great day

Best wishes
--
Nikki Berryman

Nikki Berryman – 16 May 16

9/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?

Sue – 14 May 16

Morning Sue

Thank you for taking the time to give us your feedback, it allows us to improve the service we provide for our patients.

Have a great day
--
Nikki Berryman

Nikki Berryman – 16 May 16

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Hannah – 14 May 16

Morning Hannah

Thank you for taking the time to give us your feedback.

So glad to hear that you are a happy patient.

Have a great day

Best wishes

--
Nikki Berryman

Nikki Berryman – 16 May 16

excellent , trusted, friendly staff – How would you describe your overall experience?

8/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
8/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
8/10 – How did you rate the comfort of your treatment today?

Baki – 13 May 16

Morning Baki

Thank you for taking the time to give us your feedback and for your very kind comments.

Glad to know that you are a happy patient.

Have a great day.

--
Nikki Berryman

Nikki Berryman – 16 May 16

Better dan expected – How would you describe your overall experience?

9/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
7/10 – How did you rate the comfort of your treatment today?

Marie-Jose – 13 May 16

Morning Marie-Jose

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide for our patients.

Glad to hear you are happy with the service.

Have a great day.

Best wishes
--
Nikki Berryman

Nikki Berryman – 13 May 16

6/10 – How useful are our communications and booking systems?
7/10 – How well did we keep to time today?
7/10 – How did you rate your welcome into the practice today?
7/10 – If treatment has been recommended today how well was it explained?
7/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
7/10 – How did you rate the comfort of your treatment today?

Janet – 11 May 16

Hi Janet

Thank you for taking the time to give us your feedback, we really appreciate it as it enables us to improve the service we provide to all our patients.

We try to aim for 10/10 in all areas of our service - what could we have done differently or better to make you rate us 10/10?

Best wishes
--
Nikki Berryman

Nikki Berryman – 11 May 16

Always a relaxing, calm experience. Professional yet friendly, would make even the most nervous of patients feel at ease. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
7/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Carla – 11 May 16

Hi Carla

Thank you for your wonderful feedback. So glad that you are a happy patient!

Best wishes
--
Nikki Berryman

Nikki Berryman – 11 May 16

Always looked after by the Portmore team – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Suzanne Fox – 11 May 16

Hi Suzanne

I meant 'Suzanne' not Carla!!!! Sorry!
--
Nikki Berryman

Nikki Berryman – 11 May 16

Hi Carla

Thank you for taking the time to give us your feedback, it is very much appreciated.
So glad that you are a happy patient!

Have a great day

Best wishes
--
Nikki Berryman

Nikki Berryman – 11 May 16

All staff were extremely helpful, supportive and professional. My treatment has been excellent. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Ellis – 10 May 16

Morning Ellis

Thank you for taking the time to give us your feedback, it is much appreciated.

So glad to know that you are happy with your treatment.

Have a great day.

--
Nikki Berryman

Nikki Berryman – 11 May 16

Even though going to the dentist is one of my least favourite necessities, at Portmore all of the staff are very calm, friendly and welcoming. They make the whole experience a bit more bearable and I truly appreciate this. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
8/10 – How did you rate the comfort of your treatment today?

Elaine – 10 May 16

Morning Elaine

Thank you for taking the time to give us your feedback, we really appreciate it.

So glad to hear that you are happy with the service at the practice, thank you for your lovely comments

Have a great day
--
Nikki Berryman

Nikki Berryman – 11 May 16

10/10 – How useful are our communications and booking systems?
5/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
8/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Katie – 10 May 16

Hi Katie

Thank you for taking the time to give us your feedback, we really appreciate it.

Apologies for keeping you waiting yesterday, sometimes if previous patients turn up a couple of mins late it can have a 'knock on' effect on our whole session. We try our best to run to time wherever possible as we understand it can be frustrating for patients to be kept waiting, especially if they have to go back to work.

Look forward to seeing you at your next visit.

Best wishes
--
Nikki Berryman

Nikki Berryman – 10 May 16

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
7/10 – How did you rate your welcome into the practice today?
8/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Rebekah – 09 May 16

Hi Rebekah

Thank you for taking the time to give us your feedback, it is much appreciated.

Out of interest, what did we need to do to make the 'welcome' rating 10/10?

Thanks again
--
Nikki Berryman

Nikki Berryman – 10 May 16

Everything went well. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

John – 09 May 16

Morning John

Thank you for taking the time to give us your feedback, it is much appreciated. So pleased to know that you are a happy patient.

Have a great day

Very best
--
Nikki Berryman

Nikki Berryman – 10 May 16

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Jane – 09 May 16

Morning Jane

Thank you for taking the time to give us your feedback, it is very much appreciated.

So glad to know that you are a happy patient.

Very best wishes
--
Nikki Berryman

Nikki Berryman – 10 May 16

Hi Jane

Thank you for taking the time to give us your feedback, it really does help us to improve the service we provide to our patients. We are so glad that you are a happy patient.

Best wishes
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Nikki Berryman

Nikki Berryman – 09 May 16

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Yvonne – 06 May 16

Morning Yvonne

Thank you for taking the time to give us your feedback, thank you also for the wonderful rating. Glad to know that you are a happy patient.

Very best
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Nikki Berryman

Nikki Berryman – 09 May 16

Good – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
8/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Neena – 06 May 16

Morning Neena

Thank you for taking the time to give us your feedback, thank you also for the wonderful rating. Glad to know that you are a happy patient.
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Nikki Berryman

Nikki Berryman – 09 May 16

Very good – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
7/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Peter Noyes – 06 May 16

Morning Peter

Thank you for taking the time to give us your feedback, thank you also for the wonderful rating. Glad to know that you are a happy patient.
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Nikki Berryman

Nikki Berryman – 09 May 16

Pleasant and professional as always. – How would you describe your overall experience?

8/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
8/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Chris Bradley – 05 May 16

Very good, friendly and all explained well by John – How would you describe your overall experience?

9/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?

Diane – 04 May 16

Hi Diane

Thank you for taking the time to give us such great feedback, so pleased that you are a happy patient.

Have a great day.

Very best wishes

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Nikki Berryman

Nikki Berryman – 05 May 16

excellent – How would you describe your overall experience?

8/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
8/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Clive – 04 May 16

Hi Clive

Thank you for taking the time to give us such wonderful feedback.

Have a great day

Very best wishes
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Nikki Berryman

Nikki Berryman – 05 May 16

Excellent – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Frances Davies – 04 May 16

Hi Frances

Thank you for taking the time to give us such lovely feedback, so pleased that you are a happy patient.

We will look into changing the music up a bit :)

Have a great day

Very best wishes

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Nikki Berryman

Nikki Berryman – 05 May 16

Excellent as usual – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Pauline – 04 May 16

Morning Pauline

Thank you for the wonderful feedback. So glad that you are a happy patient.

Have a great day.

Very best wishes
--
Nikki Berryman

Nikki Berryman – 04 May 16

Good – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Gladys – 04 May 16

Hi Gladys

Thank you for taking the time to give us your feedback - much appreciated.

Very pleased to know that you are a happy patient.

Have a great day

Very best
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Nikki Berryman

Nikki Berryman – 04 May 16

Hate the hygienist, but it's nothing personal!! A necessary evil, and Dale is excellent!! Always nice when the dentist says that all is well. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
7/10 – How did you rate the comfort of your treatment today?

Judith – 29 Apr 16

Hi Judith

Thank you for taking the time to complete our survey, it really does enable us to improve our service to our patients.

Thank-you also for you lovely comment about Dayle, he's a great Therapist, so conscientious and a great addition to our team.

Have a wonderful day.

Very best wishes

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Nikki Berryman

Nikki Berryman – 29 Apr 16

very good, a competent and freindley practice and staff – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Marilyn – 29 Apr 16

Hi Marilyn

Thank you so much for taking the time to complete our survey, it helps us to improve our service to our patients.

Thank you also for the wonderful feedback, so glad you are a happy patient.

We will make sure we get some sugar free mints again!

Have a great day

Very best wishes
--
Nikki Berryman

Nikki Berryman – 29 Apr 16

As good as going to the dentist can be – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
8/10 – How did you rate the comfort of your treatment today?

Ron – 28 Apr 16

Morning Ron

Thank you for taking the time to complete our survey. It helps us to improve the service to our patients. It's wonderful to read your great feedback, we are so pleased that you are a happy patient.

Have a great day

Very best
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Nikki Berryman

Nikki Berryman – 29 Apr 16

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