Portmore Dental Office Reviews
Based on 3847 reviews and 3847 ratings our customers rate us 9.7/10.
Couldn't be better. I'm not scared coming to the dentist anymore! Thank you Frances Davies may – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
Frances – 29 Jun 16

Afternoon Frances
Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.
Thank you also for your kind comments and wonderful ratings, I will pass this onto the team.
With regards to music, it is so hard to please everyone and we usually try to stick to something rather mellow and soothing, however I will 100% take on board your comments and we will discuss at our next team meeting which is scheduled for next week.
Thanks again for taking the time to respond, I really do appreciate it.
Very best wishes
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Nikki Berryman
Nikki Berryman –
Useful and informative. – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 6/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
John – 29 Jun 16

Afternoon John
Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.
Thank you also for your kind comments and wonderful ratings, I will pass this onto the team.
May I ask what we would need to do in order for you to rate us 10/10 for our waiting room & environment? I would really appreciate your honest input.
Many thanks
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Nikki Berryman
Nikki Berryman –
I am an extremely nervous patient and everything possible was done to put me at ease. Going to the dentist is never going to be an enjoyable experience for me but I was so grateful for the service and attention I received from the moment I got there. Eben did a fantastic job and I have asked reception to give a special thank you to the dental nurse who was so calm and reassuring throughout. I was dreading the appointment and they allayed my fears. – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 8/10 – How did you rate the comfort of your treatment today?
Elaine – 29 Jun 16

Hi Elaine
Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.
Thank you also for your very kind comments and wonderful ratings, I will pass this onto the team. I'm so pleased that you were made to feel comfortable and happy, we try our very best to look after nervous patients.
Have a great day
Best wishes
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Nikki Berryman
Nikki Berryman –
I always recommend this practice I have never had any issues. – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 5/10 – How did you rate your welcome into the practice today?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
CATHERINE WHEATLEY – 29 Jun 16

Morning Catherine
Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.
Thank you also for your kind comments and wonderful ratings, I will pass this onto the team.
Regarding the welcome, we do pride ourselves on ensuring our patients have a warm welcome into the practice, what could we have done better? Were you referring to your feelings about the TV or news programmes? We do try to accommodate patient preferences where possible, and most patients have advised they prefer the radio rather than the TV. However, we do have a full range of newspapers daily for patients who wish to catch up on the news. Your opinion is valued and I will bring this up as a point of discussion at our next team meeting.
Have a great day
Best wishes
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Nikki Berryman
Nikki Berryman –
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 8/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
martina hunter – 29 Jun 16

Morning Martina
Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.
.
Have a great day
Best wishes
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Nikki Berryman
Nikki Berryman –
Good – How would you describe your overall experience?
- 8/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 8/10 – How did you rate your welcome into the practice today?
- 8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 7/10 – How did you rate the comfort of your treatment today?
Stephen – 29 Jun 16

Morning Stephen
Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.
As you know, we run a morning team meeting, every day, to ensure that the day ahead runs smoothly & efficiently for our patients and we are equipped to deal with individual patient needs.
Our clinics start at 8am and we 'huddle' at 7.45am each day - very occasionally we may overrun by a minute or 2, but this is by no means a regular occurrence, the last thing we want is to start our clinics late as this impacts on our whole day.
Our records show that you were seated in the chair at 8.01, I'm sorry if we kept you and it caused you any inconvenience.
Have a great day
Best wishes
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Nikki Berryman
Nikki Berryman –
Great !!! – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
Martin – 29 Jun 16

Morning Martin
Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.
Thank you also for your kind comment and wonderful ratings, I will pass this onto the team.
Have a great day
Best wishes
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Nikki Berryman
Nikki Berryman –
Excellent in all respects from Mandy's welcome and hospitality to the painless treatment - an inspection only! – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
David – 27 Jun 16

Morning David
Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.
Thank you also for your kind comments and wonderful ratings, I will pass these onto the team, especially Mandy. I'm so pleased that you are a happy patient.
Have a great day
Best wishes
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Nikki Berryman
Nikki Berryman –
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 8/10 – How did you rate the comfort of your treatment today?
Derek – 27 Jun 16

Morning Derek
Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.
Have a great day
Best wishes
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Nikki Berryman
Nikki Berryman –
Good – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 8/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
Annemiek – 27 Jun 16

Morning Annemiek
Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.
Have a great day
Best wishes
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Nikki Berryman
Nikki Berryman –
Very good – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 9/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
Frank – 26 Jun 16

Morning Frank
Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.
Thank you also for your kind comments and wonderful ratings, I will pass this onto the team.
Have a great day
Best wishes
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Nikki Berryman
Nikki Berryman –
Excellent. No wait and excellent service. – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
Joyce – 24 Jun 16

Morning Joyce
Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.
Thank you also for your kind comments and wonderful ratings, I will pass this onto the team.
Have a great day
Best wishes
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Nikki Berryman
Nikki Berryman –
In for a CT head scan, all explained and carried out quite efficiently. – How would you describe your overall experience?
- 8/10 – How useful are our communications and booking systems?
- 5/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 9/10 – If treatment has been recommended today how well was it explained?
- 9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
Dianne – 23 Jun 16

Hi Diane
Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide for our patients.
I'm so sorry you were kept waiting a little longer than anticipated, we really do endeavour to run to time wherever possible. Sometimes it can take a bit longer to process & analysis the scans that's all. Huge apologies that were feeling a bit concerned, not our intention at all.
Thank you also for your kind comments, I will pass this onto the team.
Have a great day.
Best wishes
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Nikki Berryman
Nikki Berryman –
Spot on once again. :) – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
Natalie – 23 Jun 16

Hi Natalie
Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide for our patients.
Thank you also for your kind comments, I will pass this onto the team :)
Have a great day.
Best wishes
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Nikki Berryman
Nikki Berryman –
The Response to my initial enquire via email and booking was really quick . Naomi was also very friendly and polite on my arrival, she explained the following steps. Lauren was brilliant and she did a great job. I found the practice really clean and well decorated. The post treatment card in the post is a big +++++ Very good. Thank you all – How would you describe your overall experience?
- 9/10 – How useful are our communications and booking systems?
- 9/10 – How well did we keep to time today?
- 9/10 – How did you rate your welcome into the practice today?
- 9/10 – If treatment has been recommended today how well was it explained?
- 9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 9/10 – How did you rate the comfort of your treatment today?
Priscilla – 23 Jun 16

Also, please ignore the 'Diane' - apoligies - typo!!
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Nikki Berryman
Nikki Berryman –

Hi Priscilla
Hi Diane
Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide for our patients.
Thank you also for your wonderful comments, I will pass this onto the team :)
Regarding our fees, I feel these reflect the standard of dentistry and service that we provide. We do invest a lot of money into the practice and into team training and development which in turn ensures that our patients receive the very best of care. We do offer a monthly payment plan which enables our patients to budget for their routine maintenance such as examinations & visits to the hygienist. The membership plan also provides patients with a 15% discount on any treatment needed, if you would like to join the plan, please give Naomi a call and she will happily organise this for you.
Thank you again for your response and if you require any further help, please do not hesitate to contact me at the practice.
Have a great day.
Best wishes
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Nikki Berryman
Nikki Berryman –
Always a good experience😄 – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 9/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
Diane – 23 Jun 16

Hi Diane
Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide for our patients.
Thank you also for your kind comments, I will pass this onto the team :)
Have a great day.
Best wishes
Nikki Berryman
Nikki Berryman –
Excellent as always – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
Doug – 22 Jun 16

Hi Doug
Thank you for taking the time to give us your feedback, it is much appreciated as it enables us to improve the service we provide for our patients.
Thanks also for the kind comments, I'm so pleased to hear that you are a happy patient.
Have a great day.
Best wishes
--
Nikki Berryman
Nikki Berryman –
excellent – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
Roger – 22 Jun 16

Hi Roger
Thank you for taking the time to give us your feedback, it is much appreciated as it enables us to improve the service we provide for our patients.
Thanks also for the kind comments, I'm so pleased to hear that you are a happy patient.
Have a great day.
Best wishes
--
Nikki Berryman
Nikki Berryman –
Excellent as usual – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 9/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
Michael – 22 Jun 16

Hi Michael
Thank you for taking the time to give us your feedback, it is much appreciated as it enables us to improve the service we provide for our patients.
Thanks also for the kind comments, I'm so pleased to hear that you are a happy patient.
Have a great day.
Best wishes
--
Nikki Berryman
Nikki Berryman –
Great as always – How would you describe your overall experience?
- 8/10 – How useful are our communications and booking systems?
- 8/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 9/10 – If treatment has been recommended today how well was it explained?
- 9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 9/10 – How did you rate the comfort of your treatment today?
Quentin – 17 Jun 16

Hi Quentin
Thank you for taking the time to give us your feedback, it is much appreciated as it enables us to improve the service we provide for our patients.
Thanks also for the kind comments, I'm so pleased to hear that you are a happy patient.
Have a great day.
Best wishes
--
Nikki Berryman
Nikki Berryman –
Calm and as pleasant as going to the dentist can be!!! – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
Marjorie S. – 16 Jun 16

Hi Marjorie
Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide for our patients.
Have a wonderful weekend
Best wishes
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Nikki Berryman
Nikki Berryman –
Excellent experience, calming enviroment, very welcoming and pleasant staff, and also understanding to my extreme nervous reaction to the dental chair. Considering that I have not visited a dental practice for over 10years due to my reaction. – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
Carmelo Cimino – 16 Jun 16

Hi Carmelo
Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide for our patients.
Thank you also for you really wonderful comments, I will pass this on to the team. I'm so pleased to know that you are a happy patient.
Have a wonderful weekend
Best wishes
--
Nikki Berryman
Nikki Berryman –
Very good – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
Gary – 16 Jun 16

Hi Gary
Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide for our patients.
Have a wonderful weekend
Best wishes
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Nikki Berryman
Nikki Berryman –
- 8/10 – How useful are our communications and booking systems?
- 9/10 – How well did we keep to time today?
- 9/10 – How did you rate your welcome into the practice today?
- 8/10 – If treatment has been recommended today how well was it explained?
- 8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 9/10 – How did you rate the comfort of your treatment today?
Corinne – 15 Jun 16

Hi Corrine
Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide for our patients.
Have a wonderful weekend
Best wishes
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Nikki Berryman
Nikki Berryman –
I continually have a pleasant experience with my visits twice a year and leave feeling confident in the care I have been given. – How would you describe your overall experience?
- 8/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 8/10 – How did you rate the comfort of your treatment today?
Patti – 15 Jun 16

Hi Patti
Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide for our patients.
Thank you also for you really kind comments, I'm so pleased to know that you are a happy patient.
Have a wonderful weekend
Best wishes
--
Nikki Berryman
Nikki Berryman –
excellent as always – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 9/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
simon hunt – 15 Jun 16

Hi Simon
Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.
Thank you also for the wonderful comments, I'm so pleased to know that you are a happy patient.
Have a great day.
Best wishes
--
Nikki Berryman
Nikki Berryman –
Great – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 8/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
Etienne – 13 Jun 16

Hi Etienne
Thank you for taking the time to give us your feedback, it is much appreciated and enables us to improve the service we provide for our patients.
Thank you also for the great ratings - I'm so glad to know that you are a happy patient.
Have a great day.
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Nikki Berryman
Nikki Berryman –
Fantastic if you can say that about the dentist. Dale is very good at his job and very caring. – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
Dominic – 10 Jun 16

Morning Dominic
Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide to our patients.
As you know we have air-conditioning units in every treatment room, it is always difficult to maintain a temperature to suit everyone. Please feel free to ask your clinician to alter the temperature at your next appointment if you wish, it is no bother at all, we want to make sure you feel comfortable.
Thank you for your lovely comments about Dayle, yes, he is a super Therapist, a really great addition to our team - I will pass this feedback onto him.
Have a great day
Best wishes
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Nikki Berryman
Nikki Berryman –
Good! – How would you describe your overall experience?
- 9/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 8/10 – How did you rate your welcome into the practice today?
- 8/10 – If treatment has been recommended today how well was it explained?
- 8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 8/10 – How did you rate the comfort of your treatment today?
Caroline – 09 Jun 16

Hi Caroline
Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide to our patients.
May I ask what we would need to improve on in order for you to rate us 10/10 in all areas? I would be genuinely very interested to hear your suggestions.
Best wishes
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Nikki Berryman
Nikki Berryman –
Satisfactory – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
John – 09 Jun 16

Morning John
Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide to our patients.
Very best wishes
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Nikki Berryman
Nikki Berryman –
fine – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
Joan – 09 Jun 16

Morning Joan
Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide to our patients.
Thank you also for the wonderful ratings! I'm so glad to know that you are a happy patient.
Best wishes
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Nikki Berryman
Nikki Berryman –
Brilliant lovely staff – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
Rachel – 09 Jun 16

Hi Rachel
Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide to our patients.
Thanks also for the wonderful comments! So glad to know that you are a happy patient.
Best wishes
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Nikki Berryman
Nikki Berryman –
First class,as always – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
Geoff – 07 Jun 16

Morning Geoff
Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide to our patients.
Thank you for the wonderful ratings! So glad to know that you are a happy patient.
Best wishes
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Nikki Berryman
Nikki Berryman –
Very good – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
Kathryn – 06 Jun 16

Hi Kathryn
Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide to our patients.
Thank you for the wonderful ratings, so glad to know that you are a happy patient.
Best wishes
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Nikki Berryman
Nikki Berryman –
Excellent – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 8/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
Gerald – 06 Jun 16

Morning Gerald
Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide to our patients.
Thank you for your kind comment, glad to know that you are a happy patient.
Best wishes
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Nikki Berryman
Nikki Berryman –
Very relaxed – How would you describe your overall experience?
- 8/10 – How useful are our communications and booking systems?
- 8/10 – How well did we keep to time today?
- 8/10 – How did you rate your welcome into the practice today?
- 8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 9/10 – How did you rate the comfort of your treatment today?
Leslie – 06 Jun 16

Hi Lesley
Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide to our patients.
Glad to hear that you are a happy patient.
Best wishes
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Nikki Berryman
Nikki Berryman –
A Good job carried out – How would you describe your overall experience?
- 9/10 – How useful are our communications and booking systems?
- 9/10 – How well did we keep to time today?
- 9/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 9/10 – How did you rate the comfort of your treatment today?
James – 04 Jun 16

Hi James
Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.
I am very pleased to know that you are a happy patient :)
Have a great day
--
Nikki Berryman
Nikki Berryman –
Brilliant – How would you describe your overall experience?
- 9/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
Dave – 03 Jun 16

Afternoon Dave
Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.
Thank you also for your kind comments, I'm so pleased to know that you are a happy patient.
Very best wishes
--
Nikki Berryman
Nikki Berryman –
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
Alvin – 01 Jun 16

Afternoon Alvin
Thank you for the great feedback on our services, very happy to know that you are a happy patient.
Very best wishes
--
Nikki Berryman
Nikki Berryman –
Although the hygienist was fairly good she was clearly a temp/stand in? I was not made aware of this. During the (non manual) scaling process there was too much in my mouth. Another nurse was moving the suction around and the hygienist seemed to be haphazard. I was uncomfortable but it didn't hurt. I much prefer my usual hygienist. – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 6/10 – How did you rate the comfort of your treatment today?
Valerie – 01 Jun 16

Morning Valerie
Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide for our patients.
The hygienist that you saw was indeed a locum, however we have used her on other occasions such as holiday cover etc, and we usually have great feedback. Your Therapist, Gemma has since left the practice, but we still have Lois working with us who you have seen before. I do take your concerns seriously and would like to offer a free of charge follow-up visit with Lois, just to ensure that you are a) happy with the treatment we provide and b) see a familiar face, someone you already feel comfortable and confident with.
I will give you a call shortly to get this booked in the diary.
I do hope this helps
Very best wishes
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Nikki Berryman
Nikki Berryman –
- 7/10 – How useful are our communications and booking systems?
- 9/10 – How well did we keep to time today?
- 9/10 – How did you rate your welcome into the practice today?
- 8/10 – If treatment has been recommended today how well was it explained?
- 9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 9/10 – How did you rate the comfort of your treatment today?
Iain – 31 May 16

Morning Iain
Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide for our patients.
I note you rated us 7/10 for communications/bookings, what would we need to do in order for you to rate us 10/10 in this area? Your suggestions would be really valuable.
Thanks again for your time
Best wishes
--
Nikki Berryman
Nikki Berryman –
Great as usual! – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
Mark – 31 May 16

Morning Mark
Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.
Thanks also for the fantastic ratings, we are so pleased to know that you are a happy patient.
With regards to on-line booking, this is something that we are looking into at the moment, and would hope to have up and running by the end of the year.
Have a great day
Best wishes
--
Nikki Berryman
Nikki Berryman –
- 9/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 9/10 – How did you rate your welcome into the practice today?
- 9/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
Andrew – 31 May 16

Morning Andrew
Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.
Have a great day
Best wishes
--
Nikki Berryman
Nikki Berryman –
Despite fairly major work today it was an easy experience - painless & I was well looked after... As I always am at Portmore 😃 – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
Jane – 27 May 16

Afternoon Jane
Thank-you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide for our patients.
Thank you also for the fantastic ratings and kind comments, we are so pleased to know that you are a happy patient.
Best wishes
--
Nikki Berryman
Nikki Berryman –
- 7/10 – How useful are our communications and booking systems?
- 9/10 – How well did we keep to time today?
- 9/10 – How did you rate your welcome into the practice today?
- 7/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 9/10 – How did you rate the comfort of your treatment today?
Mat Lown – 27 May 16

Afternoon Mat
Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide for our patients.
What would we need to do in order for you to rate us 10/10 in all areas? Your ideas and suggestions are really important to us.
Look forward to hearing from you
Best wishes
--
Nikki Berryman
Nikki Berryman –
Very Good. Mouth very comfortable after numbness wore off. – How would you describe your overall experience?
- 8/10 – How useful are our communications and booking systems?
- 9/10 – How well did we keep to time today?
- 9/10 – How did you rate your welcome into the practice today?
- 8/10 – If treatment has been recommended today how well was it explained?
- 8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 8/10 – How did you rate the comfort of your treatment today?
Derek – 27 May 16

Afternoon Derek
Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.
So glad to hear that you were comfortable following your treatment.
Out of interest, what would we need to do in order for you to rate us a 10/10 in all areas?
Look forward to hearing from you
Have a wonderful day.
Best wishes
--
Nikki Berryman
Nikki Berryman –
I am completely satisfied. Thank you! – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
Alexey – 25 May 16

Hi Alexey
Thank you for taking the time to give us your feedback, it is much appreciated and allows us to improve the service we provide for our patients.
Thank you also for the wonderful ratings, so pleased to know that you are a happy patient.
Best wishes
--
Nikki Berryman
Nikki Berryman –
I would like to thank John and all the staff for making what wasn't a pleasant experience - having teeth removed - a most pleasant experience given the circumstances! The procedure was pain free and fully explained and I could not have wished for better – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
Beccy – 25 May 16

Hi Beccy
Thank you for taking the time to give us your feedback, it is much appreciated and allows us to improve the service we provide for our patients.
Thank you also for your wonderful comments, I am so glad to hear that you are a happy patient.
Very best wishes
--
Nikki Berryman
Nikki Berryman –
Goid – How would you describe your overall experience?
- 9/10 – How useful are our communications and booking systems?
- 7/10 – How well did we keep to time today?
- 9/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 9/10 – How did you rate the comfort of your treatment today?
Susan Cassell – 24 May 16

Hi Susan
Thank you for taking the time to give us your feedback, it is much appreciated and allows us to improve the service we provide for our patients.
Best wishes
--
Nikki Berryman
Nikki Berryman –
Good – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 5/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
Kineeta – 24 May 16

Hi Kineeta
Thank you for taking the time to give us your feedback, it is much appreciated and allows us to improve the service we provide for our patients.
Apologies if we kept you waiting a little for your appointment , sometimes there is a 'knock on' effect to the whole day if the first patients of the session arrive a little late. Please be assured that we try to run to time wherever possible as we appreciate how frustrating it is for patients to be kept waiting. Thank you for your patience.
Best wishes
--
Nikki Berryman
Nikki Berryman –
Trustworthy Reviews
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