Portmore Dental Office Reviews

Based on 3847 reviews and 3847 ratings our customers rate us 9.7/10.

Couldn't be better. I'm not scared coming to the dentist anymore! Thank you Frances Davies may – How would you describe your overall experience?

  • 10/10 – How useful are our communications and booking systems?
  • 10/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 10/10 – If treatment has been recommended today how well was it explained?
  • 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?

29 Jun 16

Person’s avatar

Afternoon Frances

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

Thank you also for your kind comments and wonderful ratings, I will pass this onto the team.

With regards to music, it is so hard to please everyone and we usually try to stick to something rather mellow and soothing, however I will 100% take on board your comments and we will discuss at our next team meeting which is scheduled for next week.

Thanks again for taking the time to respond, I really do appreciate it.

Very best wishes
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Nikki Berryman

Nikki Berryman –

Useful and informative. – How would you describe your overall experience?

  • 10/10 – How useful are our communications and booking systems?
  • 10/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 10/10 – If treatment has been recommended today how well was it explained?
  • 6/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?

29 Jun 16

Person’s avatar

Afternoon John

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

Thank you also for your kind comments and wonderful ratings, I will pass this onto the team.
May I ask what we would need to do in order for you to rate us 10/10 for our waiting room & environment? I would really appreciate your honest input.

Many thanks

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Nikki Berryman

Nikki Berryman –

I am an extremely nervous patient and everything possible was done to put me at ease. Going to the dentist is never going to be an enjoyable experience for me but I was so grateful for the service and attention I received from the moment I got there. Eben did a fantastic job and I have asked reception to give a special thank you to the dental nurse who was so calm and reassuring throughout. I was dreading the appointment and they allayed my fears. – How would you describe your overall experience?

  • 10/10 – How useful are our communications and booking systems?
  • 10/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 8/10 – How did you rate the comfort of your treatment today?

29 Jun 16

Person’s avatar

Hi Elaine

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

Thank you also for your very kind comments and wonderful ratings, I will pass this onto the team. I'm so pleased that you were made to feel comfortable and happy, we try our very best to look after nervous patients.

Have a great day

Best wishes
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Nikki Berryman

Nikki Berryman –

I always recommend this practice I have never had any issues. – How would you describe your overall experience?

  • 10/10 – How useful are our communications and booking systems?
  • 10/10 – How well did we keep to time today?
  • 5/10 – How did you rate your welcome into the practice today?
  • 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?

29 Jun 16

Person’s avatar

Morning Catherine

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

Thank you also for your kind comments and wonderful ratings, I will pass this onto the team.

Regarding the welcome, we do pride ourselves on ensuring our patients have a warm welcome into the practice, what could we have done better? Were you referring to your feelings about the TV or news programmes? We do try to accommodate patient preferences where possible, and most patients have advised they prefer the radio rather than the TV. However, we do have a full range of newspapers daily for patients who wish to catch up on the news. Your opinion is valued and I will bring this up as a point of discussion at our next team meeting.

Have a great day

Best wishes

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Nikki Berryman

Nikki Berryman –

  • 10/10 – How useful are our communications and booking systems?
  • 10/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 8/10 – If treatment has been recommended today how well was it explained?
  • 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?

29 Jun 16

Person’s avatar

Morning Martina

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.
.

Have a great day

Best wishes
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Nikki Berryman

Nikki Berryman –

Good – How would you describe your overall experience?

  • 8/10 – How useful are our communications and booking systems?
  • 10/10 – How well did we keep to time today?
  • 8/10 – How did you rate your welcome into the practice today?
  • 8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 7/10 – How did you rate the comfort of your treatment today?

29 Jun 16

Person’s avatar

Morning Stephen

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

As you know, we run a morning team meeting, every day, to ensure that the day ahead runs smoothly & efficiently for our patients and we are equipped to deal with individual patient needs.

Our clinics start at 8am and we 'huddle' at 7.45am each day - very occasionally we may overrun by a minute or 2, but this is by no means a regular occurrence, the last thing we want is to start our clinics late as this impacts on our whole day.

Our records show that you were seated in the chair at 8.01, I'm sorry if we kept you and it caused you any inconvenience.

Have a great day

Best wishes

--
Nikki Berryman

Nikki Berryman –

Great !!! – How would you describe your overall experience?

  • 10/10 – How useful are our communications and booking systems?
  • 10/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?

29 Jun 16

Person’s avatar

Morning Martin

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

Thank you also for your kind comment and wonderful ratings, I will pass this onto the team.

Have a great day

Best wishes
--
Nikki Berryman

Nikki Berryman –

Excellent in all respects from Mandy's welcome and hospitality to the painless treatment - an inspection only! – How would you describe your overall experience?

  • 10/10 – How useful are our communications and booking systems?
  • 10/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 10/10 – If treatment has been recommended today how well was it explained?
  • 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?

27 Jun 16

Person’s avatar

Morning David

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

Thank you also for your kind comments and wonderful ratings, I will pass these onto the team, especially Mandy. I'm so pleased that you are a happy patient.

Have a great day

Best wishes
--

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Nikki Berryman

Nikki Berryman –

  • 10/10 – How useful are our communications and booking systems?
  • 10/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 10/10 – If treatment has been recommended today how well was it explained?
  • 8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 8/10 – How did you rate the comfort of your treatment today?

27 Jun 16

Person’s avatar

Morning Derek

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

Have a great day

Best wishes
--
--
Nikki Berryman

Nikki Berryman –

Good – How would you describe your overall experience?

  • 10/10 – How useful are our communications and booking systems?
  • 8/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 10/10 – If treatment has been recommended today how well was it explained?
  • 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?

27 Jun 16

Person’s avatar

Morning Annemiek

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

Have a great day

Best wishes

--
Nikki Berryman

Nikki Berryman –

Very good – How would you describe your overall experience?

  • 10/10 – How useful are our communications and booking systems?
  • 9/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 10/10 – If treatment has been recommended today how well was it explained?
  • 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?

26 Jun 16

Person’s avatar

Morning Frank

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

Thank you also for your kind comments and wonderful ratings, I will pass this onto the team.

Have a great day

Best wishes
--

--
Nikki Berryman

Nikki Berryman –

Excellent. No wait and excellent service. – How would you describe your overall experience?

  • 10/10 – How useful are our communications and booking systems?
  • 10/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?

24 Jun 16

Person’s avatar

Morning Joyce

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

Thank you also for your kind comments and wonderful ratings, I will pass this onto the team.

Have a great day

Best wishes
--
Nikki Berryman

Nikki Berryman –

In for a CT head scan, all explained and carried out quite efficiently. – How would you describe your overall experience?

  • 8/10 – How useful are our communications and booking systems?
  • 5/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 9/10 – If treatment has been recommended today how well was it explained?
  • 9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?

23 Jun 16

Person’s avatar

Hi Diane

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide for our patients.

I'm so sorry you were kept waiting a little longer than anticipated, we really do endeavour to run to time wherever possible. Sometimes it can take a bit longer to process & analysis the scans that's all. Huge apologies that were feeling a bit concerned, not our intention at all.

Thank you also for your kind comments, I will pass this onto the team.

Have a great day.

Best wishes
--
Nikki Berryman

Nikki Berryman –

Spot on once again. :) – How would you describe your overall experience?

  • 10/10 – How useful are our communications and booking systems?
  • 10/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 10/10 – If treatment has been recommended today how well was it explained?
  • 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?

23 Jun 16

Person’s avatar

Hi Natalie

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide for our patients.

Thank you also for your kind comments, I will pass this onto the team :)

Have a great day.

Best wishes
--
Nikki Berryman

Nikki Berryman –

The Response to my initial enquire via email and booking was really quick . Naomi was also very friendly and polite on my arrival, she explained the following steps. Lauren was brilliant and she did a great job. I found the practice really clean and well decorated. The post treatment card in the post is a big +++++ Very good. Thank you all – How would you describe your overall experience?

  • 9/10 – How useful are our communications and booking systems?
  • 9/10 – How well did we keep to time today?
  • 9/10 – How did you rate your welcome into the practice today?
  • 9/10 – If treatment has been recommended today how well was it explained?
  • 9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 9/10 – How did you rate the comfort of your treatment today?

23 Jun 16

Person’s avatar

Also, please ignore the 'Diane' - apoligies - typo!!
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Nikki Berryman

Nikki Berryman –

Person’s avatar

Hi Priscilla

Hi Diane

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide for our patients.

Thank you also for your wonderful comments, I will pass this onto the team :)

Regarding our fees, I feel these reflect the standard of dentistry and service that we provide. We do invest a lot of money into the practice and into team training and development which in turn ensures that our patients receive the very best of care. We do offer a monthly payment plan which enables our patients to budget for their routine maintenance such as examinations & visits to the hygienist. The membership plan also provides patients with a 15% discount on any treatment needed, if you would like to join the plan, please give Naomi a call and she will happily organise this for you.

Thank you again for your response and if you require any further help, please do not hesitate to contact me at the practice.

Have a great day.

Best wishes
--
Nikki Berryman

Nikki Berryman –

Always a good experience😄 – How would you describe your overall experience?

  • 10/10 – How useful are our communications and booking systems?
  • 9/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 10/10 – If treatment has been recommended today how well was it explained?
  • 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?

23 Jun 16

Person’s avatar

Hi Diane

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide for our patients.

Thank you also for your kind comments, I will pass this onto the team :)

Have a great day.

Best wishes

Nikki Berryman

Nikki Berryman –

Excellent as always – How would you describe your overall experience?

  • 10/10 – How useful are our communications and booking systems?
  • 10/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 10/10 – If treatment has been recommended today how well was it explained?
  • 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?

22 Jun 16

Person’s avatar

Hi Doug

Thank you for taking the time to give us your feedback, it is much appreciated as it enables us to improve the service we provide for our patients.

Thanks also for the kind comments, I'm so pleased to hear that you are a happy patient.

Have a great day.

Best wishes
--
Nikki Berryman

Nikki Berryman –

excellent – How would you describe your overall experience?

  • 10/10 – How useful are our communications and booking systems?
  • 10/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?

22 Jun 16

Person’s avatar

Hi Roger

Thank you for taking the time to give us your feedback, it is much appreciated as it enables us to improve the service we provide for our patients.

Thanks also for the kind comments, I'm so pleased to hear that you are a happy patient.

Have a great day.

Best wishes
--
Nikki Berryman

Nikki Berryman –

Excellent as usual – How would you describe your overall experience?

  • 10/10 – How useful are our communications and booking systems?
  • 9/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 10/10 – If treatment has been recommended today how well was it explained?
  • 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?

22 Jun 16

Person’s avatar

Hi Michael

Thank you for taking the time to give us your feedback, it is much appreciated as it enables us to improve the service we provide for our patients.

Thanks also for the kind comments, I'm so pleased to hear that you are a happy patient.

Have a great day.

Best wishes
--
Nikki Berryman

Nikki Berryman –

Great as always – How would you describe your overall experience?

  • 8/10 – How useful are our communications and booking systems?
  • 8/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 9/10 – If treatment has been recommended today how well was it explained?
  • 9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 9/10 – How did you rate the comfort of your treatment today?

17 Jun 16

Person’s avatar

Hi Quentin

Thank you for taking the time to give us your feedback, it is much appreciated as it enables us to improve the service we provide for our patients.

Thanks also for the kind comments, I'm so pleased to hear that you are a happy patient.

Have a great day.

Best wishes
--
Nikki Berryman

Nikki Berryman –

Calm and as pleasant as going to the dentist can be!!! – How would you describe your overall experience?

  • 10/10 – How useful are our communications and booking systems?
  • 10/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?

16 Jun 16

Person’s avatar

Hi Marjorie

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide for our patients.

Have a wonderful weekend

Best wishes
--
Nikki Berryman

Nikki Berryman –

Excellent experience, calming enviroment, very welcoming and pleasant staff, and also understanding to my extreme nervous reaction to the dental chair. Considering that I have not visited a dental practice for over 10years due to my reaction. – How would you describe your overall experience?

  • 10/10 – How useful are our communications and booking systems?
  • 10/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 10/10 – If treatment has been recommended today how well was it explained?
  • 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?

16 Jun 16

Person’s avatar

Hi Carmelo

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide for our patients.

Thank you also for you really wonderful comments, I will pass this on to the team. I'm so pleased to know that you are a happy patient.

Have a wonderful weekend

Best wishes
--
Nikki Berryman

Nikki Berryman –

Very good – How would you describe your overall experience?

  • 10/10 – How useful are our communications and booking systems?
  • 10/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 10/10 – If treatment has been recommended today how well was it explained?
  • 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?

16 Jun 16

Person’s avatar

Hi Gary

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide for our patients.

Have a wonderful weekend

Best wishes

--
Nikki Berryman

Nikki Berryman –

  • 8/10 – How useful are our communications and booking systems?
  • 9/10 – How well did we keep to time today?
  • 9/10 – How did you rate your welcome into the practice today?
  • 8/10 – If treatment has been recommended today how well was it explained?
  • 8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 9/10 – How did you rate the comfort of your treatment today?

15 Jun 16

Person’s avatar

Hi Corrine

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide for our patients.

Have a wonderful weekend

Best wishes

--
Nikki Berryman

Nikki Berryman –

I continually have a pleasant experience with my visits twice a year and leave feeling confident in the care I have been given. – How would you describe your overall experience?

  • 8/10 – How useful are our communications and booking systems?
  • 10/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 10/10 – If treatment has been recommended today how well was it explained?
  • 8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 8/10 – How did you rate the comfort of your treatment today?

15 Jun 16

Person’s avatar

Hi Patti

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide for our patients.

Thank you also for you really kind comments, I'm so pleased to know that you are a happy patient.

Have a wonderful weekend

Best wishes
--
Nikki Berryman

Nikki Berryman –

excellent as always – How would you describe your overall experience?

  • 10/10 – How useful are our communications and booking systems?
  • 9/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 10/10 – If treatment has been recommended today how well was it explained?
  • 8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?

15 Jun 16

Person’s avatar

Hi Simon

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

Thank you also for the wonderful comments, I'm so pleased to know that you are a happy patient.

Have a great day.

Best wishes
--
Nikki Berryman

Nikki Berryman –

Great – How would you describe your overall experience?

  • 10/10 – How useful are our communications and booking systems?
  • 10/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 8/10 – If treatment has been recommended today how well was it explained?
  • 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?

13 Jun 16

Person’s avatar

Hi Etienne

Thank you for taking the time to give us your feedback, it is much appreciated and enables us to improve the service we provide for our patients.

Thank you also for the great ratings - I'm so glad to know that you are a happy patient.

Have a great day.

--
Nikki Berryman

Nikki Berryman –

Fantastic if you can say that about the dentist. Dale is very good at his job and very caring. – How would you describe your overall experience?

  • 10/10 – How useful are our communications and booking systems?
  • 10/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 10/10 – If treatment has been recommended today how well was it explained?
  • 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?

10 Jun 16

Person’s avatar

Morning Dominic

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide to our patients.

As you know we have air-conditioning units in every treatment room, it is always difficult to maintain a temperature to suit everyone. Please feel free to ask your clinician to alter the temperature at your next appointment if you wish, it is no bother at all, we want to make sure you feel comfortable.

Thank you for your lovely comments about Dayle, yes, he is a super Therapist, a really great addition to our team - I will pass this feedback onto him.

Have a great day

Best wishes

--
Nikki Berryman

Nikki Berryman –

Good! – How would you describe your overall experience?

  • 9/10 – How useful are our communications and booking systems?
  • 10/10 – How well did we keep to time today?
  • 8/10 – How did you rate your welcome into the practice today?
  • 8/10 – If treatment has been recommended today how well was it explained?
  • 8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 8/10 – How did you rate the comfort of your treatment today?

09 Jun 16

Person’s avatar

Hi Caroline

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide to our patients.

May I ask what we would need to improve on in order for you to rate us 10/10 in all areas? I would be genuinely very interested to hear your suggestions.

Best wishes

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Nikki Berryman

Nikki Berryman –

Satisfactory – How would you describe your overall experience?

  • 10/10 – How useful are our communications and booking systems?
  • 10/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 10/10 – If treatment has been recommended today how well was it explained?
  • 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?

09 Jun 16

Person’s avatar

Morning John

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide to our patients.

Very best wishes
--
Nikki Berryman

Nikki Berryman –

fine – How would you describe your overall experience?

  • 10/10 – How useful are our communications and booking systems?
  • 10/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 10/10 – If treatment has been recommended today how well was it explained?
  • 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?

09 Jun 16

Person’s avatar

Morning Joan

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide to our patients.

Thank you also for the wonderful ratings! I'm so glad to know that you are a happy patient.

Best wishes
--
Nikki Berryman

Nikki Berryman –

Brilliant lovely staff – How would you describe your overall experience?

  • 10/10 – How useful are our communications and booking systems?
  • 10/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 10/10 – If treatment has been recommended today how well was it explained?
  • 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?

09 Jun 16

Person’s avatar

Hi Rachel

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide to our patients.

Thanks also for the wonderful comments! So glad to know that you are a happy patient.

Best wishes

--
Nikki Berryman

Nikki Berryman –

First class,as always – How would you describe your overall experience?

  • 10/10 – How useful are our communications and booking systems?
  • 10/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 10/10 – If treatment has been recommended today how well was it explained?
  • 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?

07 Jun 16

Person’s avatar

Morning Geoff

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide to our patients.

Thank you for the wonderful ratings! So glad to know that you are a happy patient.

Best wishes
--
Nikki Berryman

Nikki Berryman –

Very good – How would you describe your overall experience?

  • 10/10 – How useful are our communications and booking systems?
  • 10/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 10/10 – If treatment has been recommended today how well was it explained?
  • 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?

06 Jun 16

Person’s avatar

Hi Kathryn

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide to our patients.

Thank you for the wonderful ratings, so glad to know that you are a happy patient.

Best wishes

--
Nikki Berryman

Nikki Berryman –

Excellent – How would you describe your overall experience?

  • 10/10 – How useful are our communications and booking systems?
  • 8/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 10/10 – If treatment has been recommended today how well was it explained?
  • 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?

06 Jun 16

Person’s avatar

Morning Gerald

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide to our patients.

Thank you for your kind comment, glad to know that you are a happy patient.

Best wishes

--
Nikki Berryman

Nikki Berryman –

Very relaxed – How would you describe your overall experience?

  • 8/10 – How useful are our communications and booking systems?
  • 8/10 – How well did we keep to time today?
  • 8/10 – How did you rate your welcome into the practice today?
  • 8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 9/10 – How did you rate the comfort of your treatment today?

06 Jun 16

Person’s avatar

Hi Lesley

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide to our patients.

Glad to hear that you are a happy patient.

Best wishes
--
Nikki Berryman

Nikki Berryman –

A Good job carried out – How would you describe your overall experience?

  • 9/10 – How useful are our communications and booking systems?
  • 9/10 – How well did we keep to time today?
  • 9/10 – How did you rate your welcome into the practice today?
  • 10/10 – If treatment has been recommended today how well was it explained?
  • 9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 9/10 – How did you rate the comfort of your treatment today?

04 Jun 16

Person’s avatar

Hi James

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

I am very pleased to know that you are a happy patient :)

Have a great day

--
Nikki Berryman

Nikki Berryman –

Brilliant – How would you describe your overall experience?

  • 9/10 – How useful are our communications and booking systems?
  • 10/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 10/10 – If treatment has been recommended today how well was it explained?
  • 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?

03 Jun 16

Person’s avatar

Afternoon Dave

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

Thank you also for your kind comments, I'm so pleased to know that you are a happy patient.

Very best wishes

--
Nikki Berryman

Nikki Berryman –

  • 10/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 10/10 – If treatment has been recommended today how well was it explained?
  • 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?

01 Jun 16

Person’s avatar

Afternoon Alvin

Thank you for the great feedback on our services, very happy to know that you are a happy patient.

Very best wishes
--
Nikki Berryman

Nikki Berryman –

Although the hygienist was fairly good she was clearly a temp/stand in? I was not made aware of this. During the (non manual) scaling process there was too much in my mouth. Another nurse was moving the suction around and the hygienist seemed to be haphazard. I was uncomfortable but it didn't hurt. I much prefer my usual hygienist. – How would you describe your overall experience?

  • 10/10 – How useful are our communications and booking systems?
  • 10/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 10/10 – If treatment has been recommended today how well was it explained?
  • 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 6/10 – How did you rate the comfort of your treatment today?

01 Jun 16

Person’s avatar

Morning Valerie

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide for our patients.

The hygienist that you saw was indeed a locum, however we have used her on other occasions such as holiday cover etc, and we usually have great feedback. Your Therapist, Gemma has since left the practice, but we still have Lois working with us who you have seen before. I do take your concerns seriously and would like to offer a free of charge follow-up visit with Lois, just to ensure that you are a) happy with the treatment we provide and b) see a familiar face, someone you already feel comfortable and confident with.

I will give you a call shortly to get this booked in the diary.

I do hope this helps

Very best wishes
--
Nikki Berryman

Nikki Berryman –

  • 7/10 – How useful are our communications and booking systems?
  • 9/10 – How well did we keep to time today?
  • 9/10 – How did you rate your welcome into the practice today?
  • 8/10 – If treatment has been recommended today how well was it explained?
  • 9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 9/10 – How did you rate the comfort of your treatment today?

31 May 16

Person’s avatar

Morning Iain

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide for our patients.

I note you rated us 7/10 for communications/bookings, what would we need to do in order for you to rate us 10/10 in this area? Your suggestions would be really valuable.

Thanks again for your time

Best wishes

--
Nikki Berryman

Nikki Berryman –

Great as usual! – How would you describe your overall experience?

  • 10/10 – How useful are our communications and booking systems?
  • 10/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?

31 May 16

Person’s avatar

Morning Mark

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

Thanks also for the fantastic ratings, we are so pleased to know that you are a happy patient.

With regards to on-line booking, this is something that we are looking into at the moment, and would hope to have up and running by the end of the year.

Have a great day

Best wishes
--
Nikki Berryman

Nikki Berryman –

  • 9/10 – How useful are our communications and booking systems?
  • 10/10 – How well did we keep to time today?
  • 9/10 – How did you rate your welcome into the practice today?
  • 9/10 – If treatment has been recommended today how well was it explained?
  • 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?

31 May 16

Person’s avatar

Morning Andrew

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

Have a great day

Best wishes
--
Nikki Berryman

Nikki Berryman –

Despite fairly major work today it was an easy experience - painless & I was well looked after... As I always am at Portmore 😃 – How would you describe your overall experience?

  • 10/10 – How useful are our communications and booking systems?
  • 10/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 10/10 – If treatment has been recommended today how well was it explained?
  • 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?

27 May 16

Person’s avatar

Afternoon Jane

Thank-you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide for our patients.

Thank you also for the fantastic ratings and kind comments, we are so pleased to know that you are a happy patient.

Best wishes
--
Nikki Berryman

Nikki Berryman –

  • 7/10 – How useful are our communications and booking systems?
  • 9/10 – How well did we keep to time today?
  • 9/10 – How did you rate your welcome into the practice today?
  • 7/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 9/10 – How did you rate the comfort of your treatment today?

27 May 16

Person’s avatar

Afternoon Mat

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide for our patients.

What would we need to do in order for you to rate us 10/10 in all areas? Your ideas and suggestions are really important to us.

Look forward to hearing from you

Best wishes
--
Nikki Berryman

Nikki Berryman –

Very Good. Mouth very comfortable after numbness wore off. – How would you describe your overall experience?

  • 8/10 – How useful are our communications and booking systems?
  • 9/10 – How well did we keep to time today?
  • 9/10 – How did you rate your welcome into the practice today?
  • 8/10 – If treatment has been recommended today how well was it explained?
  • 8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 8/10 – How did you rate the comfort of your treatment today?

27 May 16

Person’s avatar

Afternoon Derek

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

So glad to hear that you were comfortable following your treatment.

Out of interest, what would we need to do in order for you to rate us a 10/10 in all areas?

Look forward to hearing from you

Have a wonderful day.

Best wishes
--
Nikki Berryman

Nikki Berryman –

I am completely satisfied. Thank you! – How would you describe your overall experience?

  • 10/10 – How useful are our communications and booking systems?
  • 10/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 10/10 – If treatment has been recommended today how well was it explained?
  • 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?

25 May 16

Person’s avatar

Hi Alexey

Thank you for taking the time to give us your feedback, it is much appreciated and allows us to improve the service we provide for our patients.

Thank you also for the wonderful ratings, so pleased to know that you are a happy patient.

Best wishes
--
Nikki Berryman

Nikki Berryman –

I would like to thank John and all the staff for making what wasn't a pleasant experience - having teeth removed - a most pleasant experience given the circumstances! The procedure was pain free and fully explained and I could not have wished for better – How would you describe your overall experience?

  • 10/10 – How useful are our communications and booking systems?
  • 10/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 10/10 – If treatment has been recommended today how well was it explained?
  • 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?

25 May 16

Person’s avatar

Hi Beccy

Thank you for taking the time to give us your feedback, it is much appreciated and allows us to improve the service we provide for our patients.

Thank you also for your wonderful comments, I am so glad to hear that you are a happy patient.

Very best wishes

--
Nikki Berryman

Nikki Berryman –

Goid – How would you describe your overall experience?

  • 9/10 – How useful are our communications and booking systems?
  • 7/10 – How well did we keep to time today?
  • 9/10 – How did you rate your welcome into the practice today?
  • 10/10 – If treatment has been recommended today how well was it explained?
  • 9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 9/10 – How did you rate the comfort of your treatment today?

24 May 16

Person’s avatar

Hi Susan

Thank you for taking the time to give us your feedback, it is much appreciated and allows us to improve the service we provide for our patients.

Best wishes
--
Nikki Berryman

Nikki Berryman –

Good – How would you describe your overall experience?

  • 10/10 – How useful are our communications and booking systems?
  • 5/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?

24 May 16

Person’s avatar

Hi Kineeta

Thank you for taking the time to give us your feedback, it is much appreciated and allows us to improve the service we provide for our patients.

Apologies if we kept you waiting a little for your appointment , sometimes there is a 'knock on' effect to the whole day if the first patients of the session arrive a little late. Please be assured that we try to run to time wherever possible as we appreciate how frustrating it is for patients to be kept waiting. Thank you for your patience.

Best wishes
--
Nikki Berryman

Nikki Berryman –

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