Portmore Dental Office reviews and feedback - independently hosted by CustomerSure

Very smooth – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Hi Phillip

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Very best wishes

Nikki
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Nikki Berryman

Nikki Berryman – 22 Aug 16

9/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
6/10 – How did you rate the comfort of your treatment today?
8/10 – How happy are you to recommend us to friends & family?

Andrew – 22 Aug 16

Hi Mr Giles

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

I noted you rated us 6/10 for 'comfort', I would like to have a follow-up chat with you about this please; just to ensure that we understand your concerns and are able to make your future visits are 10/10 comfortable!! I have left a message with you today and if you could call me back at your earliest convenience I would be very grateful.

Very best wishes

Nikki

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Nikki Berryman

Nikki Berryman – 22 Aug 16

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

James – 22 Aug 16

Hi James

Thank you for taking the time to give us your feedback, it is much appreciated and allows us to improve the service we offer to our patients.

Thanks also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Very best

Nikki
--
Nikki Berryman

Nikki Berryman – 22 Aug 16

10/10 – How useful are our communications and booking systems?
5/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

James – 22 Aug 16

Afternoon James

Thank you for taking the time to give us your feedback, it is much appreciated and allows us to improve the service we offer to our patients.

I note you rated us 5/10 for time keeping. I see from our records that you arrived 5 mins early for our first joint appointment of the day, I think we kept you waiting a little for your second appointment, huge apologies if this was the case, we do try to run on time wherever possible as we appreciate how precious patients time is. We aim to improve this on your future appointments.

Very best wishes

Nikki
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Nikki Berryman

Nikki Berryman – 22 Aug 16

excellent – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Anne – 22 Aug 16

Afternoon Anne

Thank you for taking the time to give us your feedback, it is much appreciated and really does allow us to improve the service we offer to our patients.

Thank you also for the wonderful ratings and lovely comment, we are so pleased to know that you are a happy patient.

Very best wishes

Nikki
--
Nikki Berryman

Nikki Berryman – 22 Aug 16

Another pleasant and pain and stress free visit to Portmore Dental 😃 – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Jane – 12 Aug 16

Excellent – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Resi – 12 Aug 16

Hi Resi

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a great weekend.

Best wishes

--
Nikki Berryman

Nikki Berryman – 12 Aug 16

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Sarah – 11 Aug 16

Hi Sarah

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a great weekend

Best wishes

--
Nikki Berryman

Nikki Berryman – 12 Aug 16

Very good all staff very nice. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
8/10 – If treatment has been recommended today how well was it explained?
5/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Amy – 11 Aug 16

Hi Amy

Just a quick email to follow up on your query about having some bits and bob to hand to entertain our little patients when they visit the practice.

We have recently purchased some pens, crayons and colouring in books and have made these into gift bags for children who attend the practice - just a little something to keep them occupied if they are waiting.

Hope this helps

Very best wishes
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Nikki Berryman

Nikki Berryman – 07 Sep 16

Hi Amy

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

With regards to children's toys/activities etc, good point, I will bring this up at the next team meeting.

Thanks again

Best wishes
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Nikki Berryman

Nikki Berryman – 12 Aug 16

Lovely as always, but I would have liked to be able to take my tooth whitening gel away with me! No stock! – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Jane – 11 Aug 16

Hi Jane

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

With regards to the whitening gel, we do usually keep a stock of this at the practice, it must just be a very popular few weeks for tooth whitening, I expect due to holiday season. If you give us a quick call in future we will always make sure we have some ready for you for when you next come in.

Have a lovely weekend

Best wishes
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Nikki Berryman

Nikki Berryman – 12 Aug 16

Excellent, as always – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Shirley McAvoy – 11 Aug 16

Hi Shirley

Thank you for taking the time to give us your feedback, it is much appreciated and allows us to improve the service we offer to our patients.

Thank you also for the wonderful ratings and kind comments, I'm so pleased to know that you are a happy patient.

Best wishes
--
Nikki Berryman

Nikki Berryman – 11 Aug 16

Excellent – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How happy are you to recommend us to friends & family?

Jacqui – 10 Aug 16

Hi Jacqui

Thank you for taking the time to give us your feedback, it is much appreciated and allows us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Best wishes
--
Nikki Berryman

Nikki Berryman – 11 Aug 16

Excellent - called in to your practice this morning and an appointment made for later in the day. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Julie – 08 Aug 16

Hi Julie

Thank you for taking the time to give us your feedback, it is much appreciated and allows us to improve the service we offer to our patients.

Thank you also for the wonderful ratings and kind comments, I'm so pleased to know that you are a happy patient.

Best wishes
--
Nikki Berryman

Nikki Berryman – 11 Aug 16

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Millie – 08 Aug 16

Hi Millie

Thank you for taking the time to give us your feedback, it is much appreciated and allows us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Best wishes
--
Nikki Berryman

Nikki Berryman – 11 Aug 16

Great as ever! – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Dillis – 06 Aug 16

Hi Dillis

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a great week.

Very best wishes
--
Nikki Berryman

Nikki Berryman – 08 Aug 16

Good – How would you describe your overall experience?

9/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Sue – 06 Aug 16

Hi Sue

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Very best wishes
--
Nikki Berryman

Nikki Berryman – 08 Aug 16

Staff always friendly and efficient. Pleasant and comfortable environment. I have a lot of confidence in standards of dentist and hygienists. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Kay – 05 Aug 16

Hi Kay

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

Thank you also for the wonderful ratings and lovely comments, I'm so pleased to know that you are a happy patient.

Very best wishes
--
Nikki Berryman

Nikki Berryman – 08 Aug 16

Excellent. I have had some ghastly experiences over the years and Eben and his nurse (huge apologies but I have forgotten her name) are wonderfully caring, reassuring and efficient. For the first time I my life I come to the dental surgery trusting all will be well. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Sue – 04 Aug 16

Hi Sue

Thank you for taking the time to give us your feedback. It is much appreciated and helps us to improve the service we offer to our patients.

Thank you also for the wonderful ratings and your really kind comments, I will pass these onto Eben and his nurse. I'm so pleased to know that you are a happy patient.

Have a great day

Best wishes
--
Nikki Berryman

Nikki Berryman – 05 Aug 16

excellent, John Brazier is that elusive thing in a dentist, brilliant and it never involves pain! – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Teresa – 04 Aug 16

Hi Teresa

Thank you for taking the time to give us your feedback. It is much appreciated and helps us to improve the service we offer to our patients.

Thank you also for the wonderful ratings ad lovely comments, I'm so pleased to know that you are a happy patient.

Have a great day

Best wishes

--
Nikki Berryman

Nikki Berryman – 05 Aug 16

lovely caring, painfree treatment as always. I always recommend you!! – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Joanne – 04 Aug 16

Hi Joanne

Thank you for taking the time to give us your feedback. It is much appreciated and helps us to improve the service we offer to our patients.

Thank you also for the wonderful ratings and comments, I'm so pleased to know that you are a happy patient.

Have a great day

Best wishes
--
Nikki Berryman

Nikki Berryman – 05 Aug 16

Excellent – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Leah hannon – 04 Aug 16

Hi Leah

Thank you for taking the time to give us your feedback. It is much appreciated and helps us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a great day

Best wishes
--
Nikki Berryman

Nikki Berryman – 05 Aug 16

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Madeleine – 04 Aug 16

Hi Madeline

Thank you for taking the time to give us your feedback. It is much appreciated and helps us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a great day

Best wishes
Nikki Berryman

Nikki Berryman – 05 Aug 16

9/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
8/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
6/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Frances – 04 Aug 16

Hi Frances

Thank you for taking the time to give us your feedback. It is much appreciated and helps us to improve the service we offer to our patients.

Have a great day

Best wishes
--
Nikki Berryman

Nikki Berryman – 05 Aug 16

I am really not keen about dentists and dental treatment but when I have to go to one it will always be to the good people of Portmore. You have always been welcoming, sensitive to my situ (eg gag reflex) and you do a top job. My teeth have never been so good – How would you describe your overall experience?

8/10 – How useful are our communications and booking systems?
8/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
8/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
8/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

John – 02 Aug 16

Hi John

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we provide for our patients.

Thank you also for the wonderful comments, I will pass these onto the team. I'm so pleased to know that you are a happy patient.

Have a great day

With best wishes
--
Nikki Berryman

Nikki Berryman – 04 Aug 16

As good and relaxing as any trip to the dentist can be...... Really appreciated Dale's empathy with my fear! – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Patricia – 31 Jul 16

Hi Patricia

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we provide for our patients.

Thank you also for the kind comments about Dayle, I will pass these on.

Have a great day

With best wishes
--
Nikki Berryman

Nikki Berryman – 04 Aug 16

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Frances – 30 Jul 16

Hi Fran

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we provide for our patients.

Have a great day

With best wishes
--
Nikki Berryman

Nikki Berryman – 04 Aug 16

excellent – How would you describe your overall experience?

9/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How happy are you to recommend us to friends & family?

David – 29 Jul 16

Hi David

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we provide for our patients.

Thank you also for the kind comment, I will pass this onto our team.

Have a great day

With best wishes
--
Nikki Berryman

Nikki Berryman – 04 Aug 16

As good as a dentist visit can be! – How would you describe your overall experience?

9/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
8/10 – How happy are you to recommend us to friends & family?

Gillian – 29 Jul 16

Hi Gillian

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we provide for our patients.

Have a great day

With best wishes
--
Nikki Berryman

Nikki Berryman – 04 Aug 16

Great – How would you describe your overall experience?

8/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
8/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Katy – 29 Jul 16

Hi Katy

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve our services.

Have a great day

With best wishes
--
Nikki Berryman

Nikki Berryman – 04 Aug 16

always good! – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Paula – 28 Jul 16

Hi Paula

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

Thank you also for the wonderful ratings and kind comments, I will pass this onto the team. I'm so pleased to know that you are a happy patient.

Best wishes
--
Nikki Berryman

Nikki Berryman – 28 Jul 16

Very knowledgable and informative. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
8/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Douglas – 28 Jul 16

Hi Douglas

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

Thank you also for the wonderful ratings and kind comments, I will pass this onto the team. I'm so pleased to know that you are a happy patient.

Best wishes
--
Nikki Berryman

Nikki Berryman – 28 Jul 16

9/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
7/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Clive – 28 Jul 16

Hi Clive

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

I note that you rated us 7/10 for comfort of treatment - did you find the treatment uncomfortable? What could we have done to make the experience better for you? Your thoughts would be appreciated and valued, I want to make sure that if you have treatment with us again, then your experience is as pain-free as possible.

Best wishes

--
Nikki Berryman

Nikki Berryman – 28 Jul 16

The practice has a very friendly and welcoming atmosphere and always provides a very professional service. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Nigel – 28 Jul 16

Morning Nigel

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

Thank you also for the wonderful ratings and kind comments, I will pass this onto the team. I'm so pleased to know that you are a happy patient.

Best wishes
--
Nikki Berryman

Nikki Berryman – 28 Jul 16

Very good – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Michael – 27 Jul 16

Hi Michael

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Best wishes

--
Nikki Berryman

Nikki Berryman – 27 Jul 16

Very good apart from time keeping. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
1/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
9/10 – How happy are you to recommend us to friends & family?

Michael – 27 Jul 16

Hi Michael

Thank you for taking the time to give us your feedback, it really does help us to improve the service we offer to our patients.

I take on board your low rating for time keeping with dismay and can only apologise for keeping you waiting. Sometimes if our first patient of the clinic arrives a little late, it can throw us out for the whole session, we hate to run late as we understand how frustrating this is for patients and how valuable their time is.

Please accept our sincere apologies for our timekeeping yesterday, I do hope its a 'one-off'.

Thanks again for your feedback

Best wishes
--
Nikki Berryman

Nikki Berryman – 27 Jul 16

The same excellent care which I have been receiving for about 25 years – How would you describe your overall experience?

9/10 – How useful are our communications and booking systems?
8/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Janet – 26 Jul 16

Morning Janet

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

Thank you also for your lovely comments, I will pass this onto the team. I'm so pleased to know that you are a happy patient.

Best wishes
--
Nikki Berryman

Nikki Berryman – 27 Jul 16

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Yvette – 25 Jul 16

Morning Yvette

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Best wishes
--
Nikki Berryman

Nikki Berryman – 27 Jul 16

Always friendly – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Rosey – 25 Jul 16

Hi Rosey

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

Have a wonderful day

Best wishes
--
Nikki Berryman

Nikki Berryman – 27 Jul 16

Far better than most dentists that I have visited in my lifetime. – How would you describe your overall experience?

8/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
8/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Peter – 23 Jul 16

Morning Peter

Thank you for taking the time to give us your feedback, it is much appreciated and allows us to improve the service we provide for our patients.

Thank you also for the very kind comment, I'm so pleased to know that you are a happy patient.

Have a great day.

Best wishes
--
Nikki Berryman

Nikki Berryman – 25 Jul 16

Excellent as usual – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Clarisa – 22 Jul 16

Morning Clarisa

Thank you for taking the time to give us your feedback, it is much appreciated and allows us to improve the service we provide for our patients.

Thank you also for the wonderful ratings and very kind comment, I will pass this onto the team. I'm so pleased so know that you are a happy patient, It really does mean a lot to us all.

Have a great day

Best wishes
--
Nikki Berryman

Nikki Berryman – 25 Jul 16

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Jason – 22 Jul 16

Morning Jason

Thank you for taking the time to give us your feedback, it is much appreciated and allows us to improve the service we provide for our patients.

Thanks you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Best wishes
--
Nikki Berryman

Nikki Berryman – 25 Jul 16

Very friendly and welcoming staff in Reception, great views from windows, I almost wish I was coming there for my treatment next week. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Leslie – 22 Jul 16

Morning Leslie

Thank you for taking the time to give us your feedback, it is much appreciated and allows us to improve the service we provide for our patients.

Thank you also for the wonderful ratings and kind comments, I will pass these onto the team. I'm so pleased to know that you are happy with the service, it really does mean a lot to us all.

Have a great day
--
Nikki Berryman

Nikki Berryman – 25 Jul 16

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Keith – 22 Jul 16

Morning Keith

Thank you for taking the time to give us your feedback, it is much appreciated and allows us to improve the service we provide for our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Kind regards

--
Nikki Berryman

Nikki Berryman – 25 Jul 16

Always a pleasure 😄 – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Diane – 22 Jul 16

Morning Diane

Thank you for taking the time to give us your feedback, it is much appreciated and allows us to improve the service we provide for our patients.

Thank you also for the wonderful ratings and your kind comment, I will pass this onto the team. I'm so pleased to know that you are a happy patient.

Best wishes
--
Nikki Berryman

Nikki Berryman – 25 Jul 16

I felt very much at ease from the word go and although I am not looking forward to my treatment Naomi explained that this was the best treatment to have after a root extraction. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Paulina – 22 Jul 16

Morning Paulina

Thank you for taking the time to give us your feedback, it is much appreciated and allows us to improve the service we provide for our patients.

Thank you also for the wonderful ratings and kind comments, I'm so glad that you feel at ease with us, we do try to make sure all our patients feel happy and comfortable at all times.

Have a great day

Best wishes
--
Nikki Berryman

Nikki Berryman – 25 Jul 16

Always a lovely environment with professional and friendly reception (Melanie and Naomi). – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Vickie – 22 Jul 16

Hi Vickie

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

Thank you also for the wonderful ratings and very kind comments. I will pass this onto the whole team. I'm so pleased to know that you are a happy patient, it really does mean a lot to us all.

Have a wonderful weekend

Best wishes
--
Nikki Berryman

Nikki Berryman – 22 Jul 16

Excellent, friendly and professional – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
8/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Keith Triffitt – 22 Jul 16

Hi Keith

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we provide for our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Best wishes

Nikki
--
Nikki Berryman

Nikki Berryman – 22 Jul 16

It was my first visit and it was just to find out what you would be able to do with my teeth. Everyone was so helpful and pleasant and put me at ease. Thank you – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Chris – 22 Jul 16

Hi Chris

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

Thank you also for the wonderful ratings and lovely comments, I will pass these onto the team. I'm so pleased to know that you are a happy patient and that you felt comfortable at the practice.

We really look forward to seeing you again.

Very best wishes for a great weekend

Nikki
--
Nikki Berryman

Nikki Berryman – 22 Jul 16

Superb! Had first stage of full implant and already forgotten that it happened only yesterday. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?

Emmet – 21 Jul 16

Morning Emmet

Thank you for taking the time to give us your feedback, it is much appreciated and enables us to improve the service we provide for our patients.

Thank you also for the great ratings and wonderful comments. I'm so pleased to know that you are a happy patient and that your treatment is progressing well.

We look forward to seeing you at your next visit, have a wonderful day.

Best wishes

Nikki
--
Nikki Berryman

Nikki Berryman – 22 Jul 16

I took the treatment 2 days back, but my tooth pain is increased after taking the treatment from ur clinic. I m really suffering from the tooth pain heavily. – How would you describe your overall experience?

8/10 – How useful are our communications and booking systems?
8/10 – How well did we keep to time today?
0/10 – How did you rate your welcome into the practice today?
8/10 – If treatment has been recommended today how well was it explained?
5/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
0/10 – How did you rate the comfort of your treatment today?

Manoj – 21 Jul 16

Morning Manoj

Following on from our phone conversation a moment ago, we have scheduled you a follow-up appointment at 3pm today. I'm sure we will be able to make you comfortable at this visit.

I will also take the time to discuss your other comments in more detail today.

With kind regards
--
Nikki Berryman

Nikki Berryman – 21 Jul 16

Portmore Dental Office Reviews

Based on 3978 reviews and 3978 ratings our customers rate us 9.7/10.

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