Portmore Dental Office reviews and feedback - independently hosted by CustomerSure

Great as always – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
8/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Anne-Marie – 10 May 17

Hi Anne- Marie

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Apologies for the error in the feedback email i have amended the details and they are now correct.

Best wishes

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Naomi Maynard

Naomi Maynard – 11 May 17

9/10 – How useful are our communications and booking systems?
8/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
9/10 – How happy are you to recommend us to friends & family?

Emma – 10 May 17

Hi Emma

It was a pleasure to meet you at your recent visit to the practice, thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Best wishes

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Naomi Maynard

Naomi Maynard – 11 May 17

Excellent, informative with choices of treatment needed. All staff friendly and helpful – How would you describe your overall experience?

9/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Marilyn – 01 May 17

Hi Marilyn

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Regarding your kind feedback about Dayle, he very sadly left us in January to work closer to home. During his notice period he made a point of letting his patients know that he was leaving during their visits, I am sorry if you were not made aware. Dvija has taken over Dayle's patient list, she has been with us for some time now and is an established and well loved member of our team who puts patient care at the top of her list of priorities when treating patients. I do hope you will feel as confident in her care . However, I will put your feedback on the agenda for our next team meeting just to re-confirm our procedures in this area.

Have a great week.

Best wishes

Nikki

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Nikki Berryman

Nikki Berryman – 02 May 17

10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
8/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Caroline – 30 Apr 17

Hi Caroline

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the mostly wonderful ratings, I'm so pleased to know that you are a happy patient.

With regards to your comments about time periods in-between appointments, on this occasion we need to allow enough time for the laboratory to complete/make the work at their end. Please do give me a call if you have any further questions about this.

Have a good week

Best wishes

Nikki

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Nikki Berryman

Nikki Berryman – 02 May 17

Professional and attentive – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
8/10 – How happy are you to recommend us to friends & family?

Ian – 30 Apr 17

Hi Ian

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Best wishes

Nikki
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Nikki Berryman

Nikki Berryman – 02 May 17

Hi Ian

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.
Thanks also for the wonderful ratings, I'm so pleased to know that you are generally a happy patient.

Have a great week.

Best wishes

Naomi Maynard

Naomi Maynard – 02 May 17

9/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
8/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Gavin – 27 Apr 17

Hi Gavin

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Best wishes

Nikki
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Nikki Berryman

Nikki Berryman – 02 May 17

Very good but expensive! – How would you describe your overall experience?

8/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
6/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
8/10 – How happy are you to recommend us to friends & family?

Matthew – 27 Apr 17

Hi Mr Haines

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

I was disappointed to note that you rated us 6/10 for your welcome into the practice, what would we need to do in order for you to rate us 10/10?

Regarding your comment about the cost, we do offer a monthly payment plan for patients who wish to budget for their routine treatment, this plan also offers a discount on some treatments. In addition, we offer a finance facility for those patients opting to spread the cost of larger courses of treatment over a longer time period. If you would like any further information on either of these points, please do not hesitate to give me a call.

Thanks again for taking the time to give us your feedback. Have a great week.

Best wishes

Nikki

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Nikki Berryman

Nikki Berryman – 02 May 17

8/10 – How useful are our communications and booking systems?
8/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
5/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
8/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Chris – 26 Apr 17

Hi Chris

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the mostly wonderful ratings, I'm so pleased to know that you are a happy patient.

With regards to your rating of 5/10 for explanation of treatment - what would we need to improve on in order for you to rate us 10/10? Did you feel the explanation not detailed enough?

Best wishes

Nikki

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Nikki Berryman

Nikki Berryman – 02 May 17

I'm completely satisfied. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Alexey – 26 Apr 17

Hi Alexey

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Best wishes

Nikki

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Nikki Berryman

Nikki Berryman – 02 May 17

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Fran – 26 Apr 17

Hi Fran

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a great week.

Best wishes

Nikki
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Nikki Berryman

Nikki Berryman – 02 May 17

Excellent! – How would you describe your overall experience?

9/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Jan Morgan-Harwood – 25 Apr 17

Hi Jan

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a great week

Best wishes

Nikki
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Nikki Berryman

Nikki Berryman – 02 May 17

Overall experience at this practice is always good – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
7/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Diane – 25 Apr 17

Hi Diane

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the wonderful ratings and lovely comment, I will pass this onto the team. I'm so pleased to know that you are a happy patient.

I note you rated us 7/10 for timekeeping, I'm so sorry if we kept you waiting for your appointment, we hate to keep our patients waiting as we know how precious everyone's time is. Sometimes, if the first couple of patients arrive even only a few minutes late it can throw us off for the whole session and we end up playing 'catch-up'. Again, apologies, we understand how annoying it can be.

Have a great week.

Best wishes

Nikki

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Nikki Berryman

Nikki Berryman – 02 May 17

Couldn't have asked for any better – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Simon – 25 Apr 17

Hi Simon

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the wonderful ratings and lovely comments, I will pass this onto the team. I'm so pleased to know that you are a happy patient.

Have a great week

Best wishes

Nikki
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Nikki Berryman

Nikki Berryman – 02 May 17

I am always made to feel very welcome when I arrive and everyone is very friendly, courteous and professional. I would not want to go anywhere else. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
5/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Lindel – 25 Apr 17

Hi Lindel

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the wonderful ratings and very lovely comments, I will pass these onto the team. I'm so pleased to know that you are a happy patient.

I note you rated us 5/10 for timekeeping, I'm so sorry if we kept you waiting a little, we really do try our best to keep to time, however sometimes circumstances arise and we find ourselves running late. Huge apologies for any inconvenience caused.

Best wishes

Nikki

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Nikki Berryman

Nikki Berryman – 02 May 17

Great!!! – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Anna – 20 Apr 17

Hi Anna

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the wonderful ratings and kind comments, I will pass this onto the team. I'm so pleased to know that you are a happy patient.

Have a great week

Best wishes

Nikki

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Nikki Berryman

Nikki Berryman – 02 May 17

A dental appointment wouldn't be one of my favourite things to do but my 2 experiences at the Portmore Dental Practice have been first class in every way. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Cavin – 18 Apr 17

Hi Cavin

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the wonderful ratings and very lovely comments, I will pass this onto the team. I'm so pleased to know that you are a happy patient.

Best wishes

Nikki

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Nikki Berryman

Nikki Berryman – 02 May 17

Excellent, as usual – How would you describe your overall experience?

7/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
7/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

John – 18 Apr 17

Hi John

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the mostly great ratings. Where you have rated us 7/10, may I ask what improvements you feel we would need to make in order for you to mark us 10/10?

Many thanks

Nikki
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Nikki Berryman

Nikki Berryman – 02 May 17

Excellent – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Jason – 14 Apr 17

Hi Jason

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a great week

Best wishes
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Nikki Berryman

Nikki Berryman – 02 May 17

Very good, but before I would recommend you I would qualify private dentistry is not cheap.. I don't know how competitive your surgery is? – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
5/10 – How happy are you to recommend us to friends & family?

Lillian – 13 Apr 17

Morning Lillian

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

With regards to your comments about our fees - let me explain. Our fees are calculated after addressing a number of variables - 1) Viewing pay scales of other practices who offer similar treatments - 2) Taking into account the training and vast experience of our clinicians 3) the standard/level of care that we provide 4) the quality of materials used 5) the technological innovation available at the practice.

Our aim is not to compete with other practice's on cost, but to provide the very highest standard of care/dentistry possible whilst continuing to invest in team training / development and innovation.

We do understand that this may be out of reach for some patients, this is why we offer a monthly membership plan to enable clients to budget monthly for their routine care whilst enjoying healthy discounts of any treatment they may require. We also offer extended payment options for patients undergoing lengthier courses of treatment.

I do hope that explains things, as ever, I am very happy to chat more with you should you wish.

Have a great week.

Best wishes
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Nikki Berryman

Nikki Berryman – 18 Apr 17

Overall very good, I only came on for a check up and hygienist visit and no treatment required, always a bonus. – How would you describe your overall experience?

8/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
9/10 – How happy are you to recommend us to friends & family?

Robert – 13 Apr 17

Hi Robert

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a great week.

Best wishes

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Nikki Berryman

Nikki Berryman – 18 Apr 17

I always get a warm welcome at Portmore Dental, they are caring, professional and extremely good at what they do. I have recommended them to all my family and several friends. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Alex – 12 Apr 17

Hi Alex
Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the wonderful ratings and super lovely comments, I will pass these onto the team it will make their day. I'm so pleased to know that you are a happy patient.

Have a great week.

Best wishes

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Nikki Berryman

Nikki Berryman – 18 Apr 17

Very best – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Britta – 12 Apr 17

Hi Britta

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a great week.

Best wishes
--
Nikki Berryman

Nikki Berryman – 18 Apr 17

I have been coming to you for years now , always very friendly and pleasant staff, and more importantly they all look after my teeth well , so overall a good dentist practice . – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Merle – 12 Apr 17

Morning Merle
Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the wonderful ratings and very kind comments, I will pass these onto the team. I'm so pleased to know that you are a happy patient.

Have a great week.

Best wishes

--
Nikki Berryman

Nikki Berryman – 18 Apr 17

9/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
7/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
9/10 – How happy are you to recommend us to friends & family?

Gabriel – 12 Apr 17

Hi Gabriel
Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the wonderful ratings, I'm so pleased to know that you are generally a happy patient. In terms of the waiting area, what would we need to change/improve on, in order for you to rate us 10/10?

Have a great week.

Best wishes

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Nikki Berryman

Nikki Berryman – 18 Apr 17

My Cerec inlay was pain free. Eben explained the process and everything went well. The Refresh was carried out efficiently as usual. The staff at Portmore are friendly and helpful. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Kay – 06 Apr 17

Hi Kay

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the wonderful ratings and very kind comments, I will pass these onto the team. I'm so pleased to know that you are a happy patient.

Have a great week.

Best wishes
--
Nikki Berryman

Nikki Berryman – 18 Apr 17

As best it could be for a root treatment – How would you describe your overall experience?

9/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
8/10 – How happy are you to recommend us to friends & family?

Drummond – 05 Apr 17

Morning Mr Drummond

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a great week.

Best wishes

--
Nikki Berryman

Nikki Berryman – 18 Apr 17

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Arthureen – 05 Apr 17

Hi Arthureen
Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a great week.

Best wishes

--
Nikki Berryman

Nikki Berryman – 18 Apr 17

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Valerie – 05 Apr 17

Hi Valerie

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a great week.

Best wishes
--
Nikki Berryman

Nikki Berryman – 18 Apr 17

Very good – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Gerald – 31 Mar 17

Hi Gerald

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a great week.

Best wishes
--
Nikki Berryman

Nikki Berryman – 18 Apr 17

Great – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Geraldine – 30 Mar 17

Hi Geraldine

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a great week.

Best wishes
--
Nikki Berryman

Nikki Berryman – 18 Apr 17

Excellent ... all staff are welcoming – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Lois – 30 Mar 17

Hi Lois
Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the wonderful ratings and kind comments, I will pass these onto the team. I'm so pleased to know that you are a happy patient.

Have a great week.

Best wishes

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Nikki Berryman

Nikki Berryman – 18 Apr 17

10/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Yvette – 30 Mar 17

Hi Yvette

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a great week.

Best wishes
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Nikki Berryman

Nikki Berryman – 18 Apr 17

It's always a pleasure to come into Portmore. I've been a customer for approximately 35yrs and I wouldn't change. All staff are happy / jolly and my dentist is fab! – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Matt – 30 Mar 17

Hi Matt

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the wonderful ratings and kind comments, I will pass these onto the team. I'm so pleased to know that you are a happy patient.

Have a great week.

Best wishes
--
Nikki Berryman

Nikki Berryman – 18 Apr 17

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Suzanne – 30 Mar 17

Hi Suzanne

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a great week.

Best wishes

Nikki
--
Nikki Berryman

Nikki Berryman – 18 Apr 17

Excellent – How would you describe your overall experience?

9/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Kristina Hannah – 27 Mar 17

Hi Kristina

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a great week.

Best

Nikki
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Nikki Berryman

Nikki Berryman – 27 Mar 17

I've been coming to Portmore for over 30 years and it's always been spot on. Lovely friendly staff and the care you have when having any treatments is second to none. Perfect 👌 – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Hazel – 25 Mar 17

Hi Hazel

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings and really kind comments, I will pass these onto the team. I'm so pleased to know that you are a happy patient.

Have a great week.

Best

Nikki
--
Nikki Berryman

Nikki Berryman – 27 Mar 17

Very welcoming – How would you describe your overall experience?

9/10 – How useful are our communications and booking systems?
8/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
9/10 – How happy are you to recommend us to friends & family?

Patricia – 24 Mar 17

Hi Patricia

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a great week.

Best

Nikki
--
Nikki Berryman

Nikki Berryman – 27 Mar 17

Very good as always. The only problem I had was a ten minute wait which is really not a problem with newspapers to read in the waiting area. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
8/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Keith – 24 Mar 17

Hi Keith

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

I'm so sorry we kept you waiting a little, I really appreciate your patience and understanding. We really hate to keep our patients waiting, but on the odd occasion it done happen.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a great week.

Best

Nikki
--
Nikki Berryman

Nikki Berryman – 27 Mar 17

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
8/10 – How did you rate your welcome into the practice today?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Ben – 23 Mar 17

Hi Ben

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a great week.

Best

Nikki
--
Nikki Berryman

Nikki Berryman – 27 Mar 17

7/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Christine – 23 Mar 17

Hi Christine

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Out of interest, what would we need to do in order to improve our communications and bookings from your point of view?

Have a great week.

Best

Nikki

--
Nikki Berryman

Nikki Berryman – 27 Mar 17

Very good – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
8/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Gavin – 23 Mar 17

Pleasant, friendly. Nothing unpleasant expected nor experienced - no needles! – How would you describe your overall experience?

9/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Sue – 23 Mar 17

Hi Sue

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient. I'm so glad you enjoyed the TV, having had a couple of long sessions myself recently, I understand what a difference it makes!!

Have a great week.

Best

Nikki
--
Nikki Berryman

Nikki Berryman – 27 Mar 17

I am always warmly welcomed in the practice and made to feel very much at home. I can honestly say that this is the first time EVER that I don't fear my visits to the dentist. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Yvonne – 23 Mar 17

Hi Yvonne

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings and lovely, lovely comments, I will pass these onto the team. I'm so pleased to know that you are a happy patient, that genuinely really does make my day!!

Have a great week.

Best

Nikki

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Nikki Berryman

Nikki Berryman – 27 Mar 17

My first visit after transferring from my previous dentist of many years. Everything was well executed and I was very favourably impressed and reassured with my new dental practice. – How would you describe your overall experience?

9/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Alan – 23 Mar 17

Hi Alan

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings and lovely comments, I'm so pleased to know that you are a happy patient.

With regards to the coat rack, duly noted, I will take this on board.

Have a great week.

Best

Nikki
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Nikki Berryman

Nikki Berryman – 27 Mar 17

Always a pleasure visiting Portmore. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Jean – 23 Mar 17

Hi Jean

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings and truly lovely comments, I will pass these onto the team. I'm so pleased to know that you are a happy patient.

Have a great week.

Best

Nikki
--
Nikki Berryman

Nikki Berryman – 27 Mar 17

Whilst I always enjoy visiting the Portmore Dental Practice on this occasion I can honestly say that it will be an inconvienance to attend a second time for my crown fitting! It is also more driving & petrol for A.J as I do not drive. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
8/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Hazel – 23 Mar 17

Hi Hazel

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

With regards to your travel, I know you come a long way and we really do love seeing you here! On this occasion, there is no way around it, 2 sessions will definitely be required. Fingers crossed we can continue to maintain you to a high standard and repairs will be few and far between.

Have a lovely week.

Best

Nikki
--
Nikki Berryman

Nikki Berryman – 27 Mar 17

Fantastic - highly recommend. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Will Newland – 23 Mar 17

Hi Will

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings and kind comment, I'm so pleased to know that you are a happy patient.

Have a great week.

Best

Nikki
--
Nikki Berryman

Nikki Berryman – 27 Mar 17

8/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Claire – 22 Mar 17

Hi Claire

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a great week.

Best

Nikki
--
Nikki Berryman

Nikki Berryman – 27 Mar 17

8/10 – How useful are our communications and booking systems?
5/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
5/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
7/10 – How did you rate the comfort of your treatment today?
6/10 – How happy are you to recommend us to friends & family?

Gill – 19 Mar 17

Dear Mrs Welch

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

I would really some further feedback on the points raised, in particular the ratings for the waiting room. I will give you a call today to discuss.

In the meantime, I would be very grateful if you could let me know what we would need to improve on, in order for you to rate us 10/10 in all areas. As a team, we are very keen that every patient experience is top notch at every visit.

Thanks again for taking the time.

Best wishes

Nikki

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Nikki Berryman

Nikki Berryman – 20 Mar 17

Well as you can see, a total pleasure, which totally contradicts the perceived perception of a visit to the Dentist.! Portmore is quite remarkable, it sparkles, and particular praise MUST go to the terrible twins, Mandy and Melanie, who are exceptional ladies. So kind, so welcoming and very personable. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Barbara – 18 Mar 17

Dear Barbara

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

I am so delighted and thrilled to see your wonderful ratings and very very kind comments. That has absolutely made my day. We work so hard to try to ensure that every patient experience is a happy and relaxed one, I'm so pleased to know that you are a happy patient.

I will pass these lovely comments onto Mandy and Mel (agreed, they are fabulous!).

Have a great week

Very best wishes

Nikki
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Nikki Berryman

Nikki Berryman – 20 Mar 17

Portmore Dental Office Reviews

Based on 3849 reviews and 3849 ratings our customers rate us 9.7/10.

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