Portmore Dental Office reviews and feedback - independently hosted by CustomerSure

9/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
7/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
8/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Dear Gavin,

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients. Thanks also for the mostly wonderful ratings, I'm so pleased to know that you are a happy patient. With regards to your rating of 7/10 for the patient lounge in terms of cleanliness, relaxation and calm- what would we need to improve on in order for you to rate us 10/10?

Best Wishes,
Naomi

Naomi Maynard – 31 May 17

9/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Karen – 31 May 17

Dear Karen,

Thank you for taking the time to give us feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings, I'm delighted to know that you are a happy patient!

Best wishes,
Naomi Maynard

Naomi Maynard – 31 May 17

A temporary veneer was created to replace one that had broken off. Unfortunately the temporary veneer fell of the following day, so I have had to make another appointment. This is not the fault of the dental practice, which has been excellent in speedy responses to the problem my teeth present. – How would you describe your overall experience?

9/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
6/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Christine – 31 May 17

Dear Christine,

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients. Thanks also for the mostly wonderful ratings, I'm so pleased to know that you are a happy patient.
With regards to your rating of 6/10 for explanation of treatment - Did you feel the explanation not detailed enough, or that it was inconvenient for the temporary to come adrift? Unfortunately, temporary restorations can sometimes come adrift, especially on front teeth, with the force of eating and/chewing. Try to avoid undue pressure in that area until we place the permanent restoration. I will reach out to you today to make a suggestion about expediting the restoration.

Thank you again for the feedback.

Best Wishes,
Katie Scott

Naomi Maynard – 01 Jun 17

It is still early days, as I am a new patient and haven't had any dental treatment yet. But so far the service has been excellent and very professional. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
9/10 – How happy are you to recommend us to friends & family?

Christopher – 31 May 17

Dear Christopher,

Thank you for taking the time to give us feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings, I'm delighted to know that you are a happy patient!

Best wishes,
Naomi

Naomi Maynard – 31 May 17

Lara was very welcoming, professional, explaining what she was doing as she worked and friendly. I am most satisfied with my visit and treatment. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Jacqueline – 30 May 17

Dear Jacqueline,

Thank you for taking the time to give us feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings, I'm delighted to know that you are a happy patient!

Best wishes,
Naomi Maynard

Naomi Maynard – 31 May 17

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Oliver – 26 May 17

Dear Oliver,

Thank you for taking the time to give us feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings, I'm delighted to know that you are a happy patient!

Best wishes,
Naomi Maynard

Naomi Maynard – 31 May 17

Excellent – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Elga – 26 May 17

Dear Elga,

Thank you for taking the time to give us feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings, I'm delighted to know that you are a happy patient!

Best wishes,
Naomi Maynard

Naomi Maynard – 31 May 17

Excellent... – How would you describe your overall experience?

9/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Jatinder – 25 May 17

Dear Jatinder,

Thank you for taking the time to give us feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings, I'm delighted to know that you are a happy patient!

Best wishes,
Naomi Maynard

Naomi Maynard – 31 May 17

Very good welcome I used to be nervous of the dentist not any more. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Kathryn – 25 May 17

Dear Kathryn,

Thank you for taking the time to give us feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings, I'm delighted to know that you are a happy patient!

Best wishes,
Katie
Treatment Coordinator

Naomi Maynard – 30 May 17

7/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
8/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
9/10 – How happy are you to recommend us to friends & family?

Lieve – 25 May 17

Dear Lieve,

Thank you for taking the time to give us feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Just out of interest is there anything that we could have done better to get a 10/10?

Best wishes,
Naomi Maynard

Naomi Maynard – 31 May 17

Excellent – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Michael – 17 May 17

Hi Michael,

Thank you for the wonderful ratings, I'm so pleased to know that you are a happy patient!

Your feedback is much appreciated and really does help us to improve the service we offer to our patients.

Best wishes

Naomi

Naomi Maynard – 18 May 17

Excellent – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Ian – 16 May 17

Hi Ian,

Thanks for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient!

Best wishes

Naomi

Naomi Maynard – 18 May 17

Joyful! How often do you hear that?! Eben is a glorious dentist--ever so competent and friendly, and his team of assistants perform their duties with panache and élan. The receptionists are delightful. The experience is almost... one of nirvana. :-) – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Marcel – 16 May 17

Hi Marcel,

Thanks for taking the time to complete our survey, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the amazing feedback, I'm so pleased to know that you are a happy patient!

Best wishes

Naomi

Naomi Maynard – 18 May 17

A pleasure – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Amber – 11 May 17

Hi Amber,

Thank you for taking the time to give us feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings, I'm delighted to know that you are a happy patient!

Best wishes,
Naomi Maynard

Naomi Maynard – 11 May 17

wasn't looking forward to it if Im honest. It wasn't nearly as bad as expected & all staff were fabulous!!! :-) – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Ann – 10 May 17

Hi Ann,

Thanks for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient!

Best wishes

Naomi
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Naomi Maynard

Naomi Maynard – 11 May 17

Great as always – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
8/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Anne-Marie – 10 May 17

Hi Anne- Marie

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Apologies for the error in the feedback email i have amended the details and they are now correct.

Best wishes

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Naomi Maynard

Naomi Maynard – 11 May 17

9/10 – How useful are our communications and booking systems?
8/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
9/10 – How happy are you to recommend us to friends & family?

Emma – 10 May 17

Hi Emma

It was a pleasure to meet you at your recent visit to the practice, thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Best wishes

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Naomi Maynard

Naomi Maynard – 11 May 17

Excellent, informative with choices of treatment needed. All staff friendly and helpful – How would you describe your overall experience?

9/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Marilyn – 01 May 17

Hi Marilyn

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Regarding your kind feedback about Dayle, he very sadly left us in January to work closer to home. During his notice period he made a point of letting his patients know that he was leaving during their visits, I am sorry if you were not made aware. Dvija has taken over Dayle's patient list, she has been with us for some time now and is an established and well loved member of our team who puts patient care at the top of her list of priorities when treating patients. I do hope you will feel as confident in her care . However, I will put your feedback on the agenda for our next team meeting just to re-confirm our procedures in this area.

Have a great week.

Best wishes

Nikki

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Nikki Berryman

Nikki Berryman – 02 May 17

10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
8/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Caroline – 30 Apr 17

Hi Caroline

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the mostly wonderful ratings, I'm so pleased to know that you are a happy patient.

With regards to your comments about time periods in-between appointments, on this occasion we need to allow enough time for the laboratory to complete/make the work at their end. Please do give me a call if you have any further questions about this.

Have a good week

Best wishes

Nikki

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Nikki Berryman

Nikki Berryman – 02 May 17

Professional and attentive – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
8/10 – How happy are you to recommend us to friends & family?

Ian – 30 Apr 17

Hi Ian

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Best wishes

Nikki
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Nikki Berryman

Nikki Berryman – 02 May 17

Hi Ian

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.
Thanks also for the wonderful ratings, I'm so pleased to know that you are generally a happy patient.

Have a great week.

Best wishes

Naomi Maynard

Naomi Maynard – 02 May 17

9/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
8/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Gavin – 27 Apr 17

Hi Gavin

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Best wishes

Nikki
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Nikki Berryman

Nikki Berryman – 02 May 17

Very good but expensive! – How would you describe your overall experience?

8/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
6/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
8/10 – How happy are you to recommend us to friends & family?

Matthew – 27 Apr 17

Hi Mr Haines

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

I was disappointed to note that you rated us 6/10 for your welcome into the practice, what would we need to do in order for you to rate us 10/10?

Regarding your comment about the cost, we do offer a monthly payment plan for patients who wish to budget for their routine treatment, this plan also offers a discount on some treatments. In addition, we offer a finance facility for those patients opting to spread the cost of larger courses of treatment over a longer time period. If you would like any further information on either of these points, please do not hesitate to give me a call.

Thanks again for taking the time to give us your feedback. Have a great week.

Best wishes

Nikki

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Nikki Berryman

Nikki Berryman – 02 May 17

8/10 – How useful are our communications and booking systems?
8/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
5/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
8/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Chris – 26 Apr 17

Hi Chris

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the mostly wonderful ratings, I'm so pleased to know that you are a happy patient.

With regards to your rating of 5/10 for explanation of treatment - what would we need to improve on in order for you to rate us 10/10? Did you feel the explanation not detailed enough?

Best wishes

Nikki

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Nikki Berryman

Nikki Berryman – 02 May 17

I'm completely satisfied. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Alexey – 26 Apr 17

Hi Alexey

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Best wishes

Nikki

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Nikki Berryman

Nikki Berryman – 02 May 17

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Fran – 26 Apr 17

Hi Fran

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a great week.

Best wishes

Nikki
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Nikki Berryman

Nikki Berryman – 02 May 17

Excellent! – How would you describe your overall experience?

9/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Jan Morgan-Harwood – 25 Apr 17

Hi Jan

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a great week

Best wishes

Nikki
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Nikki Berryman

Nikki Berryman – 02 May 17

Overall experience at this practice is always good – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
7/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Diane – 25 Apr 17

Hi Diane

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the wonderful ratings and lovely comment, I will pass this onto the team. I'm so pleased to know that you are a happy patient.

I note you rated us 7/10 for timekeeping, I'm so sorry if we kept you waiting for your appointment, we hate to keep our patients waiting as we know how precious everyone's time is. Sometimes, if the first couple of patients arrive even only a few minutes late it can throw us off for the whole session and we end up playing 'catch-up'. Again, apologies, we understand how annoying it can be.

Have a great week.

Best wishes

Nikki

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Nikki Berryman

Nikki Berryman – 02 May 17

Couldn't have asked for any better – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Simon – 25 Apr 17

Hi Simon

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the wonderful ratings and lovely comments, I will pass this onto the team. I'm so pleased to know that you are a happy patient.

Have a great week

Best wishes

Nikki
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Nikki Berryman

Nikki Berryman – 02 May 17

I am always made to feel very welcome when I arrive and everyone is very friendly, courteous and professional. I would not want to go anywhere else. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
5/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Lindel – 25 Apr 17

Hi Lindel

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the wonderful ratings and very lovely comments, I will pass these onto the team. I'm so pleased to know that you are a happy patient.

I note you rated us 5/10 for timekeeping, I'm so sorry if we kept you waiting a little, we really do try our best to keep to time, however sometimes circumstances arise and we find ourselves running late. Huge apologies for any inconvenience caused.

Best wishes

Nikki

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Nikki Berryman

Nikki Berryman – 02 May 17

Great!!! – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Anna – 20 Apr 17

Hi Anna

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the wonderful ratings and kind comments, I will pass this onto the team. I'm so pleased to know that you are a happy patient.

Have a great week

Best wishes

Nikki

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Nikki Berryman

Nikki Berryman – 02 May 17

A dental appointment wouldn't be one of my favourite things to do but my 2 experiences at the Portmore Dental Practice have been first class in every way. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Cavin – 18 Apr 17

Hi Cavin

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the wonderful ratings and very lovely comments, I will pass this onto the team. I'm so pleased to know that you are a happy patient.

Best wishes

Nikki

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Nikki Berryman

Nikki Berryman – 02 May 17

Excellent, as usual – How would you describe your overall experience?

7/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
7/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

John – 18 Apr 17

Hi John

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the mostly great ratings. Where you have rated us 7/10, may I ask what improvements you feel we would need to make in order for you to mark us 10/10?

Many thanks

Nikki
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Nikki Berryman

Nikki Berryman – 02 May 17

Excellent – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Jason – 14 Apr 17

Hi Jason

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a great week

Best wishes
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Nikki Berryman

Nikki Berryman – 02 May 17

Very good, but before I would recommend you I would qualify private dentistry is not cheap.. I don't know how competitive your surgery is? – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
5/10 – How happy are you to recommend us to friends & family?

Lillian – 13 Apr 17

Morning Lillian

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

With regards to your comments about our fees - let me explain. Our fees are calculated after addressing a number of variables - 1) Viewing pay scales of other practices who offer similar treatments - 2) Taking into account the training and vast experience of our clinicians 3) the standard/level of care that we provide 4) the quality of materials used 5) the technological innovation available at the practice.

Our aim is not to compete with other practice's on cost, but to provide the very highest standard of care/dentistry possible whilst continuing to invest in team training / development and innovation.

We do understand that this may be out of reach for some patients, this is why we offer a monthly membership plan to enable clients to budget monthly for their routine care whilst enjoying healthy discounts of any treatment they may require. We also offer extended payment options for patients undergoing lengthier courses of treatment.

I do hope that explains things, as ever, I am very happy to chat more with you should you wish.

Have a great week.

Best wishes
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Nikki Berryman

Nikki Berryman – 18 Apr 17

Overall very good, I only came on for a check up and hygienist visit and no treatment required, always a bonus. – How would you describe your overall experience?

8/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
9/10 – How happy are you to recommend us to friends & family?

Robert – 13 Apr 17

Hi Robert

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a great week.

Best wishes

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Nikki Berryman

Nikki Berryman – 18 Apr 17

I always get a warm welcome at Portmore Dental, they are caring, professional and extremely good at what they do. I have recommended them to all my family and several friends. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Alex – 12 Apr 17

Hi Alex
Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the wonderful ratings and super lovely comments, I will pass these onto the team it will make their day. I'm so pleased to know that you are a happy patient.

Have a great week.

Best wishes

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Nikki Berryman

Nikki Berryman – 18 Apr 17

Very best – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Britta – 12 Apr 17

Hi Britta

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a great week.

Best wishes
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Nikki Berryman

Nikki Berryman – 18 Apr 17

I have been coming to you for years now , always very friendly and pleasant staff, and more importantly they all look after my teeth well , so overall a good dentist practice . – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Merle – 12 Apr 17

Morning Merle
Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the wonderful ratings and very kind comments, I will pass these onto the team. I'm so pleased to know that you are a happy patient.

Have a great week.

Best wishes

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Nikki Berryman

Nikki Berryman – 18 Apr 17

9/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
7/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
9/10 – How happy are you to recommend us to friends & family?

Gabriel – 12 Apr 17

Hi Gabriel
Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the wonderful ratings, I'm so pleased to know that you are generally a happy patient. In terms of the waiting area, what would we need to change/improve on, in order for you to rate us 10/10?

Have a great week.

Best wishes

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Nikki Berryman

Nikki Berryman – 18 Apr 17

My Cerec inlay was pain free. Eben explained the process and everything went well. The Refresh was carried out efficiently as usual. The staff at Portmore are friendly and helpful. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Kay – 06 Apr 17

Hi Kay

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the wonderful ratings and very kind comments, I will pass these onto the team. I'm so pleased to know that you are a happy patient.

Have a great week.

Best wishes
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Nikki Berryman

Nikki Berryman – 18 Apr 17

As best it could be for a root treatment – How would you describe your overall experience?

9/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
8/10 – How happy are you to recommend us to friends & family?

Drummond – 05 Apr 17

Morning Mr Drummond

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a great week.

Best wishes

--
Nikki Berryman

Nikki Berryman – 18 Apr 17

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Arthureen – 05 Apr 17

Hi Arthureen
Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a great week.

Best wishes

--
Nikki Berryman

Nikki Berryman – 18 Apr 17

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Valerie – 05 Apr 17

Hi Valerie

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a great week.

Best wishes
--
Nikki Berryman

Nikki Berryman – 18 Apr 17

Very good – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Gerald – 31 Mar 17

Hi Gerald

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a great week.

Best wishes
--
Nikki Berryman

Nikki Berryman – 18 Apr 17

Great – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Geraldine – 30 Mar 17

Hi Geraldine

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a great week.

Best wishes
--
Nikki Berryman

Nikki Berryman – 18 Apr 17

Excellent ... all staff are welcoming – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Lois – 30 Mar 17

Hi Lois
Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the wonderful ratings and kind comments, I will pass these onto the team. I'm so pleased to know that you are a happy patient.

Have a great week.

Best wishes

--
Nikki Berryman

Nikki Berryman – 18 Apr 17

10/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Yvette – 30 Mar 17

Hi Yvette

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a great week.

Best wishes
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Nikki Berryman

Nikki Berryman – 18 Apr 17

It's always a pleasure to come into Portmore. I've been a customer for approximately 35yrs and I wouldn't change. All staff are happy / jolly and my dentist is fab! – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Matt – 30 Mar 17

Hi Matt

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the wonderful ratings and kind comments, I will pass these onto the team. I'm so pleased to know that you are a happy patient.

Have a great week.

Best wishes
--
Nikki Berryman

Nikki Berryman – 18 Apr 17

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Suzanne – 30 Mar 17

Hi Suzanne

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a great week.

Best wishes

Nikki
--
Nikki Berryman

Nikki Berryman – 18 Apr 17

Excellent – How would you describe your overall experience?

9/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Kristina Hannah – 27 Mar 17

Hi Kristina

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a great week.

Best

Nikki
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Nikki Berryman

Nikki Berryman – 27 Mar 17

Portmore Dental Office Reviews

Based on 3914 reviews and 3914 ratings our customers rate us 9.7/10.

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