Portmore Dental Office reviews and feedback - independently hosted by CustomerSure

I've been coming to Portmore for over 30 years and it's always been spot on. Lovely friendly staff and the care you have when having any treatments is second to none. Perfect 👌 – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Hazel – 25 Mar 17

Hi Hazel

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings and really kind comments, I will pass these onto the team. I'm so pleased to know that you are a happy patient.

Have a great week.

Best

Nikki
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Nikki Berryman

Nikki Berryman – 27 Mar 17

Very welcoming – How would you describe your overall experience?

9/10 – How useful are our communications and booking systems?
8/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
9/10 – How happy are you to recommend us to friends & family?

Patricia – 24 Mar 17

Hi Patricia

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a great week.

Best

Nikki
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Nikki Berryman

Nikki Berryman – 27 Mar 17

Very good as always. The only problem I had was a ten minute wait which is really not a problem with newspapers to read in the waiting area. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
8/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Keith – 24 Mar 17

Hi Keith

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

I'm so sorry we kept you waiting a little, I really appreciate your patience and understanding. We really hate to keep our patients waiting, but on the odd occasion it done happen.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a great week.

Best

Nikki
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Nikki Berryman

Nikki Berryman – 27 Mar 17

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
8/10 – How did you rate your welcome into the practice today?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Ben – 23 Mar 17

Hi Ben

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a great week.

Best

Nikki
--
Nikki Berryman

Nikki Berryman – 27 Mar 17

7/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Christine – 23 Mar 17

Hi Christine

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Out of interest, what would we need to do in order to improve our communications and bookings from your point of view?

Have a great week.

Best

Nikki

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Nikki Berryman

Nikki Berryman – 27 Mar 17

Very good – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
8/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Gavin – 23 Mar 17

Pleasant, friendly. Nothing unpleasant expected nor experienced - no needles! – How would you describe your overall experience?

9/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Sue – 23 Mar 17

Hi Sue

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient. I'm so glad you enjoyed the TV, having had a couple of long sessions myself recently, I understand what a difference it makes!!

Have a great week.

Best

Nikki
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Nikki Berryman

Nikki Berryman – 27 Mar 17

I am always warmly welcomed in the practice and made to feel very much at home. I can honestly say that this is the first time EVER that I don't fear my visits to the dentist. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Yvonne – 23 Mar 17

Hi Yvonne

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings and lovely, lovely comments, I will pass these onto the team. I'm so pleased to know that you are a happy patient, that genuinely really does make my day!!

Have a great week.

Best

Nikki

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Nikki Berryman

Nikki Berryman – 27 Mar 17

My first visit after transferring from my previous dentist of many years. Everything was well executed and I was very favourably impressed and reassured with my new dental practice. – How would you describe your overall experience?

9/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Alan – 23 Mar 17

Hi Alan

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings and lovely comments, I'm so pleased to know that you are a happy patient.

With regards to the coat rack, duly noted, I will take this on board.

Have a great week.

Best

Nikki
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Nikki Berryman

Nikki Berryman – 27 Mar 17

Always a pleasure visiting Portmore. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Jean – 23 Mar 17

Hi Jean

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings and truly lovely comments, I will pass these onto the team. I'm so pleased to know that you are a happy patient.

Have a great week.

Best

Nikki
--
Nikki Berryman

Nikki Berryman – 27 Mar 17

Whilst I always enjoy visiting the Portmore Dental Practice on this occasion I can honestly say that it will be an inconvienance to attend a second time for my crown fitting! It is also more driving & petrol for A.J as I do not drive. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
8/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Hazel – 23 Mar 17

Hi Hazel

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

With regards to your travel, I know you come a long way and we really do love seeing you here! On this occasion, there is no way around it, 2 sessions will definitely be required. Fingers crossed we can continue to maintain you to a high standard and repairs will be few and far between.

Have a lovely week.

Best

Nikki
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Nikki Berryman

Nikki Berryman – 27 Mar 17

Fantastic - highly recommend. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Will Newland – 23 Mar 17

Hi Will

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings and kind comment, I'm so pleased to know that you are a happy patient.

Have a great week.

Best

Nikki
--
Nikki Berryman

Nikki Berryman – 27 Mar 17

8/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Claire – 22 Mar 17

Hi Claire

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a great week.

Best

Nikki
--
Nikki Berryman

Nikki Berryman – 27 Mar 17

8/10 – How useful are our communications and booking systems?
5/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
5/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
7/10 – How did you rate the comfort of your treatment today?
6/10 – How happy are you to recommend us to friends & family?

Gill – 19 Mar 17

Dear Mrs Welch

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

I would really some further feedback on the points raised, in particular the ratings for the waiting room. I will give you a call today to discuss.

In the meantime, I would be very grateful if you could let me know what we would need to improve on, in order for you to rate us 10/10 in all areas. As a team, we are very keen that every patient experience is top notch at every visit.

Thanks again for taking the time.

Best wishes

Nikki

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Nikki Berryman

Nikki Berryman – 20 Mar 17

Well as you can see, a total pleasure, which totally contradicts the perceived perception of a visit to the Dentist.! Portmore is quite remarkable, it sparkles, and particular praise MUST go to the terrible twins, Mandy and Melanie, who are exceptional ladies. So kind, so welcoming and very personable. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Barbara – 18 Mar 17

Dear Barbara

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

I am so delighted and thrilled to see your wonderful ratings and very very kind comments. That has absolutely made my day. We work so hard to try to ensure that every patient experience is a happy and relaxed one, I'm so pleased to know that you are a happy patient.

I will pass these lovely comments onto Mandy and Mel (agreed, they are fabulous!).

Have a great week

Very best wishes

Nikki
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Nikki Berryman

Nikki Berryman – 20 Mar 17

As wonderful as ever! – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

John Yeomans – 17 Mar 17

Dear Mr Yeomans

Thank you so much for taking the time to give us your feedback, it is much appreciated, and really does help us to improve the service we offer to our patients.

Thank you also for the ratings and truly wonderful comments, I'm so very pleased to know that you are a happy patient!

Thanks again for your time.

Best wishes

Nikki
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Nikki Berryman

Nikki Berryman – 20 Mar 17

As always a first class experience. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Mark – 17 Mar 17

Hi Mark

Thank you for taking the time to give us your feedback, it is very much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings and lovely comments, I will pass these onto the team, I'm so pleased to know that you are a happy patient.

Have a great weekend

Best wishes
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Nikki Berryman

Nikki Berryman – 17 Mar 17

Not great. The hygienist service was merely 20 minutes, with no flossing or teepeeing done. £68 is £200 per hour and I felt I did not get value. The personal interface is fine. Nick – How would you describe your overall experience?

5/10 – How useful are our communications and booking systems?
7/10 – How well did we keep to time today?
8/10 – How did you rate your welcome into the practice today?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
6/10 – How did you rate the comfort of your treatment today?
0/10 – How happy are you to recommend us to friends & family?

Nicholas – 17 Mar 17

Hi Mr Greenwood

Thank you for taking the time to give us your feedback, it is very much appreciated and really does help us to improve the service we offer to our patients.

I am sorry to hear that your recent experience at the practice did not reach your expectations. It is very important to us all that that every patient has a first class visit at the practice. I will discuss your case with your hygienist and she will call you in due course (either today or Monday). In the meantime, I will call you today to arrange a free of charge follow up appointment at a time convenient to you.

Have a great weekend

Best wishes

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Nikki Berryman

Nikki Berryman – 17 Mar 17

John and his assistant were great, but prep for Crowns is never going to be a pleasant experience. – How would you describe your overall experience?

9/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
7/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Clive – 17 Mar 17

Hi Clive
Thank you for taking the time to give us your feedback, it is very much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient. With regards to your incline in the chair, we will always try to be accommodating as possible to ensure your comfort, however, if treatment needs to be carried out, we do require patients to be tilted back slightly. I hope the session was comfortable.

Have a great weekend

Best wishes

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Nikki Berryman

Nikki Berryman – 17 Mar 17

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Mark – 17 Mar 17

Great – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Terry – 17 Mar 17

Hi Terry

Thank you for taking the time to give us your feedback, it is very much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a great weekend

Best wishes
--
Nikki Berryman

Nikki Berryman – 17 Mar 17

Always good! – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Rosemary – 13 Mar 17

Hi Rosemary

Thank you for taking the time to give us your feedback, it is very much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a great weekend

Best wishes
--
Nikki Berryman

Nikki Berryman – 17 Mar 17

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Curtis – 13 Mar 17

Hi Curtis
Thank you for taking the time to give us your feedback, it is very much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a great weekend

Best wishes

--
Nikki Berryman

Nikki Berryman – 17 Mar 17

As usual excellent. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Frances – 13 Mar 17

Hi Frances

Thank you for taking the time to give us your feedback, it is very much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a great weekend

Best wishes
--
Nikki Berryman

Nikki Berryman – 17 Mar 17

10/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Shirley – 13 Mar 17

Hi Shirley

Thank you for taking the time to give us your feedback, it is very much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a great weekend

Best wishes
--
Nikki Berryman

Nikki Berryman – 17 Mar 17

excellent – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Anne – 13 Mar 17

Hi Anne

Thank you for taking the time to give us your feedback, it is very much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a great weekend

Best wishes
--
Nikki Berryman

Nikki Berryman – 17 Mar 17

As relaxing and stress free as it could be under the circumstances. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Christine – 13 Mar 17

Hi Christine

Thank you for taking the time to give us your feedback, it is very much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

With regards to cost, we do offer a monthly membership plan which allows patients to budget for their general dental care monthly, it also offers a 15% discount on all future treatment. If you wold like any further information, please don't hesitate to give me a call.

Have a great weekend

Best wishes
--
Nikki Berryman

Nikki Berryman – 17 Mar 17

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Frank – 05 Mar 17

Hi Frank

Thank you for taking the time to give us your feedback, it is very much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a great weekend

Best wishes
--
Nikki Berryman

Nikki Berryman – 17 Mar 17

Good – How would you describe your overall experience?

9/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
9/10 – How happy are you to recommend us to friends & family?

Dominic – 04 Mar 17

Hi Dominic

Thank you for taking the time to give us your feedback, it is very much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a great weekend

Best wishes
--
Nikki Berryman

Nikki Berryman – 17 Mar 17

I will know when my treatment has been completed . so far good – How would you describe your overall experience?

9/10 – How useful are our communications and booking systems?
8/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Andrew – 03 Mar 17

Hi Andrew

Thank you for taking the time to give us your feedback, it is very much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a great weekend

Best wishes
--
Nikki Berryman

Nikki Berryman – 17 Mar 17

I was a little late due to traffic and the team accommodated me – How would you describe your overall experience?

9/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
8/10 – How did you rate the comfort of your treatment today?
8/10 – How happy are you to recommend us to friends & family?

David Nunn – 02 Mar 17

Generally excellent as always. The only reason for the slightly lower scores on a couple of questions was because of the fire alarm and power issues that you had been experiencing and was causing problems for pretty much everybody - not your fault. – How would you describe your overall experience?

8/10 – How useful are our communications and booking systems?
6/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Robin – 28 Feb 17

Very pleased with the treatment today, not as dawnting as expected. – How would you describe your overall experience?

8/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
8/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Lea – 27 Feb 17

Hi Lea
Thank you for taking the time to give us your feedback, it is very much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a great weekend

Best wishes

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Nikki Berryman

Nikki Berryman – 17 Mar 17

Very good, especially as I had to have serious remedial treatment. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Judy – 27 Feb 17

Hi Judi

Thank you for taking the time to give us your feedback, it is very much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a great weekend

Best wishes
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Nikki Berryman

Nikki Berryman – 17 Mar 17

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

James – 27 Feb 17

Hi James

Thank you for taking the time to give us your feedback, it is very much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a great weekend

Best wishes
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Nikki Berryman

Nikki Berryman – 17 Mar 17

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

William – 22 Feb 17

Hi William

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a wonderful day

Best wishes

Nikki
Practice Manager
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Nikki Berryman

Nikki Berryman – 27 Feb 17

9/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

David – 22 Feb 17

Hi David

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a wonderful day

Best wishes

Nikki
Practice Manager
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Nikki Berryman
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Nikki Berryman

Nikki Berryman – 27 Feb 17

Quite expensive but a very good service and experience. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Kate – 22 Feb 17

Hi Kate

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

With regards to your comments about our fees; we feel that our fees are in line with the standard of dentistry and level of service that the practice provides. We do offer a monthly membership scheme for patients that would like to budget for treatment, it is £18.25 per month and includes 2 examination visits, 2 hygiene visits, all x-rays per year, it also gives patients a 15% discount off any treatment required. We find a lot of our patients are joining the membership plan as its provides good value for money. Do let me know if you would like an additional information.

With regards to the parking, we feel lucky that we are the only practice in Weybridge that offers parking for 8+ patients, plus disabled parking. We are unable to increase the size of our parking bays at this time, however, there is a paid car-park at the bottom of the road and Morrisons offer free car-parking for 90 minutes, I'm not sure if the parking bays at either of these locations are any bigger, but it may be worth a try.

Thank you again for your feedback.

Have a wonderful day

Best wishes

Nikki
Practice Manager
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Nikki Berryman – 27 Feb 17

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Shirley – 22 Feb 17

Hi Shirley

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a wonderful day

Best wishes

Nikki
Practice Manager
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Nikki Berryman – 27 Feb 17

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Bev – 20 Feb 17

Hi Bev

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a wonderful day

Best wishes

Nikki
Practice Manager
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Nikki Berryman – 27 Feb 17

Going to the dentist is not usually something to look forward to but the experience is a pleasant one, its the staff that make it that way. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Amber – 20 Feb 17

Hi

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a wonderful day

Best wishes

Nikki
Practice Manager
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Nikki Berryman – 27 Feb 17

Always a pleasure to visit as everyone is very friendly and kind. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Anabelle – 20 Feb 17

Hi Anabelle

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings and lovely comments, I'm so pleased to know that you are a happy patient.

Have a wonderful day

Best wishes

Nikki
Practice Manager
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Nikki Berryman – 27 Feb 17

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Carol – 20 Feb 17

Hi Carol

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a wonderful day

Best wishes

Nikki
Practice Manager
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Nikki Berryman – 27 Feb 17

Super as always! – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Juliet – 20 Feb 17

9/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Martin – 20 Feb 17

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

James – 20 Feb 17

Hi James

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a wonderful day

Best wishes

Nikki
Practice Manager
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Nikki Berryman – 27 Feb 17

Most pleasant – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Jacqui – 10 Feb 17

Hi Jacqui

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a wonderful day

Best wishes

Nikki
Practice Manager
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Nikki Berryman – 27 Feb 17

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Nigel – 10 Feb 17

10/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Nick – 10 Feb 17

Superlative! My Brazier was so tender and gentle with my 91 year old mother in law who had to have 2 root extractions., and adjust her denture. Dental nurses also were lovely. I has appointment yesterday for myself, and received the same outstanding service and treatment I have been used to for the last 20 years! Eben gave me root canal treatment just before Xmas which I had been terrified of, but it was amazing and I didn't feel a bit of discomfort, and my teeth have been great since. Would highly recommend these dedicated practitioners any time! – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Jane – 09 Feb 17

Morning Jane

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings and really fantastic comments. I read your feedback to our team this morning at our Huddle, everyone was so touched and its really great to know that you are a happy patient and feel cared for. It really makes our day to hear such positive feedback as we all work so hard to make sure that every patient experience is a good one.

I'm also glad your mum-in-law was well looked after, that's very important to us.

Thanks again for your kind comments, it truly has made our day!

Very best wishes

Nikki
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Nikki Berryman

Nikki Berryman – 10 Feb 17

Portmore Dental Office Reviews

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