Portmore Dental Office reviews and feedback - independently hosted by CustomerSure

9/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Hi Hayley

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Have a great day.

Best Wishes

Nikki
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Nikki Berryman

Nikki Berryman – 11 Jan 17

Practise delivered a very professional, highly informed and calm experience for a procedure that I was nervous about. I appreciated the attention placed on every step in the process - e.g. support from reception; information and discussion on options and benefits versus risk at the pre-procedure consultation meeting, and during the procedure I found it to be a smooth, clinical and gentle delivery by Johan and team. Instructions for care are simple, clearly explained and easy to follow and I appreciated the follow-up call 24 hours later. This high standard matched my experience of other appointments at the practise. I also appreciate the dentists' desire to learn and import new innovations and techniques in dentistry into their practise. – How would you describe your overall experience?

8/10 – How useful are our communications and booking systems?
7/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Liz – 06 Jan 17

Afternoon Liz

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the practice and the service we offer to our patients.

I'm blown away by your wonderful comments which I have just passed on to our team. Thank you so much, I'm so pleased to know that you are a happy patient and that you are pleased with the service. We try so hard to make sure that every patient experience exceeds expectation and its great to know that every team member played a part in making you feel at ease.

I'm very proud of our team, even more so today. It's a lovely way to end the week.

Thank you again.

Very best wishes

Nikki
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Nikki Berryman

Nikki Berryman – 06 Jan 17

As always it was friendly and efficient. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Peter – 06 Jan 17

Dear Peter

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the lovely comments and wonderful ratings, I will pass these onto the team. I'm so pleased to know that you are a happy patient.

Have a great day.

Best Wishes

Nikki
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Nikki Berryman

Nikki Berryman – 11 Jan 17

10/10 – How useful are our communications and booking systems?
8/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Yanina – 06 Jan 17

Dear Yanina

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

I'm so pleased to know that you are a happy patient.

Have a great day.

Best Wishes

Nikki
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Nikki Berryman

Nikki Berryman – 11 Jan 17

Reassuring – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Rosemary – 05 Jan 17

Dear Rosemary

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the lovely comments and wonderful ratings, I will pass these onto the team. I'm so pleased to know that you are a happy patient.

Have a great day.

Best Wishes

Nikki
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Nikki Berryman

Nikki Berryman – 11 Jan 17

Very pleasant. Staff are very polite and friendly – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Marion – 04 Jan 17

Hi Marion

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the lovely comments and wonderful ratings, I will pass these onto the team. I'm so pleased to know that you are a happy patient.

Have a great day.

Best Wishes

Nikki
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Nikki Berryman

Nikki Berryman – 11 Jan 17

Great, as always. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Barbara – 29 Dec 16

4/10 – How useful are our communications and booking systems?
7/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
9/10 – How happy are you to recommend us to friends & family?

Anna – 23 Dec 16

Efficient and friendly. Have been using Dr Brazier since a child and as I requested a Saturday appointment saw Dr Kriek this time. Straight forward service in a relaxed environment. Would recommend to anyone. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Sophia – 20 Dec 16

Hi Sophia

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the lovely comments, I will pass these onto the team. I'm so pleased to know that you are a happy patient, it means a lot to us all.

Have a wonderful Christmas.

Best wishes

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Nikki Berryman

Nikki Berryman – 21 Dec 16

Calm and relaxing – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Marjorie S – 15 Dec 16

Hi Marjorie

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the lovely comments, I will pass these onto the team.

Regarding the fee's, we do offer a membership plan that allows patient to budget monthly for their routine treatment and gives them a 15% discount on all future treatment. If this is something you would like to consider, do let me know and I will give you a call to discuss over the phone.

Have a wonderful Christmas.

Very best wishes

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Nikki Berryman

Nikki Berryman – 21 Dec 16

9/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
9/10 – How happy are you to recommend us to friends & family?

Phil – 15 Dec 16

Hi Phil

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a wonderful Christmas.

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Nikki Berryman

Nikki Berryman – 21 Dec 16

Very very sad that Dale is leaving. He has been very kind to me on my visits and will be really missed. I get very nervous and he a way of making sure I'm calm. Now I have to get used too someone new. He's a real asset to the place. I really wish him well for the future. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Dominic – 15 Dec 16

Hi Dominic

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the lovely comments about Dayle. Yes, he will certainly be missed, he is a really great asset to our team.

Have a wonderful Christmas.

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Nikki Berryman

Nikki Berryman – 21 Dec 16

Excellent thank you – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Nicole – 15 Dec 16

Hi Nicole

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the lovely comments, I will pass these onto the team.

Have a wonderful Christmas.

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Nikki Berryman

Nikki Berryman – 21 Dec 16

9/10 – How useful are our communications and booking systems?
7/10 – How well did we keep to time today?
8/10 – How did you rate your welcome into the practice today?
7/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
8/10 – How did you rate the comfort of your treatment today?
8/10 – How happy are you to recommend us to friends & family?

Ross – 15 Dec 16

Hi Ross

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Out of interest, what would we need to improve on in order for you to rate us 10/10 in all areas?

Have a wonderful Christmas.

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Nikki Berryman

Nikki Berryman – 21 Dec 16

Friendly, courteous, kind – How would you describe your overall experience?

8/10 – How useful are our communications and booking systems?
8/10 – How well did we keep to time today?
8/10 – How did you rate your welcome into the practice today?
8/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
8/10 – How did you rate the comfort of your treatment today?
8/10 – How happy are you to recommend us to friends & family?

Stella – 14 Dec 16

Hi Stella

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the lovely comments, I will pass these onto the team.

Have a wonderful Christmas.

Best wishes

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Nikki Berryman

Nikki Berryman – 21 Dec 16

10/10 – How useful are our communications and booking systems?
8/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
8/10 – If treatment has been recommended today how well was it explained?
7/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
8/10 – How did you rate the comfort of your treatment today?
9/10 – How happy are you to recommend us to friends & family?

Liz – 13 Dec 16

Hi Liz

Thank you for taking the time to give us your feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

I note you rated us 7/10 for our waiting area, out of interest, what would we need to do in order for you to rate us 10/10?

Thanks again for the feedback.

Have a wonderful day

Best wishes
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Nikki Berryman

Nikki Berryman – 14 Dec 16

8/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
8/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Diane – 12 Dec 16

Hi Diane

Thank you for taking the time to give us your feedback. It is much appreciated and really does help us to improve the serivce we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased ot know that you are a happy patient.

Have a wonderful day

Best wishes
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Nikki Berryman

Nikki Berryman – 14 Dec 16

Very good! – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Lynn – 12 Dec 16

Hi Lynn

Thank you for taking the time to give us your feedback. It is much appreciated and really does help us to improve the serivce we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased ot know that you are a happy patient.

Have a wonderful day

Best wishes
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Nikki Berryman

Nikki Berryman – 14 Dec 16

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Valerie – 12 Dec 16

Hi Valerie

Thank you for taking the time to give us your feedback. It is much appreciated and really does help us to improve the serivce we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased ot know that you are a happy patient.

Have a wonderful day

Best wishes
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Nikki Berryman

Nikki Berryman – 14 Dec 16

Excellent. John Brazier did a brilliant job for which I am grateful to him. – How would you describe your overall experience?

9/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Druva – 10 Dec 16

Moring Druva

Thank you for taking the time to give us your feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for wonderful ratings and lovely comments, I will pass these onto the team. I'm so pleased to know that you are a happy patient.

Wishing you a very Happy Christmas.
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Nikki Berryman

Nikki Berryman – 12 Dec 16

Good – How would you describe your overall experience?

9/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
8/10 – How did you rate your welcome into the practice today?
7/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
8/10 – How did you rate the comfort of your treatment today?
9/10 – How happy are you to recommend us to friends & family?

Sue Cassell – 09 Dec 16

Hi Sue

Thank you for taking the time to give us your feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

With regards to your comments about the TV and costs. We will arrange for the TV to be turned on, although many patients prefer music, although maybe we could have the news channel on in the background. Costs, I note that you have just joined our membership plan. This should be really helpful in assisting you to budget for your routine care as you can pay monthly. The plan also offers 15% discount off all treatment in the future which should help somewhat.

Thank you again for your lovely feedback.

Wishing you a very Happy Christmas.
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Nikki Berryman

Nikki Berryman – 12 Dec 16

Excellent! Caring, patient, informed treatment – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Shirley – 08 Dec 16

Hi Shirley

Thank you for taking the time to give us your feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for wonderful ratings, I'm so pleased to know that you are a happy patient.

Wishing you a very Happy Christmas.

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Nikki Berryman

Nikki Berryman – 12 Dec 16

Perfect and felt relaxed throughout. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
7/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Karen – 08 Dec 16

Hi Karen

Thank you for taking the time to give us your feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for wonderful ratings, I'm so pleased your first experience with us was a positive one. I do note, however, the 7/10 rating for our time keeping. I do apologise if we kept you waiting, not our intention at all, we understand that patients time is precious and try our best to keep to time wherever possible.

Thank you again for the feedback, and I do hope that your journey with us continues to be of a high standard.

Very best wishes for a wonderful Christmas

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Nikki Berryman

Nikki Berryman – 12 Dec 16

9/10 – How useful are our communications and booking systems?
7/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
8/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
9/10 – How happy are you to recommend us to friends & family?

Thomas – 08 Dec 16

Hi Thomas

Thank you for taking the time to give us your fedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient. I do however note your rating for our time keeping, and do apologise if we kept you waiting. Sometimes if the first patient of the session arrives a little late it throws us out for the whole day, but huge apologies, we hate to keep our patients waiting.

Have a wonderful Christmas

Best wishes
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Nikki Berryman

Nikki Berryman – 12 Dec 16

Excellent. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Boki – 07 Dec 16

Hi Boki

Thank you for taking the time to give us your fedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a wonderful Christmas

Best wishes
--
Nikki Berryman

Nikki Berryman – 12 Dec 16

Friendly and professional...perfect! – How would you describe your overall experience?

9/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Graham – 07 Dec 16

My experience at Portmore has always been positive. Staff are efficient and friendly and I have confidence in the dentists and hygienists. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Kay – 06 Dec 16

It's always good – How would you describe your overall experience?

5/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
8/10 – How happy are you to recommend us to friends & family?

Martin – 05 Dec 16

Hi Martin

Thank you for taking the time to give us your feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Out of interest, what would we need to improve in order for you to rate our communications and booking systems higher?

Best wishes
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Nikki Berryman

Nikki Berryman – 05 Dec 16

Friendly and professional – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Robert – 05 Dec 16

Hi Robert

Thank you for taking the time to give us your feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Best wishes

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Nikki Berryman

Nikki Berryman – 05 Dec 16

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Fran – 01 Dec 16

Hi Fran

Thank you for taking the time to give us your feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Best wishes
--
Nikki Berryman

Nikki Berryman – 05 Dec 16

10/10 – How useful are our communications and booking systems?
8/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Annabelle – 01 Dec 16

Hi Annabelle

Thank you for taking the time to give us your feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Best wishes

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Nikki Berryman

Nikki Berryman – 05 Dec 16

Excellent – How would you describe your overall experience?

8/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
8/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

John – 01 Dec 16

Hi John

Thank you for taking the time to give us your feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Best wishes
--
Nikki Berryman

Nikki Berryman – 05 Dec 16

9/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Elizabeth – 28 Nov 16

Hi Elizabeth

Thank you for taking the time to give us your feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Best wishes
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Nikki Berryman

Nikki Berryman – 05 Dec 16

I had a good experience everyone was very friendly and treatment was great – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
9/10 – How happy are you to recommend us to friends & family?

Liz – 26 Nov 16

All staff were extremely friendly and helpful – How would you describe your overall experience?

8/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
8/10 – If treatment has been recommended today how well was it explained?
5/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Christine – 25 Nov 16

Hi Christine

Thanks for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings.

With regards to your comment about somewhere to hang outside clothes, we did try this once but most patients felt they wanted to take personal belongings into the surgery with them, where they can hang them behond the door. However, there is an umbrella stand in the waiting area. I will bring this up again at the next team meeting and let you know what we decide.

Thank you for taking the time to give us your feedback, it really does help us to move the practice forward.

Have a great day.

Best wishes

Nikki
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Nikki Berryman

Nikki Berryman – 28 Nov 16

Excellent!! – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Kirsty – 25 Nov 16

Hi Kirsty

Thanks for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings! I will let the team know that you rated them so highly, I'm so pleased to know that you are a happy patient.

Have a great day.

Best wishes

Nikki
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Nikki Berryman

Nikki Berryman – 28 Nov 16

Know you are in safe hands / helpful advice. Helped in getting convenient apps. – How would you describe your overall experience?

9/10 – How useful are our communications and booking systems?
8/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
8/10 – How happy are you to recommend us to friends & family?

Judith – 24 Nov 16

Hi Judith

Thanks for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings. With regards to your comment about the carpark, we are fortunate enough to be able to offer free parking for 8 cars, plus 2 disabled spaces for our patients. In addition, Morrisons is right next door and they offer free parking for up to 2 hours. There is also a paid carpark just at the bottom of the road. I think we are the only practice in Weybridge that has parking for patients. If it has been difficult for you in the past, then you may want to consider booking the first appointment of the day, which will usually guarantee a space at Portmore.

Hope this helps.

Thank you again for your feedback, I will pass your lovely comments onto the team.

Have a great day.

Best wishes

Nikki
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Nikki Berryman

Nikki Berryman – 28 Nov 16

9/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
9/10 – How happy are you to recommend us to friends & family?

David – 24 Nov 16

Hi David

Thanks for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings.

Have a great day.

Best wishes

Nikki
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Nikki Berryman

Nikki Berryman – 28 Nov 16

Excellent – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

George – 24 Nov 16

Hi George

Thanks for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings.

Have a great day.

Best wishes

Nikki
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Nikki Berryman

Nikki Berryman – 28 Nov 16

very good thanks. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Roger – 24 Nov 16

Hi Roger

Thanks for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings.

Have a great day.

Best wishes

Nikki
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Nikki Berryman

Nikki Berryman – 28 Nov 16

Superb – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
8/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Michael – 24 Nov 16

Hi Michael

Thanks for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings.

Have a great day.

Best wishes

Nikki
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Nikki Berryman

Nikki Berryman – 28 Nov 16

Perfect – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Shirley – 24 Nov 16

Morning Shirley

Thanks for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a great day.

Best wishes

Nikki
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Nikki Berryman

Nikki Berryman – 28 Nov 16

Excellent Nothing to suggest – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

C3 – 21 Nov 16

Morning!

Thanks for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings. I have taken on board your views about the birthday messages, yes agreed, maybe they are little 'cheesy'. I have cancelled the messages and will make sure any communcation coming from the practice is professional and helpful.

Thanks again for the feedback.

Have a great day.

Best wishes

Nikki
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Nikki Berryman

Nikki Berryman – 28 Nov 16

A high quality environment and a highly professional service. – How would you describe your overall experience?

9/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
9/10 – How happy are you to recommend us to friends & family?

colin – 21 Nov 16

Hi Colin

Thanks for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings.

Have a great day.

Best wishes

Nikki
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Nikki Berryman

Nikki Berryman – 28 Nov 16

10/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
9/10 – How happy are you to recommend us to friends & family?

Stephen – 21 Nov 16

Hi Stephen

Thanks for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings.

Have a great day.

Best wishes

Nikki
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Nikki Berryman

Nikki Berryman – 28 Nov 16

As always, I was made to feel calm and reassured. Thank you. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Elaine – 21 Nov 16

Hi Elaine

Thanks for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings and lovely comments. I'm so pleased to know that you are a happy patient.

Have a great day.

Best wishes

Nikki
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Nikki Berryman

Nikki Berryman – 28 Nov 16

Excellent – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Arthureen – 21 Nov 16

Hi Arthureen

Thanks for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings.

Have a great day.

Best wishes

Nikki
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Nikki Berryman

Nikki Berryman – 28 Nov 16

Very happy as always! – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
0/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Lesley – 21 Nov 16

Hi Lesley

Thanks for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings.

Have a great day.

Best wishes

Nikki
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Nikki Berryman

Nikki Berryman – 28 Nov 16

Excellent as always ! – How would you describe your overall experience?

9/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
9/10 – How happy are you to recommend us to friends & family?

Howard – 18 Nov 16

Hi Howard

Thanks for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings.

Have a great day.

Best wishes

Nikki
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Nikki Berryman

Nikki Berryman – 28 Nov 16

Always feel very positive about your staff and the welcome they give, and confident in the standard of dentistry that you offer. It is great to have such a professional dental practice in my own town. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
8/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Anna – 17 Nov 16

Hi Anna
Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings and your very kind comments, I will pass these onto the team. I'm so pleased to know that you are a happy patient.

Best wishes
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Nikki Berryman

Nikki Berryman – 18 Nov 16

Portmore Dental Office Reviews

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