Portmore Dental Office reviews and feedback - independently hosted by CustomerSure

Very considerate. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
8/10 – How happy are you to recommend us to friends & family?

Hi Florence

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for your kind comment, I'm so pleased to know that you are a happy patient.

Best wishes

Nikki
--
Nikki Berryman

Nikki Berryman – 10 Feb 17

8/10 – How useful are our communications and booking systems?
7/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
7/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
7/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Nicole – 09 Feb 17

10/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Valerie – 07 Feb 17

Hi Valerie

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a great day
--
Nikki Berryman

Nikki Berryman – 09 Feb 17

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Leontia – 07 Feb 17

Hi Leontia

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a great day
--
Nikki Berryman

Nikki Berryman – 09 Feb 17

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Peter – 07 Feb 17

Hi Peter

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a great day
--
Nikki Berryman

Nikki Berryman – 09 Feb 17

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Madge – 07 Feb 17

Hi Madge

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a great day

Bet wishes

--
Nikki Berryman

Nikki Berryman – 09 Feb 17

6/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
8/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Katie – 06 Feb 17

Hi Katie

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Out of interest, what would we need to do in order for you to rate us 6/10 for 'welcome'? We routinely get extremely high ratings for this section and I'd like some more feedback on this particular aspect of your experience.

Have a great day

Best wishes
--
Nikki Berryman

Nikki Berryman – 07 Feb 17

Very good. – How would you describe your overall experience?

8/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
8/10 – How did you rate the comfort of your treatment today?
9/10 – How happy are you to recommend us to friends & family?

Douglas – 06 Feb 17

Morning Douglas

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

I will review the magazine situation and see if we can make some additions, what in particular were you looking for?

Have a great day

Best wishes
Nikki Berryman

Nikki Berryman – 07 Feb 17

Amazing as always. Pain relief by the next day. Very happy – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Joanne – 06 Feb 17

Morning Joanne

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings and very kind comments, I will pass these onto the team. I'm so pleased to know that you are a happy patient.

Have a great day

Best wishes
--
Nikki Berryman

Nikki Berryman – 07 Feb 17

Great – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
7/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
9/10 – How happy are you to recommend us to friends & family?

Giles – 06 Feb 17

Morning Giles

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Have a great day

Best wishes
--
Nikki Berryman

Nikki Berryman – 07 Feb 17

first class ! – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Hayley – 03 Feb 17

Morning Hayley

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Best wishes

Nikki
--
Nikki Berryman

Nikki Berryman – 06 Feb 17

An excellent personal experience. Being able to see the x-rays in front of me while John told me how bad my teeth were was a nice touch. Looking forward to returning and having them corrected. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Ben – 03 Feb 17

Hi Ben

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the wonderful ratings and lovely comments, I'm so pleased to know that you are a happy patient.

Best wishes

Nikki
--
Nikki Berryman

Nikki Berryman – 06 Feb 17

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Alex – 02 Feb 17

Morning Alex

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Best wishes

Nikki
--
Nikki Berryman

Nikki Berryman – 06 Feb 17

Excellent – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Yvette – 02 Feb 17

Morning Yvette

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Best wishes

Nikki
--
Nikki Berryman

Nikki Berryman – 06 Feb 17

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Annabel – 02 Feb 17

Morning Annabel

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Best wishes

Nikki
--
Nikki Berryman

Nikki Berryman – 06 Feb 17

Very good apart from the lounge, seating to low and bland – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
2/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
9/10 – How happy are you to recommend us to friends & family?

Tony kernutt – 01 Feb 17

Afternoon Tony

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

With regards to the waiting lounge seating, we are hoping to get the whole waiting area refurbished later in the year, new seating will be an integral part of this.

Best wishes

Nikki

Best wishes

Nikki
--
Nikki Berryman

Nikki Berryman – 02 Feb 17

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Brian – 01 Feb 17

Afternoon Brian

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients..

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Best wishes

Nikki
--
Nikki Berryman

Nikki Berryman – 02 Feb 17

Very relaxed and professional – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Paul – 30 Jan 17

Afternoon Mr A!

Thank you for taking the time to give us your feedback, it is much appreciated.

Hope you have a lovely lovely Holiday!

Best wishes

Nikki
--
Nikki Berryman

Nikki Berryman – 02 Feb 17

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Olga – 26 Jan 17

Dear Olga

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Best wishes
--
Nikki Berryman

Nikki Berryman – 02 Feb 17

7/10 – How useful are our communications and booking systems?
8/10 – How well did we keep to time today?
8/10 – How did you rate your welcome into the practice today?
8/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
8/10 – How did you rate the comfort of your treatment today?
8/10 – How happy are you to recommend us to friends & family?

David – 26 Jan 17

Dear Mr Hughes

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the great ratings, I'm so pleased to know that you are a happy patient.

Best wishes
--
Nikki Berryman

Nikki Berryman – 02 Feb 17

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Pauline – 26 Jan 17

Hi Pauline

Thank you so much for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are happy with the service.

Very best wishes

Nikki
--
Nikki Berryman

Nikki Berryman – 26 Jan 17

9/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Bob – 26 Jan 17

Hi Bob

Thank you so much for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient, it genuinely makes my day!

Very best wishes

Nikki
--
Nikki Berryman

Nikki Berryman – 26 Jan 17

Excellent – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

frances davies – 25 Jan 17

Hi Frances

Thank you so much for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings! Regarding the Gin and Tonics, that made me giggle, wouldn't that be lovely?

Thanks again and very best wishes

Nikki
--
Nikki Berryman

Nikki Berryman – 26 Jan 17

I really like the practice and have nothing but good things to say, would definitely recommend. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Neil – 25 Jan 17

Hi Neil

Thank you so much for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings and really lovely comments. I'm so pleased to hear that you are a happy patient, it genuinely makes my day!

Very best wishes

Nikki
--
Nikki Berryman

Nikki Berryman – 26 Jan 17

Unfortunately my appointment was around 40 minutes late. I can understand that there may be times when people are running behind but i did not even get an apology for the delay neither was i warned about the delay when I came in for the appointment. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
0/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Bobi – 25 Jan 17

YOUR LADIES ON RECEPTION ARE EXCEPTIONAL. WISH I COULD STEAL THEM TO COME AND WORK FOR ME.....,.. – How would you describe your overall experience?

10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Jackie – 25 Jan 17

Hi Jackie,

Thank you so much for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings and lovely comments about Melanie and Mandy. Yes, I totally agree with you, they are wonderful, we are so lucky to have them. I'm so glad to hear that you are a happy patient, it genuinely makes my day.

Very best wishes

Nikki
--
Nikki Berryman

Nikki Berryman – 26 Jan 17

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Alex – 25 Jan 17

Morning Alex

Thank you so much for taking the time to give us your feedback, it really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings , I will pass these onto the team. I'm so pleased to know that you are a happy patient.

Have a great day
--
Nikki Berryman

Nikki Berryman – 25 Jan 17

Excellent in all respects – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Nigel – 25 Jan 17

Morning Nigel

Thank you so much for taking the time to give us your feedback, it really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings and lovely comments, I will pass these onto the team. I'm so pleased to know that you are a happy patient.

Have a great day
--
Nikki Berryman

Nikki Berryman – 25 Jan 17

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Anne – 20 Jan 17

Hi Anne

Thank you so much for taking the time to give us your feedback, it really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings . I'm so pleased to know that you are a happy patient.

Have a great day
--
Nikki Berryman

Nikki Berryman – 25 Jan 17

The staff are extremely friendly and always makes you feel welcome. I have no complaints. The doctors are very patient and listen to the client. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Petronella – 19 Jan 17

Morning Petronella

Thank you so much for taking the time to give us your feedback, it really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings and lovely comments, I will pass these onto the team. I'm so pleased to know that you are a happy patient.

Have a great day
--
Nikki Berryman

Nikki Berryman – 25 Jan 17

Fantastic service, excellent care - thank you – How would you describe your overall experience?

9/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Deborah – 19 Jan 17

Hi Deborah

Thank you so much for taking the time to give us your feedback, it really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings and lovely comments, I will pass these onto the team. I'm so pleased to know that you are a happy patient.

Have a great day

Best wishes

Nikki
--
Nikki Berryman

Nikki Berryman – 25 Jan 17

10/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Elizabeth – 19 Jan 17

Dear Elizabeth

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Very best wishes

Nikki
--
Nikki Berryman

Nikki Berryman – 19 Jan 17

Proffesional – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Michael – 19 Jan 17

Hi Michael

Thank you for the wonderful ratings and lovey comment, I will pass this onto the team at our meeting today.

We work so hard to ensure that every patient has a first class experience at each visit, I'm so pleased to know that you are a happy patient, it truly makes my day!

Thank you again

Very best wishes
--
Nikki Berryman

Nikki Berryman – 19 Jan 17

The best! – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Barbara – 18 Jan 17

Hi Barbara

Thank you again for your lovely comments and wonderful ratings.

It's a pleasure to have you as a patient at the practice.

Very best wishes

Nikki
--
Nikki Berryman

Nikki Berryman – 19 Jan 17

Always feel in safe hands – How would you describe your overall experience?

8/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
7/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

catherine wheatley – 18 Jan 17

Morning Catherine

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Regarding your comments about questionnaires, I think you are referring to your medical history update which we ask you to complete afresh every 6 months in line with current GDC and NICE guidelines; it forms a crucial part of the examination protocol and your ongoing care at the practice.

Often, nurses will complete this with the patient prior to examination, she will then alert the dentist if there are any changes or additions. All patient records, including medical/social history, are treated in the strictest confidence, in line with our confidentiality policy and date protection guidelines. We feel it is imperative that both treating clinician and nurse are aware of potential risks to your safety due to medical conditions. Of course, any direct conversation regarding changes or additions to your well-being will always be between you and the dentist.

I do hope this explains our procedures to your satisfaction.

Thank you for the great ratings and the kind comment, we work hard to ensure that each patient has a first rate experience at the practice, and I'm pleased to know that you are a happy patient overall.

Have a wonderful day.

Very best wishes

Nikki
--
Nikki Berryman

Nikki Berryman – 19 Jan 17

First Class as always- Sue and Mr. Brazier are the best--thank you – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Valerie – 18 Jan 17

Hi Valerie

Thank you so much for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings and lovely comments, I will pass this onto John and Sue. I'm so pleased to know that you are a happy patient.

Have a great day.

Best wishes

Nikki

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Nikki Berryman

Nikki Berryman – 18 Jan 17

I would highly recommend Johan and Portmore dental. You have made what was an awful experience for me visiting the dentist a much more pleasurable and relaxed one. Thank you very much. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Dawn – 18 Jan 17

Morning Dawn

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the wonderful ratings and lovely comments, I will pass these onto Johann and the team. I'm so pleased to know that you had a good experience and that you are a happy patient.

Have a great day

Best wishes

Nikki
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Nikki Berryman

Nikki Berryman – 18 Jan 17

Good – How would you describe your overall experience?

9/10 – How useful are our communications and booking systems?
5/10 – How well did we keep to time today?
8/10 – How did you rate your welcome into the practice today?
8/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
7/10 – How happy are you to recommend us to friends & family?

D. James – 17 Jan 17

Morning Mr James

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

I'm so sorry to have kept you waiting for your recent appointment, sometimes all it takes is for the first couple of patients to arrive a couple of minutes late and it has a knock on effect to our whole day. Weybridge has been experiencing problems with traffic congestion due to roadworks in the last few weeks, and many patients have arrived late because of this, we work hard to try and accommodate patients wherever we can. Huge apologies if this inconvenienced you in any way, we hate to keep our patients waiting as we understand their time is precious.

With regards to your treatment, your dentist, Eben van der Walt will give you a call at some point today to explain in more detail. However, it is not a Dental Nurse that he recommended for your fillings, but a Dental Therapist.

We are lucky enough to have 2 Dental Therapists at Portmore who are qualified & experienced in carrying out tooth coloured restorations for our patients. The reason for your referral would primarily be that 1) You will be seen quicker by our Therapist, 2) The fee will be reduced as they run on a lower hourly rate than the dentist. The Therapists often carry out more straightforward restorations for most of our patients.

We decided to offer this service to our patients in order that the dentists concentrate on more complex dentistry, it means for example that if you were to require a root canal treatment or more extensive treatment at short notice, Eben would always be able to see you within a few days.

We are happy for Eben to carry out this treatment should you wish and he will call you today to discuss in more detail.

Thank you again for your feedback.

Have a wonderful day.

Best wishes

Nikki Berryman – 18 Jan 17

I am extremely happy with all aspects of my treatment at the practice. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Yvonne – 15 Jan 17

Morning Yvonne

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the wonderful ratings, I will pass this onto the team. I'm so pleased to know that you are happy patient.

Have a great day.
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Nikki Berryman

Nikki Berryman – 18 Jan 17

Great – How would you describe your overall experience?

4/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Rosemary – 13 Jan 17

Excellent – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Lee – 12 Jan 17

Morning Lee

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the wonderful ratings and kind comments, I will pass this onto the team. I'm so pleased to know that you are happy patient.

Have a great day.
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Nikki Berryman

Nikki Berryman – 18 Jan 17

Really value the practice - professional, experienced and personalised care! – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Rebekah – 12 Jan 17

Morning Rebekah

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the wonderful ratings and lovely comments, I will pass this onto the team. I'm so pleased to know that you are happy patient.

Have a great day.
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Nikki Berryman

Nikki Berryman – 18 Jan 17

Excellent – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Niall – 12 Jan 17

Morning Niall

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the wonderful ratings and kind comment, I will pass this onto the team. I'm so pleased to know that you are happy patient.

Have a great day.

Best wishes
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Nikki Berryman

Nikki Berryman – 18 Jan 17

Highly professional and concerned with patient wellbeing – How would you describe your overall experience?

7/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Lesley – 12 Jan 17

Really excellamt – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
8/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Rebecca – 11 Jan 17

Dear Rebecca

Thank you for taking the time to give us your feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the wonderful ratings and kind comment, I will pass this onto the team. I'm so glad to know that you are a happy patient.

Have a fabulous week.

Best wishes
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Nikki Berryman

Nikki Berryman – 11 Jan 17

Coming to Portmore dental practice makes me happy to be going to the dentist, everyone is very friendly and I know that I'm always going to leave feeling happy about my teeth. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Victoria Wright – 11 Jan 17

Dear Victoria

Thank you for taking the time to give us your feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the wonderful ratings and lovely comments, I will pass these onto the team. I'm so glad that you are a happy patient.

Have a fabulous week.

Best wishes

Nikki
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Nikki Berryman

Nikki Berryman – 11 Jan 17

Very good – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
8/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

John – 07 Jan 17

8/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
8/10 – How did you rate your welcome into the practice today?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
8/10 – How happy are you to recommend us to friends & family?

Stephen – 06 Jan 17

Dear Stephen

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Have a great day.

Best Wishes

Nikki
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Nikki Berryman

Nikki Berryman – 11 Jan 17

Very very good – How would you describe your overall experience?

10/10 – How happy are you to recommend us to friends & family?

Yvonne – 06 Jan 17

Very very good – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
7/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Yvonne – 06 Jan 17

Dear Yvonne

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the lovely comments and wonderful ratings, I will pass these onto the team. I'm so pleased to know that you are a happy patient.

In terms of the waiting room seats, how/why do you find them uncomfortable, what in particular do you feel needs to be improved?

Have a great day.

Best Wishes

Nikki
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Nikki Berryman

Nikki Berryman – 11 Jan 17

Portmore Dental Office Reviews

Based on 3914 reviews and 3914 ratings our customers rate us 9.7/10.

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