Portmore Dental Office reviews and feedback - independently hosted by CustomerSure

9/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
8/10 – If treatment has been recommended today how well was it explained?
7/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
8/10 – How did you rate the comfort of your treatment today?
9/10 – How happy are you to recommend us to friends & family?

My oral hygienist was almost too brutal in descaling. In the past I have been more relaxed when the treatment received has been thorough yet without fear of damage !! – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
5/10 – How did you rate the comfort of your treatment today?
9/10 – How happy are you to recommend us to friends & family?

Susan – 17 Nov 16

Dear Mrs Relph

Thank you for taking the time to give us your feedback , it is much appreciated and really does help us to improve the service we provide for our patients.

Thank you also the the wonderful ratings.

With regards to your comments about your hygiene appointment - we discussed this in detail a moment ago on the telephone and I am happy that we have resolved this situation and that you feel very happy to continue your care with us. I'm certain that you will be thrilled with the care received at your next hygiene appointment.

Again, thank you for your comments, this type of honest feedback ensures that we continue to strive for the very best patient care possible.

Have a lovely weekend

Very best
--
Nikki Berryman

Nikki Berryman – 18 Nov 16

I had a good experience and found the whole event went very well. – How would you describe your overall experience?

9/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
9/10 – How happy are you to recommend us to friends & family?

Denis – 17 Nov 16

Morning Denis

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Best wishes
--
Nikki Berryman

Nikki Berryman – 18 Nov 16

Fair – How would you describe your overall experience?

4/10 – How useful are our communications and booking systems?
8/10 – How well did we keep to time today?
6/10 – How did you rate your welcome into the practice today?
4/10 – If treatment has been recommended today how well was it explained?
7/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
6/10 – How did you rate the comfort of your treatment today?
3/10 – How happy are you to recommend us to friends & family?

Dean – 16 Nov 16

Hi Mr Mason

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

I would really like to have a phone conversation with you to discuss your feedback in a lot more detail. It is our aim at Portmore to ensure everyone is 100% satisfied and very happy with their treatment. Following my initial call this morning, I have left a message with you, please feel free to contact me at the practice, at any time. My practice email address is nikki@portmoredental.co.uk.

I look forward to hearing from you.

Kind regards

Nikki

--
Nikki Berryman

Nikki Berryman – 17 Nov 16

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Anthony – 16 Nov 16

Hi Anthony

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient. Out of interest, what would we need to improve in order for you to rate the waiting room 10/10?

Many thanks

--
Nikki Berryman

Nikki Berryman – 17 Nov 16

Very sad that my teeth are too sensitive for the treatment I had booked!! – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
6/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Vickie – 16 Nov 16

Hi Vickie

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Regarding your sensitivity, I will give you a call this morning to see how we can help with that.

Best wishes
--
Nikki Berryman

Nikki Berryman – 17 Nov 16

This is the first time I have changed my dentist so it was a little daunting to go somewhere for the first time. However I need not have worried as I was made to feel welcome, was reassured and made to feel completely at ease - thank you. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Marilyn – 16 Nov 16

Hi Marilyn

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings and very kind comments, I will pass these onto the team, I'm so pleased to know that you are a happy patient.

Best wishes
--
Nikki Berryman

Nikki Berryman – 17 Nov 16

Encouraging – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

John – 16 Nov 16

Hi John

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Best wishes
--
Nikki Berryman

Nikki Berryman – 17 Nov 16

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Anouska Scott – 16 Nov 16

Hi Anouska

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Best wishes
--
Nikki Berryman

Nikki Berryman – 17 Nov 16

Friendly, efficient, no unnecessary treatments, useful recommendations on oral hygiene and care. – How would you describe your overall experience?

6/10 – How useful are our communications and booking systems?
8/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Jayne – 31 Oct 16

8/10 – How useful are our communications and booking systems?
6/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
8/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
8/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Anne-Marie – 31 Oct 16

Excellent service on the day and excellent follow up too. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Kay – 30 Oct 16

I had to wait a long time to check the in. The hygienist recommended a trial bicarbonate whitening - when l went to book it the receptionist knew nothing about it. – How would you describe your overall experience?

7/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
7/10 – How did you rate your welcome into the practice today?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
8/10 – How happy are you to recommend us to friends & family?

Caroline – 28 Oct 16

Friendly as always and everything was explained well. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
8/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Cathy – 28 Oct 16

Excellent! – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Britta – 21 Oct 16

Excellent in all areas – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Ann arran – 21 Oct 16

Excellent – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Trevor – 19 Oct 16

Hi Trevor

Thank for for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a great day
--
Nikki Berryman

Nikki Berryman – 20 Oct 16

I have recommended you today to a friend. I talk good about your practice to everyone. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Sarah – 19 Oct 16

Hi Sarah

Thank for for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings and really lovely comments, I'm so pleased to know that you are a happy patient.

Have a great day

--
Nikki Berryman

Nikki Berryman – 20 Oct 16

7/10 – How useful are our communications and booking systems?
6/10 – How well did we keep to time today?
8/10 – How did you rate your welcome into the practice today?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
8/10 – How did you rate the comfort of your treatment today?
8/10 – How happy are you to recommend us to friends & family?

Christopher – 19 Oct 16

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Keith – 19 Oct 16

Hi Keith

Thank for for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.
--
Nikki Berryman

Nikki Berryman – 20 Oct 16

9/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
7/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Linda – 19 Oct 16

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Louise – 19 Oct 16

Hi Louise

Thank for for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

--
Nikki Berryman

Nikki Berryman – 20 Oct 16

Portmore are fantastic from the warm friendly welcome to the absolute skills and competency with which they attend to you – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

John – 19 Oct 16

Hi John

Thank for for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings and really lovely comments, I'm so pleased to know that you are a happy patient.
--
Nikki Berryman

Nikki Berryman – 20 Oct 16

As ever very professional with a warm welcome and goodbye – How would you describe your overall experience?

9/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Frank – 16 Oct 16

Hi Frank

Thank for for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

I take note about the coffee, you don't like it?

Best wishes
Nikki Berryman

Nikki Berryman – 20 Oct 16

Excellent. I pray my Heavenly Father for His Love to be truly in the heart of each person that is part of the company through the knowledge of Jesus Christ.Nothing else matters.Many thanks. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Rui – 13 Oct 16

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Jeanette – 13 Oct 16

Hi Jeanette

Thank for for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Best wishes
--
Nikki Berryman

Nikki Berryman – 20 Oct 16

Excellent – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

David – 13 Oct 16

Hi David

Thank for for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Best wishes
--
Nikki Berryman

Nikki Berryman – 20 Oct 16

7/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
7/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Jennifer – 12 Oct 16

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
8/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Amy – 10 Oct 16

Hi Amy

Thank for for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.
--
Nikki Berryman

Nikki Berryman – 20 Oct 16

Brilliant. Made me feel very welcome. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
7/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Dave – 10 Oct 16

Hi Dave

Thank for for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings and kind comments, I'm so pleased to know that you are a happy patient.

Out of interest, what would we need to change in order for you to rate us 10/10 for the waiting area?

Best wishes

--
Nikki Berryman

Nikki Berryman – 20 Oct 16

First class as always – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Mark – 10 Oct 16

Hi Mark

Thank for for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a great day.

Best wishes

Nikki
--
Nikki Berryman

Nikki Berryman – 20 Oct 16

Excellent – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Christa – 10 Oct 16

Morning Christa

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

With regards to the team eating lunch in the waiting room, we actually have a staff lunch room/kitchen downstairs where we routinely take lunch/breaks. However, once a month we have team meetings, as there are about 15-20 of us now, we hold meetings in the waiting room because there is more space. We also usually eat 'lunch on the go' on these occasions. I'm so sorry if you felt uncomfortable, not our intention at all, in future I will make sure all patients have left before we start getting seated for the meeting. Thank you for pointing this out.

Have a wonderful day

Best wishes
--
Nikki Berryman

Nikki Berryman – 10 Oct 16

Always great service! Best reception staff ever! – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Tamara – 10 Oct 16

Hi Tamara

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings and lovely comments, I'm so pleased to know that you are a happy patient and that you feel looked after at the practice.

Have a lovely day

Nikki
--
Nikki Berryman

Nikki Berryman – 10 Oct 16

Very caring and professional. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Karen – 10 Oct 16

Hi Karen

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings and lovely comments, I'm so pleased to know that you are a happy patient and that you feel looked after at the practice.

Have a great day

Best wishes

Nikki
--
Nikki Berryman

Nikki Berryman – 10 Oct 16

Very good – How would you describe your overall experience?

8/10 – How useful are our communications and booking systems?
8/10 – How well did we keep to time today?
8/10 – How did you rate your welcome into the practice today?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
8/10 – How did you rate the comfort of your treatment today?
7/10 – How happy are you to recommend us to friends & family?

Robert – 10 Oct 16

Hi Robert

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Out of interest, what do we need to do to ensure that you give us a 10/10 rating to 'recommend us to family and friends'?

Have a great day

Best wishes

Nikki
--
Nikki Berryman

Nikki Berryman – 10 Oct 16

7/10 – How useful are our communications and booking systems?
8/10 – How well did we keep to time today?
8/10 – How did you rate your welcome into the practice today?
8/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
7/10 – How did you rate the comfort of your treatment today?
8/10 – How happy are you to recommend us to friends & family?

Annabel – 07 Oct 16

Morning Annabel

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Out of interest, how could we improve our service so that you would rate us 10/10 in all areas?

Have a great day

Best wishes

Nikki

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Nikki Berryman

Nikki Berryman – 10 Oct 16

Good as usual except for 10 minute delay. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
3/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Garry Walton – 05 Oct 16

Morning Garry

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

We are sorry to have kept you waiting at your last appointment. Sometimes we find that if the first patient of the session arrives a little late it can have a frustrating knock-on effect to our whole day. We don't like to keep our patients waiting as we appreciate they have busy diaries and time is precious, so again, apologies.

With reference to your other feedback in regards of a free hygiene appointment yearly for loyal patients - this would be almost impossible for us to implement. Current national guidelines express the need for patients to visit their hygiene for a professional clean twice yearly, if we were to give 1 visit foc, this would in effect amount to a 50% discount on patient charges, and as we class all regular patients as 'loyal' you can imagine the financial impact this would have on the practice as a whole.

However, what we do do is offer patients a discount off tooth whitening, or give patient free 'goody bags' when they see the hygienist, that kind of thing.

I hope this makes sense

Have a great day.

Have a great day

Best wishes

Nikki
--
Nikki Berryman

Nikki Berryman – 10 Oct 16

Normal high standard from Portmore - well done – How would you describe your overall experience?

7/10 – How useful are our communications and booking systems?
8/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
8/10 – How did you rate the comfort of your treatment today?
9/10 – How happy are you to recommend us to friends & family?

Leslie – 05 Oct 16

Morning Leslie

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for taking the time to call me, your thoughts have been taken on board.

Have a great day

Best wishes

Nikki

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Nikki Berryman

Nikki Berryman – 10 Oct 16

All the staff are kindness itself. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Derek – 05 Oct 16

Hi Derek

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings and lovely comments, I'm so pleased to know that you are a happy patient.

Have a great day

Best wishes

Nikki
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Nikki Berryman

Nikki Berryman – 10 Oct 16

9/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
8/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Victoria – 05 Oct 16

8/10 – How useful are our communications and booking systems?
7/10 – How well did we keep to time today?
8/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
9/10 – How happy are you to recommend us to friends & family?

Alyson – 03 Oct 16

Hi Alyson

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Have a great day

Best wishes

Nikki
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Nikki Berryman

Nikki Berryman – 10 Oct 16

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Sune – 03 Oct 16

excellent, very caring – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Clive – 28 Sep 16

Dear Clive

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we provide for our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a great day.

Best wishes

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Nikki Berryman

Nikki Berryman – 28 Sep 16

The girls at reception are incredibly welcoming and very professional. Louise (hygienist), she made me fell very comfortable and explained all my questions. john, my dentist, 5 star experience. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Reinaldo – 28 Sep 16

Afternoon Reinaldo

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we provide for our patients.

Thank you also for the wonderful ratings and really lovely comments, I'm so pleased to know that you are a happy patient.

Have a great day.

Best wishes
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Nikki Berryman

Nikki Berryman – 28 Sep 16

10/10 – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Michael – 28 Sep 16

Hi Michael

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we provide for our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a great day.

Best wishes
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Nikki Berryman

Nikki Berryman – 28 Sep 16

I don't recommend. Everything was fine and everybody did their job. – How would you describe your overall experience?

8/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
8/10 – How did you rate your welcome into the practice today?
7/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
0/10 – How happy are you to recommend us to friends & family?

Nicholas – 28 Sep 16

very good – How would you describe your overall experience?

8/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
9/10 – How happy are you to recommend us to friends & family?

Steve – 26 Sep 16

Morning Steve

Thank you for taking the time to give us your feedback, it is much appreciated and really do help us to improve the service we offer to our patients.

Have a great day

Best wishes
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Nikki Berryman

Nikki Berryman – 28 Sep 16

8/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Mark – 23 Sep 16

Morning Mark

Thank you for taking the time to give us your feedback, it is much appreciated and really do help us to improve the service we offer to our patients.

Have a great day

Best wishes
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Nikki Berryman

Nikki Berryman – 28 Sep 16

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Yvette – 22 Sep 16

Morning Yvette

Thank you for taking the time to give us your feedback, it is much appreciated and really do help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a great day

Best wishes
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Nikki Berryman

Nikki Berryman – 28 Sep 16

8/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
8/10 – How did you rate your welcome into the practice today?
8/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

John – 22 Sep 16

Morning John

Thank you for taking the time to give us your feedback, it is much appreciated and really do help us to improve the service we offer to our patients.

Have a great day

Best wishes
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Nikki Berryman

Nikki Berryman – 28 Sep 16

Portmore Dental Office Reviews

Based on 3914 reviews and 3914 ratings our customers rate us 9.7/10.

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