Portmore Dental Office reviews and feedback - independently hosted by CustomerSure

Just superb. Eben has been of great help to me . Not looking forward to all the treatment!' – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Yvonne – 22 Sep 16

Morning Yvonne

Thank you for taking the time to give us your feedback, it is much appreciated and really do help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings and lovely comments, I will pass these onto the team. I'm so pleased to know that you are a happy patient.

Have a great day

Best wishes
--
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Nikki Berryman

Nikki Berryman – 28 Sep 16

Excellent, thank you. Sue is really professional, personable and reassuring. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Ruth – 19 Sep 16

Morning Ruth

Thank you for taking the time to give us your feedback, it is much appreciated and really do help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings and lovely comments, I will pass these onto the team. I'm so pleased to know that you are a happy patient.

Have a great day

Best wishes
--
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Nikki Berryman

Nikki Berryman – 28 Sep 16

Everyone is always very friendly and professional. Excellent service all round. Nothing is too much trouble. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Louise – 19 Sep 16

Hi Louise

Thank you for taking the time to give us your feedback, it is much appreciated and really do help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings and lovely comments, I will pass these onto the team. I'm so pleased to know that you are a happy patient.

Have a great day

Best wishes
--
Nikki Berryman

Nikki Berryman – 28 Sep 16

very timely, ran like a swiss watch – How would you describe your overall experience?

9/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
9/10 – How happy are you to recommend us to friends & family?

Bram – 19 Sep 16

Morning Bram

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Best wishes
--
Nikki Berryman

Nikki Berryman – 19 Sep 16

Soothing relaxing friendly yet professional – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
8/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Nicola – 16 Sep 16

Morning Nicola

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Best wishes

--
Nikki Berryman

Nikki Berryman – 19 Sep 16

10/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Jennie – 14 Sep 16

Morning Jennie

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

--
Nikki Berryman

Nikki Berryman – 19 Sep 16

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

David – 14 Sep 16

Morning David

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Best wishes
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Nikki Berryman

Nikki Berryman – 19 Sep 16

Top rated as always. The only down side, at the risk of being a nit picker, is the parking situation which has been a problem from day one at the new premises. Much worse than at Portmore Lodge which was always very relaxed. This is a major factor for we patients who have to travel a long distance to remain in your practice. 100 mile round trip in our case. We also have to bring our dog in the car which is our choice I know but which is a necessary further encumbrance so some shady parking has to be found, often impossible. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Nigel – 14 Sep 16

Hi Nigel

Thank you for your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

With regards to the car park. It's a difficult one. I think we are the only practice, certainly in Weybridge, that has parking for 10+ patient cars. However, I can certainly see from your point of view travelling such a long way how annoying it must be if there is not a space available. I'm not sure if you are aware that Morrisons next door offer free car-parking for up to 90 mins, and this would almost certainly be in the shade for the dog! The other alternative is scheduling an early morning appointment and arriving a little early to ensure you get a space. I do hope this helps.

Thanks again for the lovely feedback.

Best wishes
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Nikki Berryman

Nikki Berryman – 19 Sep 16

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Natalia – 12 Sep 16

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Stephen – 09 Sep 16

Hi Stephen

Thank you for taking the time to give us your feedback, it is much appreciated and enables us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a great day

Best wishes

Nikki
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Nikki Berryman

Nikki Berryman – 12 Sep 16

+ve – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
8/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Mark – 09 Sep 16

Excellent service, however that is what I would expect as Portmore is a premium provider – How would you describe your overall experience?

9/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

James – 08 Sep 16

Hi James

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a great weekend

Best wishes
--
Nikki Berryman

Nikki Berryman – 09 Sep 16

Very professional – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Carl Lindsay – 07 Sep 16

Hi Carl

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a great weekend

Best wishes
--
Nikki Berryman

Nikki Berryman – 09 Sep 16

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Frances – 07 Sep 16

Morning Frances

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a great weekend

Best wishes
--
Nikki Berryman

Nikki Berryman – 09 Sep 16

good – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Joelle – 06 Sep 16

Hi Joelle

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Very best wishes

Nikki
--
Nikki Berryman

Nikki Berryman – 07 Sep 16

Very good – How would you describe your overall experience?

8/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
8/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
7/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
8/10 – How did you rate the comfort of your treatment today?
8/10 – How happy are you to recommend us to friends & family?

Kay – 04 Sep 16

Hi Kay

Thank you for the feedback, it is much appreciated and really does enable us to improve the service we offer to our patients.

I have had a good look through our magazines this morning, yes there are quite a few parenting magazines, but there are also some cooking, golf, history and interior/home magazines. What is lacking though are some really good 'woman' magazines! So I will look at putting this right asap!

Thanks again for the feedback

Have a great day

Nikki
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Nikki Berryman

Nikki Berryman – 05 Sep 16

Excellent both in terms of expertise and friendliness – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
8/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Graham – 02 Sep 16

Hi Graham

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank for also for the wonderful ratings and very kind comments, I will pass these onto the team.

I'm so pleased to know that you are a happy patient.

Best wishes

Nikki
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Nikki Berryman

Nikki Berryman – 05 Sep 16

9/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
8/10 – How did you rate your welcome into the practice today?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
7/10 – How did you rate the comfort of your treatment today?
9/10 – How happy are you to recommend us to friends & family?

Elizabeth – 02 Sep 16

8/10 – How useful are our communications and booking systems?
8/10 – How well did we keep to time today?
8/10 – How did you rate your welcome into the practice today?
7/10 – If treatment has been recommended today how well was it explained?
7/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
6/10 – How did you rate the comfort of your treatment today?
7/10 – How happy are you to recommend us to friends & family?

Janet – 02 Sep 16

If I can say that going to the dentist is fantastic, it was. The Team is welcoming, friendly, professional and soothing. I was given the best options of treatment and finance and it is really sthaightfirwar,. I am extremely happy with the service provided. Thank you to you all. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Sergio – 02 Sep 16

Hi Sergio

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the lovely comments and wonderful ratings, I will pass this onto the team. We are so pleased to know that you are a happy patient.

Very best wishes

Nikki
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Nikki Berryman

Nikki Berryman – 02 Sep 16

8/10 – How useful are our communications and booking systems?
6/10 – How well did we keep to time today?
8/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
7/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
9/10 – How happy are you to recommend us to friends & family?

Michael Watson – 02 Sep 16

Excellent - I don't think it could be improved! – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Sarah – 02 Sep 16

Hi Sarah

Thank you for your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a great weekend.

Best wishes
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Nikki Berryman

Nikki Berryman – 02 Sep 16

Mine was a painful experience as I had implants but Dr. Styger did everything he could to make it less painful and apologising every time I flinched. He is a very good dentist and very charming, and I have recommended his implant treatment to a number of people. Gi – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
8/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Gloria – 02 Sep 16

Hi Gloria

Thank you for your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the lovely comments and wonderful ratings, I will pass this onto the team.

Have a great weekend

Best wishes

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Nikki Berryman

Nikki Berryman – 02 Sep 16

9/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Thomas – 02 Sep 16

10/10 – How useful are our communications and booking systems?
8/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
8/10 – How did you rate the comfort of your treatment today?
8/10 – How happy are you to recommend us to friends & family?

Gillian – 02 Sep 16

Hi Gillian

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

Have a great weekend

Best wishes
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Nikki Berryman

Nikki Berryman – 02 Sep 16

very good indeed ,except I was charged £104 for cleaning which took 15 minutes ! that is £400 an hour rate ,it may be reasonable for many but I am retired now and it is equal to one week of pension ! I have to stop doing this now . – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Sam – 01 Sep 16

Morning Mr Mackee

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we provide for our patients.

I will call you this morning to discuss your feedback in more detail, however, the total fee charged was not just for a cleaning it was for your dental treatment as well.

Thank you again

Very best wishes
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Nikki Berryman

Nikki Berryman – 02 Sep 16

As always... impeccable! – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Marcel – 29 Aug 16

Morning Marcel

Thank you for taking the time to give us your feedback, it it much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings and your very kind comments, we are so pleased to know that you are a happy patient.

Very best wishes
--
Nikki Berryman

Nikki Berryman – 30 Aug 16

Great! – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Lynn – 27 Aug 16

Morning Lynn

Thank you for taking the time to give us your feedback, it it much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for your very kind comments, we are so pleased to know that you are a happy patient.

Very best wishes
--
Nikki Berryman

Nikki Berryman – 30 Aug 16

Wonderful, have been attending here for around 30 years – How would you describe your overall experience?

9/10 – How useful are our communications and booking systems?
7/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
7/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Andrea – 25 Aug 16

Hi Andrea

Hope you are well.

Just to follow-up on your comments about mobile phone usage in the waiting area.

The team discussed this at length at our meeting this week. We agreed that it would be difficult and somewhat unfair for us to ban our patients from using their mobile phones in the waiting area, a lot of patients use their phones to access work emails and often work when waiting for their appointments. What we can do however, is ask that patients step outside into the hall if they need to make a phone-call.

Hope this helps.

Best wishes
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Nikki Berryman

Nikki Berryman – 07 Sep 16

Morning Andrea

Thank you for taking the time to give us your feedback, it it much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for your very kind comments, we are so pleased to know that you are a happy patient. With regards to mobile phone usage, I will take these comments on board and we will discuss them at the next team meeting on 5th Sept.

Very best wishes
--
Nikki Berryman

Nikki Berryman – 30 Aug 16

Friendly and excellent service by everyone I saw. I am specially grateful that my disability is noted and everything is done to put me at my ease. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Margaret Buckley – 25 Aug 16

Morning Margaret

Thank you for taking the time to give us your feedback, it it much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings and your very kind comments, we are so pleased to know that you are a happy patient.

Very best wishes
--
Nikki Berryman

Nikki Berryman – 30 Aug 16

If a hygienist appointment was 100% comfortable I guess it would be no good :-) – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
8/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Olof – 25 Aug 16

Morning Olof

Thank you for taking the time to give us your feedback, it it much appreciated and really does help us to improve the service we offer to our patients.

Very best wishes
--
Nikki Berryman

Nikki Berryman – 30 Aug 16

Pleasant – How would you describe your overall experience?

9/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
9/10 – How happy are you to recommend us to friends & family?

David – 22 Aug 16

Morning David

Thank you for taking the time to give us your feedback, it it much appreciated and really does help us to improve the service we offer to our patients.

We are so pleased to know that you are a happy patient.

Very best wishes
--
Nikki Berryman

Nikki Berryman – 30 Aug 16

Fantastic – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Terry – 22 Aug 16

Morning Terry

Thank you for taking the time to give us your feedback, it it much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for your very kind comment, we are so pleased to know that you are a happy patient.

Very best wishes
--
Nikki Berryman

Nikki Berryman – 30 Aug 16

Having teeth out is not what I call a very pleasant experience and I was'nt looking forward to it but although it was a bit difficult to remove it my comfort was uppermost for which I was grateful. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
8/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Paulina – 22 Aug 16

Morning Paulina

Thank you for taking the time to give us your feedback, it it much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for your very kind comments, we are so pleased to know that you are a happy patient.

Very best wishes
--
Nikki Berryman

Nikki Berryman – 30 Aug 16

Ok – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
8/10 – How did you rate your welcome into the practice today?
8/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
8/10 – How did you rate the comfort of your treatment today?
5/10 – How happy are you to recommend us to friends & family?

Robert – 22 Aug 16

Afternoon Mr Lomas

Thank you for taking the time to give us your feedback, it is much appreciated and allows us to improve the service we offer to our patients.

With regards to advice from our Hygienist, as per our phone conversation a moment ago, I 100% take your feedback on board and will have a chat with Dvija. In the meantime, please do be assured that we have your best interests at heart and any information or advice given is designed to ensure that our patients keep their teeth and enjoy a healthy dentition for as long as possible.

Have a great day

With very best wishes

Nikki
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Nikki Berryman

Nikki Berryman – 22 Aug 16

Very smooth – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Phillip – 22 Aug 16

Hi Phillip

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Very best wishes

Nikki
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Nikki Berryman

Nikki Berryman – 22 Aug 16

9/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
6/10 – How did you rate the comfort of your treatment today?
8/10 – How happy are you to recommend us to friends & family?

Andrew – 22 Aug 16

Hi Mr Giles

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

I noted you rated us 6/10 for 'comfort', I would like to have a follow-up chat with you about this please; just to ensure that we understand your concerns and are able to make your future visits are 10/10 comfortable!! I have left a message with you today and if you could call me back at your earliest convenience I would be very grateful.

Very best wishes

Nikki

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Nikki Berryman

Nikki Berryman – 22 Aug 16

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

James – 22 Aug 16

Hi James

Thank you for taking the time to give us your feedback, it is much appreciated and allows us to improve the service we offer to our patients.

Thanks also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Very best

Nikki
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Nikki Berryman

Nikki Berryman – 22 Aug 16

10/10 – How useful are our communications and booking systems?
5/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

James – 22 Aug 16

Afternoon James

Thank you for taking the time to give us your feedback, it is much appreciated and allows us to improve the service we offer to our patients.

I note you rated us 5/10 for time keeping. I see from our records that you arrived 5 mins early for our first joint appointment of the day, I think we kept you waiting a little for your second appointment, huge apologies if this was the case, we do try to run on time wherever possible as we appreciate how precious patients time is. We aim to improve this on your future appointments.

Very best wishes

Nikki
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Nikki Berryman

Nikki Berryman – 22 Aug 16

excellent – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Anne – 22 Aug 16

Afternoon Anne

Thank you for taking the time to give us your feedback, it is much appreciated and really does allow us to improve the service we offer to our patients.

Thank you also for the wonderful ratings and lovely comment, we are so pleased to know that you are a happy patient.

Very best wishes

Nikki
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Nikki Berryman

Nikki Berryman – 22 Aug 16

Another pleasant and pain and stress free visit to Portmore Dental 😃 – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Jane – 12 Aug 16

Excellent – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Resi – 12 Aug 16

Hi Resi

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a great weekend.

Best wishes

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Nikki Berryman

Nikki Berryman – 12 Aug 16

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Sarah – 11 Aug 16

Hi Sarah

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a great weekend

Best wishes

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Nikki Berryman

Nikki Berryman – 12 Aug 16

Very good all staff very nice. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
8/10 – If treatment has been recommended today how well was it explained?
5/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Amy – 11 Aug 16

Hi Amy

Just a quick email to follow up on your query about having some bits and bob to hand to entertain our little patients when they visit the practice.

We have recently purchased some pens, crayons and colouring in books and have made these into gift bags for children who attend the practice - just a little something to keep them occupied if they are waiting.

Hope this helps

Very best wishes
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Nikki Berryman

Nikki Berryman – 07 Sep 16

Hi Amy

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

With regards to children's toys/activities etc, good point, I will bring this up at the next team meeting.

Thanks again

Best wishes
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Nikki Berryman

Nikki Berryman – 12 Aug 16

Lovely as always, but I would have liked to be able to take my tooth whitening gel away with me! No stock! – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Jane – 11 Aug 16

Hi Jane

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

With regards to the whitening gel, we do usually keep a stock of this at the practice, it must just be a very popular few weeks for tooth whitening, I expect due to holiday season. If you give us a quick call in future we will always make sure we have some ready for you for when you next come in.

Have a lovely weekend

Best wishes
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Nikki Berryman

Nikki Berryman – 12 Aug 16

Excellent, as always – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Shirley McAvoy – 11 Aug 16

Hi Shirley

Thank you for taking the time to give us your feedback, it is much appreciated and allows us to improve the service we offer to our patients.

Thank you also for the wonderful ratings and kind comments, I'm so pleased to know that you are a happy patient.

Best wishes
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Nikki Berryman

Nikki Berryman – 11 Aug 16

Excellent – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How happy are you to recommend us to friends & family?

Jacqui – 10 Aug 16

Hi Jacqui

Thank you for taking the time to give us your feedback, it is much appreciated and allows us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Best wishes
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Nikki Berryman

Nikki Berryman – 11 Aug 16

Excellent - called in to your practice this morning and an appointment made for later in the day. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Julie – 08 Aug 16

Hi Julie

Thank you for taking the time to give us your feedback, it is much appreciated and allows us to improve the service we offer to our patients.

Thank you also for the wonderful ratings and kind comments, I'm so pleased to know that you are a happy patient.

Best wishes
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Nikki Berryman

Nikki Berryman – 11 Aug 16

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Millie – 08 Aug 16

Hi Millie

Thank you for taking the time to give us your feedback, it is much appreciated and allows us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Best wishes
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Nikki Berryman

Nikki Berryman – 11 Aug 16

Great as ever! – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Dillis – 06 Aug 16

Hi Dillis

Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

Have a great week.

Very best wishes
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Nikki Berryman

Nikki Berryman – 08 Aug 16

Portmore Dental Office Reviews

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